• Coordinate the end-to-end delivery lifecycle of product initiatives, from planning through production release. • Track development progress, timelines, blockers, dependencies, and risks while ensuring visibility across stakeholders. • Support release planning, testing coordination, and operational readiness activities to ensure smooth launches. • Help optimize workflows, resource allocation, and delivery predictability across multiple ongoing initiatives. • Act as the main operational point of contact between internal teams and external development partners. • Foster strong collaboration between Product Operations, Product Managers, QA, Content, Payments, Marketing, and Development teams. • Ensure business priorities, scope, and delivery expectations are clearly communicated and aligned across stakeholders. • Provide structured reporting and transparent communication to support strategic execution and decision-making. • Lead and support the QA Team and Back Office Specialists, helping prioritize tasks and ensure operational efficiency. • Identify operational bottlenecks and continuously improve delivery, QA, and release processes. • Maintain organized documentation, tracking systems, and delivery workflows. • Ensure initiatives remain aligned with company objectives while supporting continuous operational improvement.

Title: Patient Access Liaison III Location: Los Angeles United States Full time job requisition id REQ20175268 Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. The Patient Access Liaison III is competent and proficient toto answer, screen and direct incoming and outgoing telephone calls for multiple areas within the department, sends electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison III will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison III will be expected to work independently and to assist with department projects when needed. Essential Duties: - 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. - 2. Strives for first call resolution and demonstrates high level of customer service. - 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. - 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. - 5. Exhibits collegial and professional demeanor in all interactions. - 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. - 7. Follows USC/Keck Communications standard and policy. - 8. Floats as needed to any area within the organization as assigned by Management. - 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. - 10. Other duties as assigned. - 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. - 12. May perform follow up checks with all open pages while on shift and before leaving shift. - 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. - 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. - 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. - 16. Assists with staff and patient concerns courteously and professionally. - 17. Utilizes organizationally defined systems to perform patient communication. - 18. Performs scheduling functions, across multiple clinical sites and clinical divisions as needed, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. Demonstrates and models extensive knowledge of Specialty assignment(s). - 19. Schedules medical diagnostics and outpatient procedures. - 20. Creates and maintains medical data and reconciles to patient appointment records. - 21. Coordinates care with patient coordinators, nurses and physicians to secure appointments, including multiple appointment types, for patients and referring physicians. - 22. Analyzes multiple schedules to provide adequate access to patients. - 23. May perform data entry and maintain data bases for bumps and cancellations. - 24. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility. - 25. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity. Serves as first point of escalation for Service Recovery forwarded by Level 1 and Level 2 staff members. May escalate to any Supervisor within the Patient Access Center. Required Qualifications: - Req High school or equivalent - Req 3 years Three (3) to five (5) years’ experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) required. - Req Demonstrated interpersonal skills. - Req Ability to work independently - Req Ability to multi-task. - Req Cross-trained in multi-specialty areas - Req Excellent verbal and written communication skills. Preferred Qualifications: - Pref Associate's degree Associates’ or Bachelors’ degree in healthcare, business or operations field. - Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. - Pref Knowledge of HIPPA compliance and various health insurance types preferred. - Pref Knowledge of insurance preferred - Pref Knowledge of medical terminology strongly preferred. - Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. - Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: - Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $21.00 - $35.36 When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Title: Photo Team Manager - Douglasville, GA Location: Douglasville United States Remote Status: Hybrid Job Description: This is a hybrid position. There is a combination of Remote + Onsite work at Various School Locations. You must reside in Douglasville, GA or the surrounding cities for this Seasonal Photo Team Manager position. Become Part of Our Growing Team! Are you a natural leader who thrives in a fast-paced, dynamic environment? Do you have a passion for photography