• Manage end-to-end customer onboarding for banking, treasury, and card products — including collection, review, and verification of KYC/KYB documentation in line with regulatory and partner requirements. • Conduct customer due diligence (CDD) by validating entity structures, beneficial ownership, UBOs, and control persons; assess risk and escalate higher-risk cases as needed. • Serve as the operational liaison with banking, treasury, and card network partners (e.g., Visa) to resolve onboarding issues, respond to compliance inquiries, and support approvals. • Maintain accurate onboarding records and workflows, ensuring audit-ready documentation, adherence to AML policies, and continuous improvement of onboarding processes and controls.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. ServiceNow is reimagining how the world works through AI-powered experiences-and we need a strategic leader to help drive that transformation. We're seeking a Senior Director of Experience Team Strategic Operations to be the right hand to our Chief Experience Officer, leading strategy and operations for a 1,000+ person organization responsible for Product Design, UX Research, and Content that millions use daily. Our Experience team's mission is to create product experiences people love... because the world works better when people love the way they work. You will be a trusted advisor to the EVP & Chief Experience Officer and her leadership team, working cross-functionally with product management, engineering, and others to elevate our product experience and customer success. You will report directly to the GVP, APEX (AI Product, Engineering, and Experience) Strategic Operations leader to ensure tight collaboration between Experience and Product teams, and the rest of the centralized Strategy, Planning, and Operations function. Job Description What you get to do in this role: - Be a key player in driving success of ServiceNow's Experience team as leader of Strategy & Operations for Product & Platform experience and overall Customer Experience - Thought and execution partner with the Chief Experience Officer and her leadership team on strategy and business execution, coordinating with cross-functional and executive stakeholders. Act as proxy for the CXO as needed - Drive end-to-end operational excellence-from strategy and OKRs to execution and talent development-partnering with Product, Engineering, and FP&A to ensure the Experience org operates as a high-performance machine - Partner tightly with Product teams to create shared success, understand business priorities, and guide investments based on business outcomes - Uncover and capture high-leverage opportunities-analyzing where the org can create disproportionate value, designing strategies with cross-functional teams, then driving flawless execution - Lead a team of 5+ Strategic Ops professionals, fostering a high-performance culture to attract and develop top talent - Lead executive-level programs and initiatives, including regular updates from Experience team to larger R&D and ServiceNow product teams - Drive people and talent initiatives including All-Hands, Employee Surveys, awards, newsletters, offsites, and engagement programs Qualifications To be successful in this role you have: - AI-Native Mindset & Execution: Deep understanding of how AI transforms product development, design workflows, and user experiences. You've built AI-powered operations, leveraged AI to 10x team productivity, or led strategic initiatives where AI was central to the solution. You think about AI as a core enabler and know how to help teams adopt AI tools to accelerate decision-making, automate workflows, and unlock new capabilities - 12+ years of relevant work experience (or 7+ years post-MBA or equivalent), preferably in tech strategy/ops, management consulting, investment banking, or private equity - Demonstrated strategy & ops leadership across large, matrixed Design or R&D organizations. Thrives in matrixed environments with ability to establish credibility with product, engineering, design and other leaders - Demonstrated ability to be thought and execution partner to senior product leaders to run & develop their orgs - Strong data analytics, financial acumen, and problem-solving skills with ability to synthesize complex information - Ability to quickly ramp on product portfolios, understand key business drivers, and partner with Design and Product leaders to make excellent business decisions - Track record of leading teams and developing talent with inclusive leadership - Experience building business cases, analyzing financial metrics, and creating annual financial plans in technology - Strong communication skills-verbal and written-comfortable in business and technical discussions - Track record of scoping and executing business and technical projects and driving organizational talent initiatives You're Exceptional If You: - Have led StratOps in Design, R&D, or Product orgs at scale (500+ people) and driven measurable operational improvements - Are known for making executives better-you elevate decision-making, accelerate execution, and build trust quickly - Have a track record of implementing AI productivity tools to drive team efficiency - Thrive in ambiguity and complexity-you see patterns others miss and build frameworks that bring clarity - Build high-performing teams that people want to join Why This Role Matters This isn't a typical StratOps role. You'll partner with a world-class Chief Experience Officer to shape how ServiceNow-and our customers-experience AI-powered work. If you want to operate at the intersection of design, strategy, AI, and scale, this is your opportunity. JV20 For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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Role Description We are seeking an accomplished Technical Operations Specialist to lead data-driven initiatives within the LATAM Technical Solutions organization. This role is pivotal in transforming how we leverage data analytics to drive technical sales growth within our technical selling community. The ideal candidate is highly analytical, technically skilled, and has a proven track record in data analytics and advanced reporting in a technology-driven environment. Your Impact - Lead end-to-end analytics for the LATAM Technical Solutions organization; including the design, implementation, and optimization of data-driven processes and dashboards. - Partner with LATAM leadership to translate theater priorities into operational frameworks, ensuring technical sales strategies are measurable and executable. - Identify operational gaps within the organization and design scalable, automated workflows to improve organizational efficiency and field productivity. - Partner with the Global Technical Operations team for a coordinated approach to data analytics across Technical Solutions. - Participate in LATAM theater leadership meetings to learn theater priorities, identify metrics to measure and produce weekly reports for the theater on their specific Key Performance Indicators (KPIs) to support business objectives. - Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, SQL, Python). - Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making. - Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives. - Establish and lead the operational 'heartbeat' for the theater, including Quarterly Business Reviews (QBR). - Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders. - Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions through the use of AI. - Mentor and train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement. - Assist with reports for quarterly theater campaigns, Key Sales Objectives (KSOs) and Manager Bonus reporting issues. Qualifications - Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Operations, or a related quantitative field or equivalent military experience required. - Minimum 5 years of experience in analytics program management, data analytics, strategy and operations, business operations, sales operations, or a similar role within a technology or consulting environment. - Demonstrated technical proficiency in data architecture and visualization tools with a focus on translating complex datasets into operational strategy and actionable business insights. - Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions. - Experience leading cross-functional projects that require influencing stakeholders and driving behavioral change across a technical sales organization. - Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations. - Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work. - Experience working with large datasets, data warehousing, and business intelligence concepts. - A history of not just identifying insights, but owning the end-to-end implementation of operational improvements from conception to completion. Preferred Skills - Proficiency in AI-driven development, with a proven ability to use 'vibe coding' techniques to build and deploy dashboards at scale. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. - $129,000.00 - $208,000.00/yr

Role Description This role will focus heavily on operational execution, financial data reconciliation, system mapping, QA, and implementation support workflows. The ideal candidate is highly detail-oriented, comfortable working with large datasets and spreadsheets, and able to navigate ambiguity in a fast-paced startup environment. This is not a traditional customer support or admin role. We are looking for someone who enjoys solving operational puzzles, cleaning messy data, and supporting complex implementation workflows behind the scenes. You will work closely with Implementation Managers to help reduce manual workload, improve turnaround times, and support scalable implementation operations as the company continues to grow rapidly. Qualifications - Strong Excel/data reconciliation skills - Experience with ERP/CRM/billing systems - Comfortable with messy financial data - Experience with NetSuite, Salesforce, Stripe, Chargebee, or similar tools - Background in implementation ops, rev ops, finance ops, billing ops, or SaaS operations - Strong attention to detail and QA mindset - Comfortable in startup environments and ambiguity - Able to follow logic/processes and ask smart questions Requirements - Support implementation managers with operational/data-heavy workflows - Customer and item-level mapping across systems - Historical billing/revenue reconciliation - Data cleanup and validation - QA and exception handling - Spreadsheet-based reconciliation work - Assist with implementation operational workflows and documentation Company Description