• Own the platform migration end-to-end • Lead the integration of the new data pipeline into all Crystal products • Sequence the migration to preserve revenue and customer trust • Drive the architectural decisions and trade-offs • Hold engineering, product, and customer success aligned on a single migration roadmap • Restore platform foundations • Rebuild the engineering management layer • Drive AI into engineering as a productivity lever • Partner with the business in translating engineering investments into customer outcomes and revenue • Own the engineering budget, hiring plan, and vendor decisions

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is hiring a Partner Business Development Manager for CRM and AI in Asia , sitting within the Global Partnerships & Channels team. This is a quota-carrying individual contributor role focused on building partner-sourced (NNACV) pipeline through all routes to market for ServiceNow CRM and AI. You will recruit, activate, and grow a focused set of Asia partners who can drive sourced revenue and build sustainable CRM and AI practices on ServiceNow. The primary measure of success is partner-sourced new logo and expansion revenue, not influenced pipeline. The ideal candidate brings 10+ years of partner business development experience with a deep track record of GTM success and expertise across Built on solutions and ServiceNow RTM's. Familiarity with enterprise and public sector partner ecosystem is essential. What You'll Do - Recruit and activate partners where ServiceNow CRM and AI are embedded in partner-owned managed services and customer solutions. - Build joint business cases with partners for embedding Now Next CRM, CSM, and AI Agent capabilities into their service offerings prioritising deals that generate partner-sourced NNACV. - Develop commercial frameworks with partners (resell, co-sell, and embedded licensing structures) that incentivise sourced revenue generation over influenced activity. - Drive partner activation from recruitment to first sourced deal closed tracking time-to-revenue as a core KPI. CRM Practice Building - Guide selected focus CRM partners through building a credible, billable CRM and AI practice on ServiceNow including practice design, go-to-market positioning, technical bench development (credentials and certifications), and customer reference creation. - Enable partners to position and sell Now Next CRM, AI Agents, and Now Assist as differentiated alternatives to Salesforce and Microsoft Dynamics particularly in mid-market and public sector accounts. - Support partners in building AI adoption plans for their customers, helping them drive utilisation of Now Assist and agentic AI capabilities post-sale as part of a managed service or practice offering. - Develop joint solution plays with partners that combine ServiceNow CRM with adjacent capabilities (CCaaS integration, FSM, CSM, CPQ) for industry verticals. Pipeline Development and Revenue - Own the partner-sourced pipeline target and report on NNACV contribution from partner-initiated opportunities. - Collaborate with field sales (AEs, CRM BDMs, solution consultants) on joint account planning and opportunity co-pursuit, ensuring partners are commercially credited for sourced opportunities. - Maintain accurate pipeline visibility in Dynamics 365, including partner account records, opportunity co-registration, and deal progression tracking. - Identify and convert Salesforce CPQ displacement opportunities through partner channels, leveraging end-of-sale timing as a recruitment and pipeline trigger. Partner Recruitment and Ecosystem Development - Recruit, onboard and ramp up identified new partners - Manage partner pipeline across three tiers (Strategic, Growth, Recruit) and apply structured activation plans to move partners from enrolled to revenue-generating within defined timeframes. - Engage with the ServiceNow partner portal, deal registration processes, and partner program benefits to maximise partner commercial incentives. AI Adoption and Enablement - Act as the CRM and AI subject matter expert for partners and GPC team coaching partners and internal team on Now Assist positioning, agentic AI use cases, and AI adoption playbooks for their customers. - Help partners develop repeatable delivery accelerators and reference architectures for CRM and AI implementations, reducing time-to-value for their customers and improving practice margins. - Enable partners to build customer success motions around AI adoption, including usage benchmarking, levers for driving consumption, and executive value reporting. - Represent partner needs back to the global CRM and AI product teams, feeding market intelligence on partner capability gaps, competitive dynamics, and product roadmap priorities. Market Intelligence and Competitive Positioning - Monitor competitive partner ecosystems to identify displacement and recruitment opportunities. - Provide competitive intelligence on CRM-CCaaS convergence trends, partner program changes, and emerging partner business models in the market. - Maintain up-to-date partner account intelligence in Dynamics 365, documenting partner credentials, capability assessments, active pipeline, and competitive context. Qualifications Required - 10+ years of experience in partner business development, channel sales, or ISV/enterprise software alliances within the market. - Demonstrated success in Embedded Service Provider (ESP) or Build route-to-market models where partners embed software capabilities into managed services or customer solutions and drive sourced revenue. - Strong track record building and activating CRM, CCaaS, or enterprise software practices with partners, including joint GTM planning, commercial structuring, and pipeline creation. - Deep familiarity with partner ecosystem including major SIs, MSPs, and CCaaS providers active in Asia and Korea. - Experience working with CRM platforms (ServiceNow, Salesforce, Microsoft Dynamics) and understanding of how partners build, monetise, and differentiate CRM practices. - Commercially sharp: able to build and present partner business cases, model revenue share structures, and negotiate partner commercial agreements. - Proven ability to collaborate across matrixed field organisations working with field AEs, solution consultants, product specialists, and marketing to drive co-sell and sourced pipeline. - Excellent communication and executive presence able to engage credibly with C-level partner executives and articulate ServiceNow's CRM and AI value proposition. Highly Desirable - Knowledge of AI agent platforms, Now Assist, and agentic AI capabilities and how partners can build AI adoption practices and managed services on top of them. - Experience with CCaaS platforms and how they integrate with CRM solutions in enterprise and public sector deployments. - Track record of competitive partner recruitment - Familiarity with ServiceNow partner program mechanics including deal registration, tier requirements, and the 4 C's (Competency, Capability, Customer Success). - Experience in public sector or regulated industries where data sovereignty and compliance considerations influence partner and technology selection. How Success Is Measured This is a quota-carrying role. Primary measure is partner-sourced NNACV. Additional Requirements - Willingness to travel up to 40% within Asia and occasionally to Singapore/global partner events. - English fluency required. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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• Own and deliver delightful experiences for Twilio customers while: • Be a champion for your team, setting individuals up for success and putting others’ growth first. • Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments. • Advocate agile processes, continuous integration and test automation. • Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services. • Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.