and creating unforgettable moments for students? If so, we want YOU to join our growing team as a Seasonal Photo Team Manager and take charge of our school photography operations! WHY JOIN US? - Competitive Pay: $25.50-27.50/hour! - Full time status - eligible for healthcare benefits! - Seasonal Flexibility: Work from June through November (with a chance to extend into December depending on event schedules). - Average of 30+/hour work week with overtime opportunity/pay during peak weeks! - Paid training - no photography experience required! - Daily Pay Option: Get paid DAILY via #DailyPay #dailypaynation - Voluntary Benefits: Enjoy discounts and access to home and car insurance, pet insurance, travel perks, and more! YOUR ROLE: As a Photo Team Manager, you'll oversee and inspire your team of talented photographers to capture those magical moments for students K-12 and their families. This role involves a mix of leadership, training, logistics, and hands-on event management. You'll be the guiding force that ensures every school photo day runs smoothly and efficiently! Training: - 3-day paid "Train the Trainer" session located at JostensPIX Headquarters in MN plus paid virtual training sessions. - Identify a local location for pre-season Photographer training. - Partner with Training Specialist to train your team. - Provide on-the-job guidance for new hires throughout the season. SCHOOL PHOTOGRAPHY OPERATIONS: - Manage photo day logistics, ensuring the right number of photographers are scheduled for each event. - Research and determine centralized storage location for photography equipment. - Oversee equipment storage, organization, and coordination of equipment pickups with your team. - Coordinate weekly pickups with Event Leads for photography hard drives, etc. - Collect and prepare all photography gear for shipment to MN at the end of the season. EMPLOYEE MANAGEMENT: - Partner with HR to conduct interviews and hire Photographer. - Directly manage Photographers within the Hub. - Manage school assignments and Photographer scheduling for service area. - Ensure all details of each photo day event are clear to assigned photographers and school contacts through ongoing communication. - Establish expectations with photographers to ensure adherence of JostensPIX standards and attendance. - Attend/lead weekly, virtual team meetings. - Partner with Travel Coordinator for hotel reservation needs. - Oversee and approve Photographer expenses; manage overtime and travel needs. PHOTOGRAPHY EXECUTION: - Understand and execute JostensPIX photography in adherence with Jostens protocol. - Work some events as a Photographer or Event Lead when needed, providing hands-on support during peak days. - Attend 2-3 Photo Day events per week as additional support. - Ensure smooth operations, from setting up equipment to troubleshooting tech issues. (i.e. Photographer attendance, tech issues, etc.). - Ability to travel to schools within assigned Hub as needed. WHAT YOU BRING TO THE ROLE: - Leadership Experience: Proven success in managing teams and driving performance under pressure. - Education & Experience: A four-year degree or equivalent combination of education, customer service, and general business experience. - Communication Skills: Exceptional ability to connect with and lead a team, clients, and partners at all levels. - Organization & Attention to Detail: Ability to juggle multiple tasks without missing a beat. - Tech-Savvy: Comfortable using computers and learning new programs quickly. - Physical Stamina: Ability to lift and carry up to 50 lbs and maintain energy throughout busy photo days. - Flexibility: Willingness to work early mornings, evenings, and travel as needed within your assigned area. - Valid Driver's License: Access to a reliable, insured vehicle (public transportation isn't an option). Vehicle must be large enough to transport equipment as needed (i.e. sedan +) - Comfort with School Environments: Ability to interact with students of all ages and abilities, creating a positive and engaging atmosphere. - Professional Appearance: Maintain grooming and demeanor that reflects Jostens' corporate image. - Reliable Communication: Consistent access to a dependable cell phone and internet service to stay connected with the team and clients. Local Requirement: - May be required to complete additional background/health screenings as determined by state specific policies. LOVE WHERE YOU WORK: - We care about your success. Work with a fun, supportive team focused on achieving the same goals. - We believe in rewarding you for your hard work. Competitive compensation with DailyPay option. Travel in the comfort of your own car getting paid for both time and mileage expenses! - We care about your health. We offer competitive healthcare benefits (health, dental, and vision coverage). - We invest in your future. We offer a 401K match, vested immediately!

• Lead project safety initiatives, conduct inspections and audits, provide training and coaching, and foster a culture of proactive safety awareness • Partner with Construction and Project Managers to enhance safety compliance and foster a Zero Harm safety culture • Collect and analyze leading indicator data to detect trends and implement measures to continuously improve project safety performance and culture • Be the go-to safety resource for EPCS team members and clients, ensuring adherence to safety standards and industry best practices on all EPCS construction projects