• Manage the timeline and delivery of the full product development roadmap projects across cross-functional teams, ensuring every initiative meets defined scope, quality, timeline, and budget requirements. • Build and maintain integrated master project plans, critical paths, and milestone schedules from concept through commercialization for the full product development pipeline and product promotions. • Drive disciplined stage-gate execution, leading kickoff, milestone, risk, and post-mortem reviews with clear decisions, owners, and next steps. • Proactively identify, escalate, and resolve risks, dependencies, and blockers before they impact in-market dates. • Manage resourcing across teams to support the prioritization of product development projects, partnering with functional leaders to balance capacity against the active portfolio. • Build forward-looking capacity models that flag bottlenecks early and inform leadership trade-off decisions on prioritization, sequencing, and investment. • Partner with the VP of Product Development & Marketing to translate the strategic roadmap into a phased, resourced execution plan. • Track and communicate progress across the portfolio with clear, real-time visibility for executives, project teams, and cross-functional stakeholders. • Own the cadence of project status updates, executive readouts, steering committee reviews, and launch readiness reports. • Establish a single source of truth for project status, decisions, risks, and changes that any stakeholder can self-serve. • Evaluate, implement, and continuously optimize the newest project management tools, technology, and platforms (e.g., Asana, Smartsheet, Monday, Wrike, Airtable, Jira) to maximize team performance and efficiency. • Leverage AI-enabled platforms and automation to streamline status reporting, risk detection, document generation, meeting summarization, and resource forecasting. • Build dashboards and analytics that turn project data into actionable insight on cycle time, on-time delivery, scope changes, and resource utilization. • Define and continuously improve project management standards, templates, RACI models, intake processes, and stage-gate playbooks for the function. • Stay ahead of emerging tools and best practices in project and portfolio management, championing pilots that move the function forward. • Serve as the operational partner to Product Development & Marketing owning tactical execution. • Partner closely with R&D, Creative, Regulatory, Clinical, Supply Chain, Operations, Finance, Sales, and external vendors and co-manufacturers to align timelines and deliverables. • Champion a culture of accountability, clarity, and forward momentum across project teams

• Own and drive end-to-end project execution across all four phases — maintaining a phased project plan, milestone tracking, and steering committee cadence throughout the engagement. • Conduct a comprehensive audit of product, customer, and revenue data across Salesforce and NetSuite, documenting discrepancies, orphaned records, ghost products, and misaligned hierarchies as structured deliverables. • Reconcile NetSuite recognized revenue against Salesforce ARR/bookings data, quantifying and categorizing unassigned or misclassified revenue and tracing each gap to its root cause. • Facilitate cross-functional working sessions with Finance, RevOps, Product, and Sales leadership to align on canonical product hierarchy, customer parent/child structure, and data governance decisions. • Execute deduplication, record merges, SKU standardization, and revenue re-attribution in Salesforce and NetSuite following agreed future-state design specifications. • Design and document the future-state data architecture — naming conventions, external ID strategy, bidirectional linking fields, data dictionary, and system-ready specifications for both platforms. • Build and operationalize the ongoing governance model, including a decision rights matrix, stewardship assignments, data quality dashboard, and change control process. • Facilitate knowledge transfer to Finance, RevOps, and IT stakeholders and prepare downstream readiness documentation for Adaptive Insights, CPQ, and billing automation initiatives.

