Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role ServiceNow is seeking a driven CRM Architect Director to serve a dual mandate: leading hands-on customer delivery engagements and partnering with our sales organization on pre-sales solutioning and scoping. This role sits at the intersection of delivery excellence and revenue growth, requiring equal fluency in architecting real-world CRM implementations and shaping compelling, credible solutions for prospective customers. Approximately half of your time will be spent in active delivery - guiding customers through complex CRM implementations, ensuring adoption, and driving measurable outcomes. The other half will be spent in pre-sales - working alongside account teams to scope engagements, respond to customer challenges, and develop implementation strategies that win trust and close deals. This is a rare opportunity for an architect who thrives both in the field and in front of prospects. What You Will Do - Lead and architect complex ServiceNow CRM implementations, owning delivery quality and customer outcomes end-to-end - Partner with sales teams on pre-sales pursuits - scoping engagements, developing implementation strategies, and building customer confidence in our approach - Create and present compelling solution designs, project scopes, and delivery roadmaps for prospective customers - Develop SOW content, effort estimates, and risk assessments that reflect realistic delivery expectations - Demonstrate a deep sense of empathy for the customer and genuine passion in helping them succeed - Engage and collaborate with ServiceNow R&D teams on escalated technical issues - Influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors and stakeholders on business process and technical problems - Review customer architecture, design processes, and system integrations to the platform - Configure solution environments to address customer requirements and business issues - Mentor field resources in implementation methodology, configuration, and best practices for CRM applications - Share best practices and known solutions with internal teams, the community, and customers to promote faster time to value - Collaborate with Product Management and Development to enhance ServiceNow products with capabilities that address customer needs - Stay current on competitive analyses and articulate differentiators between ServiceNow and its competitors Qualifications Our ideal candidate: - 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer - ideally in professional services or consulting - 10+ years in the CRM technology industry - Demonstrated pre-sales or solutioning experience - including SOW development, scoping, effort estimation, or pursuit support - Deep domain knowledge in Customer Relationship Management - Ideally ServiceNow CSA and CSM certified - Ability to perform deep architectural advisory work as well as hands-on configuration and coding in ServiceNow - Excellent verbal and written communication skills, including ability to chair sessions, present to executives, and facilitate workshops - Highly data-driven with commitment to driving customer engagement toward business outcome and value realization - Fanatical about customer success and tenacious at driving long-term customer value - Must be able to travel up to 25% annually, when applicable Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Domain Architect (Integrations) Location: Hanover United States Job ID;2026-2276 Category;Information Technology Type;Regular Full-Time Job Description: Overview Job Summary: The Integration Domain Architect (DA) is a member of a delivery team, supporting both new development/product-based efforts, and production support; and is considered the highest-level domain technology expert with a deep understanding of MuleSoft, Microservice design, asynchronous services, cloud computing (AWS, Azure, and GCP), and GitHub. Responsibilities Essential Functions: The DA is responsible for: - The assessment of business requirements; approval of technical requirements; creation of technical specifications and solution design documents. - Initial work item estimates and sizing for business prioritization and planning purposes. - Presenting designs to the Enterprise Architecture team for review after initial design and prior to production implementation. - The quality and integrity of a solution; and is ultimately responsible for its viability in the Production environment. - Establish domain specific standards in adherence to, and in support of Enterprise standards, strategy, and roadmaps. - Guide a solution from concept to delivery - envision and create solutions that meet requirements; model the pieces of an infrastructure and their points of integration; prove the feasibility of a design; and can ultimately be implemented and supported in the Production environment. - Provide hands-on, expert-level technical assistance to developers - Adhere to Enterprise Architecture (EA) standards and may also assist in the creation of EA standards, methodologies, and frameworks. - Collaborates with management to establish protocols and processes for the discipline - Ensure that new technology solutions are designed for optimal access and usefulness; and to leverage existing technologies, as appropriate. - Assist in creating the vision for future state technologies and architecture and participate in setting Enterprise standards and mid/long-term strategy / roadmaps, acting as domain specific subject matter experts. - Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability. - Translate