Jack Henry & Associates - JHA logo
Jack Henry & Associates - JHA

Jack Henry & Associates - JHA is a FinTech company whose solutions help connect financial institutions with the people they serve. The company offers a variety of payment processin

Product Support Supervisor

Location

Kentucky + 1 moreAll locations: Kentucky | Missouri

Posted

8 days ago

Salary

$50K - $58K / year

Seniority

Senior

Bachelor Degree

Job Description

Product Support Supervisor

Jack Henry & Associates - JHA

Title: Product Support Supervisor Location: Louisville, Kentucky; Monett, Missouri; Springfield, Missouri Workplace Type: Hybrid Job Description: At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. The Workforce supervisor leads the scheduling function for the Consolidated Contact Center, ensuring accurate and efficient alignment of workforce resources to operational demand. This role oversees a team responsible for building and managing daily associate schedules, including meetings, training, PTO, attendance, and exception handling. Working in close partnership with the forecasting team and Contact Center leadership, the supervisor ensures schedules support service level targets, operational priorities, and overall customer experience. This role leads a team of four Associates and is responsible for developing, standardizing, and continuously improving workforce scheduling processes, tools, and best practices. The supervisor drives operational excellence through data-informed decision-making, proactive planning, and continuous improvement initiatives. Success in this role requires strong cross-functional collaboration, team leadership, and the ability to influence outcomes that support broader organizational goals. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Louisville, KY; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). The salary range for this position is $50,000 - 58,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Ensure consistent and aligned workforce management and scheduling practices across multiple contact centers, driving standardization, efficiency, and scalability. - Optimize service level performance by balancing staffing to meet contractual commitments while minimizing excess cost. - Develop and continuously improve workforce processes, standards, and best practices in alignment with company policies; enable consistent execution through clear guidance and stakeholder education. - Drive team performance and engagement through coaching, feedback, and formal performance management processes while fostering a culture of continuous learning. - Ensure operational effectiveness by resolving escalated issues, supporting audit readiness, and translating insights into process and performance improvements. - Occasional evening or weekend work may be required based on business needs, with advance notice provided when feasible. - May perform other job duties as assigned. What you'll need to have: - Minimum of six years of experience in call center, workforce management, scheduling or forecasting. - Previous leadership experience. What would be nice for you to have: - Bachelor's degree preferred. - Advanced problem-solving and analytical skills; ability to interpret data and translate insights into actionable plans. - Communication, facilitation, and interpersonal skills. - Ability to manage competing priorities in a fast-paced environment. - Strong attention to detail to ensure accurate, efficient schedules and minimize errors - Leadership and accountability to set expectations, drive performance, and build team ownership - Technical proficiency with workforce management tools and reporting systems - Continuous improvement mindset to optimize processes, improve efficiency, and enhance team performance If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.

Related Categories

Related Job Pages

More Learning and Development Jobs

Stride, Inc. logo

Middle School Gifted and Talented Teacher

Stride, Inc.

Stride, Inc., formerly known as K12 Inc., is a leading provider of personalized online education programs and services, including customized tutoring, online ed

Title: Middle School Gifted and Talented Teacher Location: United States time type Full time Remote job requisition id JR114543 Job Description: Job Description Required Certificates and Licenses: North Carolina Middle School AIG Teaching Certification Required Residency Requirements: Must reside in North Carolina This positions offers a base salary of $46,000 plus the eligibility of a performance bonus. The Teacher is a highly qualified, state certified educator responsible for delivering specific course content in an online environment. Teachers provide instruction, support, and guidance, manage the learning process, and focus on students' individual needs. Teachers monitor student progress through Stride K12's learning management system. They actively work closely with students and parents/learning coaches to advance each student's learning toward established goals. Teachers typically work from home but must travel occasionally throughout the year to various school functions, such as state testing or as otherwise required by the school. K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. Passionate Educators are needed at the Stride K12 partner school, North Carolina Virtual Academy (NCVA). We want you to be a part of our talented team! The mission of North Carolina Virtual Academy (NCVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. - Provides rich and engaging synchronous and asynchronous learning experiences for students - Commitment to personalizing learning for all students - Demonstrates a belief in all students' ability to succeed and meet high expectations - Differentiates instruction based on student level of mastery - Augments course content according to prescribed policies and procedures using appropriate asynchronous and synchronous tools under guidance from principal and coach - Maintains grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress - Prepares students for high stakes standardized tests - Understands that a primary responsibility is to establish and maintain positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely manner - Supports learning coaches/parents with student curricular and instructional issues, as well as basic troubleshooting in a virtual classroom environment that is in line with academy policies and procedures - Travels as required (on average once per month and/or approximately 20% of the time) for face-to-face professional development, student testing, and as required by school REQUIRED MINIMUM QUALIFICATIONS: - Bachelor's degree AND - Active state teaching license AND - Ability to clear required background check DESIRED QUALIFICATION: - Experience working with proposed age group. - Experience supporting adults and children in the use of technology. - Experience teaching in an online (virtual) and/or in a brick-and-mortar environment. - Experience with online learning platforms. - Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions. - Receptive to receiving coaching regularly with administrators and teacher trainers. - Ability to embrace change and adapt to ensure excellent student outcomes. - Proficient in Microsoft Excel, Outlook, Word, PowerPoint. - Ability to rapidly learn and adapt to new technologies and teaching platforms. - Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs and curriculum. Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - This position is virtual. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Board Employee_CW The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

