Role Description We are supporting a client who is undertaking significant software development initiatives. This complex program involves coordinating cross-functional technical teams, managing multiple workstreams, and ensuring successful delivery of software solutions that meet business objectives while maintaining quality standards and timelines. The initiative encompasses application design and architecture, full-stack development, AI development, quality assurance, deployment strategies, and continuous improvement. A core aspect of this role is to serve as a bridge between technical teams and business stakeholders, ensuring clear communication, alignment, and successful project outcomes. This Senior Project Manager will oversee complex software development programs, focusing on end-to-end delivery of technical solutions from design through deployment. This is a full-time, remote role that will collaborate closely with client-side engineering leaders, product owners, and business stakeholders to capture requirements, refine project scope, and ensure seamless execution. The PM will directly oversee the design, development, and overall delivery of embedded Tech9 teams and integrate deeply with the client's product development resources. The ideal candidate will bring structure, strong cross-functional leadership, Scrum expertise, and solid technical literacy across software development lifecycles and modern engineering practices. Hands-on coding is not required, though prior experience as a software engineer or in a deeply technical role is highly valued. This person should bring an agentic mindset to project management, actively looking for ways to use AI tools, automation, templates, and repeatable workflows to increase leverage, reduce manual coordination overhead, improve reporting, and help the team move faster with greater clarity. Success in This Role Looks Like - Quickly becoming a trusted extension of project leadership. - Bringing structure to ambiguity. - Leading meetings with confidence. - Communicating clearly with technical and business stakeholders. - Helping keep roadmap priorities moving forward. - Identifying repeatable workflows and using AI tools to increase effectiveness. - Making project management more scalable and intelligent. - Applying strong judgment, ownership, and human communication where it matters most. Responsibilities - Lead and manage end-to-end software development projects, from initial design through deployment and post-launch support. - Partner across business units with solution architects, product managers, technical leads, and engineers to gather detailed requirements and translate them into well-defined project scopes and technical specifications. - Meticulously manage project timelines, resource allocations, and risk mitigation plans. - Lead team and stakeholder meetings with clear agendas, strong facilitation, documented decisions, and actionable follow-up. - Organize and lead structured Scrum ceremonies and foster continuous improvement practices across the full delivery team. - Consistently monitor project health and adjust delivery plans to maintain velocity, accountability, and delivery momentum. - Report progress and surface risks proactively to client stakeholders. - Take full responsibility for project outcomes with an extreme ownership mindset. - Identify repeatable PM workflows that can be improved through AI, automation, templates, and scalable processes. Minimum Requirements - Strong executive presence and client-facing communication skills. - 7+ years of experience managing technical projects involving software delivery, application development, platform implementations, or systems integration. - Demonstrated expertise in coordinating software development teams across design, development, and deployment phases. - Strong understanding of software development lifecycles (Agile, Scrum, Waterfall, or hybrid approaches). - Experience with modern development practices including CI/CD, version control, and automated testing. - Demonstrated experience creating and using AI tools and automation to improve project management workflows. - Strong knowledge capture, stakeholder management, and technical project documentation skills. - Experience writing technical user stories and translating business and user needs into actionable development requirements. - Ability to work independently, balance priorities, and lead in high-pressure environments. Preferred Requirements - Experience supporting complex, multi-tiered software architectures and technical integrations. - Background in coordinating technical teams across different time zones and geographies. - Experience designing or using AI-enabled workflows, agentic tools, custom GPTs, Copilot-style assistants, automation platforms, or prompt systems. - Prior experience in client-facing roles with high levels of ambiguity. - Familiarity with cyber security and compliance considerations, and global team coordination. - Experience facilitating engaging group discussions, workshops, training sessions, or community events. - Experience managing sprint planning, backlog refinement, and release planning activities. - Exposure to various technology stacks and frameworks (e.g., React, Node.js, .NET, Java, Python, cloud platforms like AWS or Azure). Hiring Process - 30-minute chat recruiter – A conversation to clarify the role and answer your questions (not an interview). - 60-minute live technical interview – Conducted with a member of our project management team. - 60-minute team interview – To align on expectations and culture fit. - 30–60 minute technical with Hiring Manager – Final step to ensure alignment with client needs.

