• The Network Operations Coordinator 4 maintains provider data to support customer service activities through data integrity management and gathering of provider data needed for service operations. • The Network Operations Coordinator 4 assumes ownership and leads advanced and highly specialized administrative/operational/customer support duties that require independent initiative and judgment. • Manages provider audits, provider service and relations, credentialing, and contract management systems. • Executes processes for intake and manage provider perceived service failures. • Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals.

• The NOC Engineer is responsible for monitoring our client’s infrastructure and responding to incidents and outage situations. • Analyze problems, perform troubleshooting and incident response, communicate with clients, and drive all problems to resolution. • Work as part of the Cloud and Managed Service team and in close partnership with the Project team. • Respond to network incidents reported via DGI’s network monitoring platform and restore service in an efficient and timely fashion. • Provide direct support to DGI customers to resolve technical issues reported by customers via phone or email escalations. • Provide succinct communication on restoration steps and record these within DGI’s ticketing system (Autotask). • Produce accurate Troubleshooting Guides in accordance with documentation standards to support DGI’s Knowledge Management program. • Provide regular status updates to customers regarding open tickets in accordance with DGI’s company policies. • Provide recommendations to customers and the DGI leadership team to improve the stability of any infrastructure components within the Managed Services Portfolio. • Perform standard moves, adds, and changes (MACD’s) within the Cisco collaboration ecosystem.

Role Description Bring your passion to Texas Health so we are Better + Together. Position is remote, and the schedule could end up being nights and/or weekends, after the initial training period, depending on business need. Work hours: Full Time, Rotating Schedule for 40 hrs/week. (Weekend and holiday requirements) IT Service Desk highlights: - Opportunities to learn and grow career - Flexible Schedule - work/life balance - Innovative, collaborative and fast-paced environment - Join an inclusive and supportive team Qualifications - H.S. Diploma or Equivalent (Required) - Associate's Degree in Computer Science, Information Systems, Business, or related field (Preferred) - 1 year experience in Service Desk support (Preferred) - Excellent communication skills, both verbal and written - Able to communicate effectively and interact with both management and staff levels within the organization, including medical staff - Ability to document and submit knowledge documents for use by team during troubleshooting - Must be able to think logically, analytically and make good decisions based on sound judgment Requirements - Provide first contact technical support via phone, email, chat, web tickets, and various other channels of communication for all IT systems, applications, and equipment - Provide first contact reference and training for customer questions - Provide first contact troubleshooting and resolution for incoming incidents - Document, prioritize, and track incidents using the Connect IT management system - Oversee and manage incidents escalated to 2nd level teams - Maintain resolution rate of 70% or better on incoming incidents - Maintain Answer rate of 90% or better - Participate in root cause analysis and knowledge documentation as required - Participate in group troubleshooting and resolution activities as required - Maintain expected level of expertise in supported systems - Maintain expected levels in assigned training Benefits - Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits - Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice - Strong Unit Based Council (UBC) - A supportive, team environment with outstanding opportunities for growth Company Description Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

Role Description We are seeking a motivated and detail-oriented Network Engineer to join our team. This role is ideal for individuals with foundational networking expertise who are eager to grow their skills in a professional environment. The Network Engineer will focus on basic and advanced network troubleshooting, WAN/LAN patching, and device hardening, while working with Cisco SDWAN, Cisco LAN, and Cisco WiFi technologies. Roles and Responsibilities - Incident Management: - Respond to and resolve network-related incident tickets in a timely manner. - Perform root cause analysis and implement corrective actions to prevent recurrence. - Serve in a rotating schedule of being on call to respond after hours and/or weekends. - Change Implementation: - Plan, schedule, and execute network changes in accordance with established change management processes. - Collaborate with cross-functional teams to ensure minimal disruption during change activities. - Network Patching: - Apply firmware and software updates to network devices to ensure security and compliance. - Monitor patching schedules and verify successful updates across all network gear. - Network Build and Deployment: - Design, configure, and deploy network infrastructure to support business needs. - Perform site surveys and assessments to ensure optimal network performance and coverage. - Monitoring and Optimization: - Utilize network monitoring tools to proactively identify and address performance issues. - Recommend and implement improvements to enhance network efficiency and scalability. - Documentation and Reporting: - Maintain accurate documentation of network configurations, changes, and incidents. - Provide regular status updates and reports to management and stakeholders. - Technical Expertise: - Strong knowledge of network design and build principles. - Demonstrated experience working within a Cisco hardware environment. - Demonstrates knowledge on networking topics, such as routing, switching, wireless and telco related circuit installations at remote sites. Qualifications - Bachelor’s degree from accredited university or college and/or professional experience in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience. - Military experience is equivalent to professional experience. Requirements - Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. - Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Benefits - Non-contributory Pension - Life Assurance - Group income protection - Private medical cover - Holiday Hourly equivalent of 26 days, with flexible option to buy or sell Company Description Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.