Manager, Infrastructure Engineering New York, NY Hybrid Schedule (M/F remote, T/W/TH in-office) At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world's largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day! About this team: Manager, Infrastructure Engineering provides technical leadership for the Infrastructure Engineering team, shaping direction while ensuring adoption of established best practices. This role requires broad expertise across the infrastructure stack, with the ability to evaluate and propose impactful technology changes, collaborate with Production Engineering stakeholders, and mentor senior engineers. The team is a core part of Production Engineering, responsible for building and operating global data center and cloud platforms at scale. Key areas include inventory and configuration management, monitoring and metrics infrastructure, platform integrations, capacity planning, automation, networking, and system and application troubleshooting. This group also supports high-volume advertising auction systems, managing Hadoop-based environments, key-value stores, Kubernetes clusters, and other modern technologies. In this role you will: Leadership - Alignment of department to business and strategic goals - Continuing to build and develop your department to meet the future needs of the organization. - Resource forecasting and planning to meet product release plans - Management and governance of incidents, problems, and changes including escalations, meeting SLAs, and driving best practice across teams - Conduct performance reviews & appraisals - Mentoring engineering leaders within your department Teams & People - Ability to inspire a team and motivate people around a shared vision - Excellent communication, planning, and organizational skills - Work closely with Tech Lead(s) to develop and grow team members - Manages, focuses, and ensures team execution and delivery - Manages team execution, milestones, and timelines - Provides team/project status and metrics Communication & Collaboration - Central point of contact for key stakeholders across the business, including planning, prioritization, and estimation to ensure business needs are met - Cascading communication - foster and ensure relevant communication of information necessary to teams - External communication about team execution and delivery status and metrics - Primary liaison with Product / Product Owners and other stakeholders Essential Duties and Responsibilities: - Provide technical leadership to the Technical Operations organization. - Provide technical guidance and advice to the larger Engineering organization - Drive automation and standardization to enable the rapid deployment of systems - Perform architectural review of business systems - Ensure the operational integrity of the global infrastructure - Build scalable systems to enable the management of thousands of hosts and services - Build and operate multi-tenant data systems such as Hadoop , Kafka, Kubernetes - Participate in the on-call rotation We're looking for someone with - BA/BS degree preferred, or equivalent work experience in relevant discipline - 10+ year's experience working in Systems Engineering, SRE, or similar function - Strong understanding of continuous integration and continuous deployment concepts - Passion for automation - Motivated, self-starting individual - Strong desire and ability to educate others on building quality systems - Ability to use data to justify decisions - Strong verbal and written communication skills - Ability to adapt to a rapidly changing environment - Comfortable collaborating and supporting a diverse team of engineers - Ability to troubleshoot problems in complex systems - Experience in ad tech industry preferred - Experience with a global business preferred - Understanding of digital advertising industry, and programmatic market a plus Technical Skills: - Strong Linux background, deep familiarity with related concepts - 10+ years of experience in a high volume 24x7 environment with 500+ servers - 10+ years of experience scripting or coding in common languages like Bash, Python, Go - System installs with PXE, kickstart, and Cobbler - Experience deploying and managing configuration management tools like Puppet or Chef - Detailed experience with revision control concepts, particularly as they relate to continuous integration. (GIT preferred) - Strong knowledge of common Internet protocols (TCP, DNS, HTTP) - Experience with Kubernetes or other Container Orchestration systems - Experience with virtualization - Experience with cloud based infrastructures - Experience with deploying and managing CI tools like Jenkins - Experience with artifact repositories like Nexus, Yum, etc. In the US, the base salary range for this role is $160,000 - $180,000. Actual compensation will be determined based on location, experience, skills, and internal equity. This role is also eligible for: - Annual performance-based bonus - Equity (NASDAQ: MGNI) - Comprehensive benefits package During the interview process, candidates will receive more specific information about the salary range applicable to their experience and location. Perks and Benefits: - Comprehensive Healthcare Coverage from Day One - Generous Time Off - Holiday Breaks and Quarterly Wellness Days - Equity and Employee Stock Purchase Plan - Family-Focused Benefits and Parental Leave - 401k Retirement Savings Plan with Employer Match - Disability and Life Insurance - Cell Phone Subsidy - Monthly Fitness and Reimbursement Career Growth: We support internal mobility, skill development, and leadership pathways through structured career frameworks and learning programs. Company Culture: Magnite's culture is rooted in collaboration and connection, recognizing that both are essential to success. Our hybrid schedule includes two remote workdays (Monday and Friday) and three in-office days (Tuesday through Thursday), where employees can take advantage of catered lunches, beverages, snacks, training opportunities, and engaging office events that enhance the work experience. In addition, we support our team through meaningful benefits and programs, including community service and volunteer opportunities, company-matched charitable contributions, access to mental health resources, structured career development initiatives and growth frameworks, culture and inclusion programs, and our Bonusly peer-to-peer recognition platform. About Us The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile-high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC. Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class. Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite's local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change. Want to learn more about us? Check out our blog for Magnite announcements and Ad Tech industry news! Recruiting Agency Notice Magnite does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.