• You will help streamline post-client-meeting workflows by ensuring action items are captured, assigned, and completed efficiently. • You will improve operational visibility and accountability through strong project coordination and Asana management. • You will reduce leadership administrative workload by taking ownership of recurring billing, scheduling, and operational tasks. • You will support strong client relationships through timely, accurate, and professional communication. • You will contribute directly to operational efficiency by proactively identifying workflow improvements and implementing repeatable systems. • You will help create measurable time savings for leadership by reducing operational bottlenecks and follow-up gaps. • Review client meeting recordings and capture all action items with clear ownership, deadlines, and context. • Organize and manage tasks within Asana to ensure visibility and accountability across the team. • Follow up proactively on deliverables before deadlines slip. • Escalate blockers, ambiguities, or risks with clear recommendations. • Coordinate project workflows across leadership and internal stakeholders. • Manage recurring administrative workflows including scheduling, calendar coordination, email organization, invoicing, and travel support. • Build and document lightweight SOPs for recurring operational processes. • Identify operational inefficiencies and proactively recommend solutions. • Provide occasional light personal support tasks when needed. • Maintain organization across communications, calendars, and internal operations. • Manage recurring billing and client payment tracking workflows. • Reconcile client hours, invoices, and operational records accurately. • Monitor outstanding balances and proactively flag discrepancies. • Maintain repeatable weekly and monthly operational billing processes. • Support leadership reporting related to operational and billing activities. • Draft client-facing emails and responses aligned with leadership tone and communication style. • Coordinate routine client follow-ups and status updates. • Support external communication across Zoom, Teams, Google Meet, and email platforms. • Escalate sensitive or complex client issues appropriately. • Maintain high standards of professionalism and responsiveness. • Support reporting, tracking, and documentation tasks using Microsoft Office tools. • Maintain operational spreadsheets and trackers in Excel. • Build simple reporting systems or tracking tools when needed. • Assist with operational documentation and process organization.

• Lead client engagements end-to-end, from kickoff through delivery and closeout, using agile, scrum, or hybrid methodologies as the engagement requires • Develop detailed project plans including scope, timelines, resources, and budget estimates aligned to SOW deliverables • Manage scope against the SOW: negotiate discrepancies with clients, drive prioritization decisions, and handle change orders cleanly • Drive project schedule and scope while protecting engagement economics and avoiding budget overruns • Own the internal logistics of running an engagement: budget tracking, forecasting, time tracking inputs, invoicing coordination, and resource alignment with delivery leadership • Maintain PM compliance and reporting responsibilities: engagement health updates, weekly status reports, sprint reviews, and risk and issue management • Properly identify and differentiate risks from issues, and know when to escalate within the engagement and within NextLink • Facilitate backlog creation, ensuring tickets have clear definitions, acceptance criteria, and estimates, and manage delivery flow through Jira reports and team rituals • Build and maintain client trust through reliable delivery and consistent communication; facilitate proactive, sometimes tough, client conversations • Deliver against client business outcomes, not just the letter of the SOW, and collaborate with Delivery and Sales to surface expansion opportunities • Observe project teams and provide timely feedback focused on client value • Contribute to the broader NextLink PM practice through process improvements, templates, and cross-functional initiatives

• Lead client engagements end-to-end, from kickoff through delivery and closeout, using agile, scrum, or hybrid methodologies as the engagement requires • Develop detailed project plans including scope, timelines, resources, and budget estimates aligned to SOW deliverables • Manage scope against the SOW: negotiate discrepancies with clients, drive prioritization decisions, and handle change orders cleanly • Drive project schedule and scope while protecting engagement economics and avoiding budget overruns • Own the internal logistics of running an engagement: budget tracking, forecasting, time tracking inputs, invoicing coordination, and resource alignment with delivery leadership • Maintain PM compliance and reporting responsibilities: engagement health updates, weekly status reports, sprint reviews, and risk and issue management • Properly identify and differentiate risks from issues, and know when to escalate within the engagement and within NextLink • Facilitate backlog creation, ensuring tickets have clear definitions, acceptance criteria, and estimates, and manage delivery flow through Jira reports and team rituals • Build and maintain client trust through reliable delivery and consistent communication; facilitate proactive, sometimes tough, client conversations • Deliver against client business outcomes, not just the letter of the SOW, and collaborate with Delivery and Sales to surface expansion opportunities • Observe project teams and provide timely feedback focused on client value • Contribute to the broader NextLink PM practice through process improvements, templates, and cross-functional initiatives