Role Description We are supporting a client who is undertaking significant software development initiatives. This complex program involves coordinating cross-functional technical teams, managing multiple workstreams, and ensuring successful delivery of software solutions that meet business objectives while maintaining quality standards and timelines. The initiative encompasses application design and architecture, full-stack development, AI development, quality assurance, deployment strategies, and continuous improvement. A core aspect of this role is to serve as a bridge between technical teams and business stakeholders, ensuring clear communication, alignment, and successful project outcomes. This Senior Project Manager will oversee complex software development programs, focusing on end-to-end delivery of technical solutions from design through deployment. This is a full-time, remote role that will collaborate closely with client-side engineering leaders, product owners, and business stakeholders to capture requirements, refine project scope, and ensure seamless execution. The PM will directly oversee the design, development, and overall delivery of embedded Tech9 teams and integrate deeply with the client's product development resources. The ideal candidate will bring structure, strong cross-functional leadership, Scrum expertise, and solid technical literacy across software development lifecycles and modern engineering practices. Hands-on coding is not required, though prior experience as a software engineer or in a deeply technical role is highly valued. This person should bring an agentic mindset to project management, actively looking for ways to use AI tools, automation, templates, and repeatable workflows to increase leverage, reduce manual coordination overhead, improve reporting, and help the team move faster with greater clarity. Success in This Role Looks Like - Quickly becoming a trusted extension of project leadership. - Bringing structure to ambiguity. - Leading meetings with confidence. - Communicating clearly with technical and business stakeholders. - Helping keep roadmap priorities moving forward. - Identifying repeatable workflows and using AI tools to increase effectiveness. - Making project management more scalable and intelligent. - Applying strong judgment, ownership, and human communication where it matters most. Responsibilities - Lead and manage end-to-end software development projects, from initial design through deployment and post-launch support. - Partner across business units with solution architects, product managers, technical leads, and engineers to gather detailed requirements and translate them into well-defined project scopes and technical specifications. - Meticulously manage project timelines, resource allocations, and risk mitigation plans. - Lead team and stakeholder meetings with clear agendas, strong facilitation, documented decisions, and actionable follow-up. - Organize and lead structured Scrum ceremonies and foster continuous improvement practices across the full delivery team. - Consistently monitor project health and adjust delivery plans to maintain velocity, accountability, and delivery momentum. - Report progress and surface risks proactively to client stakeholders. - Take full responsibility for project outcomes with an extreme ownership mindset. - Identify repeatable PM workflows that can be improved through AI, automation, templates, and scalable processes. Minimum Requirements - Strong executive presence and client-facing communication skills. - 7+ years of experience managing technical projects involving software delivery, application development, platform implementations, or systems integration. - Demonstrated expertise in coordinating software development teams across design, development, and deployment phases. - Strong understanding of software development lifecycles (Agile, Scrum, Waterfall, or hybrid approaches). - Experience with modern development practices including CI/CD, version control, and automated testing. - Demonstrated experience creating and using AI tools and automation to improve project management workflows. - Strong knowledge capture, stakeholder management, and technical project documentation skills. - Experience writing technical user stories and translating business and user needs into actionable development requirements. - Ability to work independently, balance priorities, and lead in high-pressure environments. Preferred Requirements - Experience supporting complex, multi-tiered software architectures and technical integrations. - Background in coordinating technical teams across different time zones and geographies. - Experience designing or using AI-enabled workflows, agentic tools, custom GPTs, Copilot-style assistants, automation platforms, or prompt systems. - Prior experience in client-facing roles with high levels of ambiguity. - Familiarity with cyber security and compliance considerations, and global team coordination. - Experience facilitating engaging group discussions, workshops, training sessions, or community events. - Experience managing sprint planning, backlog refinement, and release planning activities. - Exposure to various technology stacks and frameworks (e.g., React, Node.js, .NET, Java, Python, cloud platforms like AWS or Azure). Hiring Process - 30-minute chat recruiter – A conversation to clarify the role and answer your questions (not an interview). - 60-minute live technical interview – Conducted with a member of our project management team. - 60-minute team interview – To align on expectations and culture fit. - 30–60 minute technical with Hiring Manager – Final step to ensure alignment with client needs.

• You will help streamline post-client-meeting workflows by ensuring action items are captured, assigned, and completed efficiently. • You will improve operational visibility and accountability through strong project coordination and Asana management. • You will reduce leadership administrative workload by taking ownership of recurring billing, scheduling, and operational tasks. • You will support strong client relationships through timely, accurate, and professional communication. • You will contribute directly to operational efficiency by proactively identifying workflow improvements and implementing repeatable systems. • You will help create measurable time savings for leadership by reducing operational bottlenecks and follow-up gaps. • Review client meeting recordings and capture all action items with clear ownership, deadlines, and context. • Organize and manage tasks within Asana to ensure visibility and accountability across the team. • Follow up proactively on deliverables before deadlines slip. • Escalate blockers, ambiguities, or risks with clear recommendations. • Coordinate project workflows across leadership and internal stakeholders. • Manage recurring administrative workflows including scheduling, calendar coordination, email organization, invoicing, and travel support. • Build and document lightweight SOPs for recurring operational processes. • Identify operational inefficiencies and proactively recommend solutions. • Provide occasional light personal support tasks when needed. • Maintain organization across communications, calendars, and internal operations. • Manage recurring billing and client payment tracking workflows. • Reconcile client hours, invoices, and operational records accurately. • Monitor outstanding balances and proactively flag discrepancies. • Maintain repeatable weekly and monthly operational billing processes. • Support leadership reporting related to operational and billing activities. • Draft client-facing emails and responses aligned with leadership tone and communication style. • Coordinate routine client follow-ups and status updates. • Support external communication across Zoom, Teams, Google Meet, and email platforms. • Escalate sensitive or complex client issues appropriately. • Maintain high standards of professionalism and responsiveness. • Support reporting, tracking, and documentation tasks using Microsoft Office tools. • Maintain operational spreadsheets and trackers in Excel. • Build simple reporting systems or tracking tools when needed. • Assist with operational documentation and process organization.