North Carolina
$46K+ / year

Recovery Coach

Chestnut Health Systems

Chestnut Health Systems was founded in 1973 and has carried accreditation by the Joint Commission on Accreditation of Healthcare Organizations since 1975. Russe

Title: Recovery Coach Location: Granite City United States Job Description: Overview Are you passionate about supporting individuals and families on their recovery journey? Do you have the skills and dedication to make a positive impact in the community? Join our team at Chestnut Health Systems as a part-time Recovery Coach at Granite City, IL and help us promote recovery and well-being for our clients. As a Recovery Coach, you'll help individuals and families dealing with mental health and substance use issues by meeting with them, understanding their needs, and connecting them with the right treatment and support services. You'll work with community partners, provide guidance and encouragement, and assist clients in overcoming obstacles to their recovery. Essentially, you'll be a supportive guide, helping people navigate their recovery journey and regain control over their lives. Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. The role consists of 20 hours per week with a flexible schedule to accommodate various shifts. The anticipated starting pay for new hires for this position is between $17.00 - $18.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Responsibilities - Client Engagement and Support: Meet with clients, explain the project, and enroll them in recovery support services if they agree. Build strong relationships by understanding their strengths, needs, and barriers to treatment. Provide pre-treatment engagement in the client's home as needed. - Community Collaboration: Partner with local organizations like One Hope United and Bethany Social Services to connect clients with behavioral health and primary care treatment services. - Active Linkage and Advocacy: Connect clients to recovery communities and support services, organize sobriety-based activities, provide transportation, and advocate on their behalf to ensure they receive necessary services. - Ongoing Monitoring and Education: Help clients overcome barriers to recovery through continuous support, monitoring, and appropriate recovery education. Encourage clients to take control of their recovery using appropriate recovery language and tools. - Service Coordination: Work with caseworkers, treatment teams, and community partners to ensure continuous and coordinated care for clients. - Documentation and Compliance: Complete all required documentation and data entry promptly, adhering to program and agency policies. Ensure confidentiality of all client and organizational information. - Team Participation and Professional Development: Attend all assigned meetings and trainings. Support team members and engage in professional development to achieve or maintain relevant certifications. - Customer Service Excellence: Promote a culture of customer service excellence within the organization. Qualifications - Must be at least 21 years of age. - High school diploma or equivalent. - Preferred experience in recovery and/or engagement in a recovery network, mental health, substance use, or other social/human services but not required. - Valid driver's license, private automobile insurance, and must be insurable. - Basic computer skills, including videoconferencing, Microsoft Word, Outlook, and electronic medical records (EMR). Are you intrigued by this job but don't meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! We'd love to explore the possibilities with you. Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference. The anticipated starting pay for new hires for this position is between $17.00 - $18.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!

Illinois
$17 - $18 / hour

Title: Trainer Location: , TX , CA, US Remote (Part-Time) Job Description: Requisition ID: 1036 Aeries is a leading EdTech company with a data-driven Student Information System (SIS) used by over 750 K-12 school districts with millions of users throughout California and Texas. With a rich history of innovation and a proven track record of developing software focused on the whole student, Aeries ensures that student data empowers success and never impedes. At Aeries, our mission is to deliver data-driven, intuitive, and innovative solutions that unite learning communities to advance student success. We believe strongly in the supporting role of technology in education but recognize that there’s no replacement for the wisdom and determination of the real people supporting students’ academic successes every day. That’s why our goal is to build tools that allow educators to focus on what they do best: educating. About the Job We’re looking for a part-time Trainer to join the Training team as we usher in a new era at Aeries! The Trainer will work in close collaboration with all members of the Aeries Training department to deliver high-quality, engaging, objective-based training and consulting services to Aeries districts in California and Texas. Trainers are responsible for delivering in-person and remote training sessions, as well as assisting in creating robust on-demand training resources (documents, videos, curriculum assets). This position requires a minimum level of monthly involvement to ensure success within the Training Department. What You’ll Do - Develop and deliver effective, participant-centered training on a variety of outlined and custom topics to Aeries customers in various formats (multi-district webinars, single-district webinars, onsite training, workshops, sales demos, et al) - Adapt training materials and methods to meet the diverse needs of participants - Continually learn and master the latest features of Aeries as well as actively engage in ongoing discussions on Aeries development - Assist with the creation of accurate and comprehensive on-demand training resources for Aeries districts including documentation and videos - Participate in presenting at annual AeriesCon events What You Bring - Empathy for customers and team members - Attention to detail - Clear, concise, and effective written and verbal communication skills - Flexibility and adaptability - Professionalism — conducts oneself with a high level of skill, judgment, and behavior expected when working in a front-facing capacity with customers - Expressive communication skills — clear and concise orally and in writing; comfortable presenting to large and diverse audiences - Extensive knowledge of Aeries, including technical and practical functions and processes; extensive experience in Student Scheduling theory and mechanics, standards-based grade reporting, state reporting, and data analytics is strongly preferred - Ability to work without conflict with an existing employment agreement or other employment Job Details Status - Part-time - Hourly, non-exempt Work Schedule - Weekly hours will vary, and scheduling is coordinated with the Training department based on customer and business needs. Work Location - Remote: A reliable, distraction-minimized home workspace is expected. - Must reside in California or Texas. Travel Requirements - Travel throughout California and/or Texas as needed to deliver dynamic, effective training to diverse groups in a variety of formats and venues Physical Requirements - Prolonged periods driving within territory and sitting at a desk and working on a computer - Ability to travel as required Compensation - $25.00/hour for non-customer facing work & travel time - $48.00/hour when working directly with customers - Hours vary week-to-week and are not guaranteed; averaging 29 hours or less per week throughout the year - Not eligible for health insurance benefits Aeries’ Integrity Aeries Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

California + 1 moreAll locations: California | Texas
$25 - $48 / hour
Stride, Inc. logo

Middle School Science Teacher

Stride, Inc.

Stride, Inc., formerly known as K12 Inc., is a leading provider of personalized online education programs and services, including customized tutoring, online ed

Title: Middle School Science Teacher Location: US - WV - Remote time type Full time job requisition id JR114381 Job Description: Required Certificates and Licenses: Science - If the current Teaching Certification is from another state, the hire must get reciprocity within the state of West Virginia within 60 days of employment Residency Requirements: Strongly prefer residents of West Virginia - May consider residents of surrounding states (KY, PA, OH, MD, DE, or VA) Salary Range : $44,000 - $46,000 plus the eligibility of a performance bonus along with the opportunity to receive stipends Start Date: School Year 26/27 The remote Middle School Science Teacher is a highly qualified, state certified educator responsible for delivering specific course content in an online environment. Teachers provide instruction, support, and guidance, manage the learning process, and focus on students' individual needs. Teachers monitor student progress through Stride K12's learning management system. They actively work closely with students and parents/learning coaches to advance each student's learning toward established goals. Teachers typically work from home but must travel occasionally throughout the year to various school functions, such as state testing or as otherwise required by the school. K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. Passionate Educators are needed at the Stride K12 partner school, West Virginia Virtual Academy (WVVA). We want you to be a part of our talented team! The mission of West Virginia Virtual Academy (WVVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! This is a full-time REMOTE position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. - Provides rich and engaging synchronous and asynchronous learning experiences for students - Commitment to personalizing learning for all students - Demonstrates a belief in all students' ability to succeed and meet high expectations - Differentiates instruction based on student level of mastery - Augments course content according to prescribed policies and procedures using appropriate asynchronous and synchronous tools under guidance from principal and coach - Maintains grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress - Prepares students for high stakes standardized tests - Understands that a primary responsibility is to establish and maintain positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely manner - Supports learning coaches/parents with student curricular and instructional issues, as well as basic troubleshooting in a virtual classroom environment that is in line with academy policies and procedures - Travels as required (on average once per month and/or approximately 20% of the time) for face-to-face professional development, student testing, and as required by school REQUIRED MINIMUM QUALIFICATIONS: - Bachelor's degree AND - Active state teaching license AND - Ability to clear required background check DESIRED QUALIFICATION: - Experience working with proposed age group. - Experience supporting adults and children in the use of technology. - Experience teaching in an online (virtual) and/or in a brick-and-mortar environment. - Experience with online learning platforms. - Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions. - Receptive to receiving coaching regularly with administrators and teacher trainers. - Ability to embrace change and adapt to ensure excellent student outcomes. - Proficient in Microsoft Excel, Outlook, Word, PowerPoint. - Ability to rapidly learn and adapt to new technologies and teaching platforms. - Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs and curriculum. Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. - We anticipate the salary range to be $45,000.00. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - This position is virtual. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

West Virginia + 6 moreAll locations: West Virginia | Kentucky | Pennsylvania | Ohio | Maryland | Delaware | Virginia
$44K - $46K / year