business strategy and requirements into well-architected solutions - Participate and lead research and development efforts (proof of concept, prototypes), as subject matter experts, when introducing new technologies, in conjunction with team and Product Owners - Provide technical expertise to propose level of effort estimates (LOE), work breakdown structures, and technical resource planning for proposed and current work to support the work intake process. - Lead and define solution architecture to support delivering high impact products in a fast-paced environment - Create and maintain logical architecture documentation - Assist managers with developing the service level agreements (SLAs) and deployment of key performance measures. - Participate in various phases of the SDLC to perform QA/architectural review functions, and to ensure adherence to Enterprise Architecture (EA) technology standards and project specific solutions architecture. (i.e., design reviews). - Keep current and informed of domain related technologies and best practices. - Serve as a technical owner and point of contact for domain specific solutions. - Provide coaching and mentoring to team members in the areas of technical skills and competency. Qualifications Minimum Education and/or Experience: - B.S. in Computer Science, Information Systems, or 15+ Years IT related work with Infrastructure Services and Application Services. - 5+ years of experience in event driven architecture - 10+ years of IS / business experience, more specifically programming, engineering and/or systems analysis. Has a broad level of understanding surrounding information systems. - Experience delivering business process / workflow solutions is required. - Certifications -TOGAF, MuleSoft Certified Architect, AWS Certified Solutions Architect or other solution architect certification Skills/Abilities: - Experience analysing and designing business solutions - Expert level of technical knowledge and understanding of architecture, application systems design and integration - Anticipates internal and or external business challenges and/or regulatory issues; recommends process, product or service improvements - Ability to gain buy-in on proposed solutions. - Acts in accordance with objectives and strategic plan; provides strategic or conceptual advice and updates on project milestones and achievement of objectives - Anticipates and solves unique and complex problems with broad impact on the business; uses conceptual thinking to develop solutions - Comfortable with complex heterogeneous systems - Strong written, presentations and verbal communications skills - Ability to evolve solutions from current to future states, corresponding to varying levels of solution maturity. - Experience in an agile environment that includes exposure to the following: - Continuous integration and delivery - DevOps (Experience with automating builds and deployments, release management/code promotion processes) - Configuration management - Source control management - Extreme Programming (XP) practices (unit tests, test driven development, pair programming, code reviews, iterative/frequent, short dev cycles) - Experience with Messaging solutions and Event Driven Design - Strong knowledge in API Management, including security policies, security protocols - Must have very good knowledge of Cloud based environments like AWS, Azure and GCP - Should have in-depth knowledge on integrating with Salesforce - Must have knowledge on implementing MuleSoft CloudHub, MuleSoft Hybrid implementations in various clouds - Demonstrated in-depth knowledge on API Gateway capabilities and implementations - Work experience in Kafka implementation and integration - Knowledge on integrating with ServiceNow, Snowflake, and ERP systems - Hands on knowledge of integrating with cloud-based technologies like APIs, Databases, virtual machines, containers - Should have demonstrated work experience in integrating with Identity and access management solutions to access Cloud technologies - Capable of understanding metrics and monitoring solutions and their artifacts Benefits Overview: Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following: - Medical, dental & vision - Hospital plans - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) - Company paid Short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Transportation benefits - Employee Assistance Program - Tuition Assistance - Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave) Salary Range: - $127,300-$190,900 - The position is bonus eligible Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Office Requirements: - Required in office 3 days a week out of our headquarters in Hanover, MD or offices in Jacksonville, FL Core Competencies: - Building Relationships - Develop People - Lead Change - Inspire Others - Think Critically - Communicate Clearly - Create Accountability "Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors." The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability.

• Report directly to the Director, IP Architecture • Develop and implement network architecture strategies • Own network design standards and reference architectures • Validate resiliency requirements for network layers • Maintain an archive of standards documentation • Serve as the primary architectural authority for IP engineering • Engage directly with platform and technology partners • Provide technical design authority for sales and systems engineering

• Support engineering design authority for Speedcast’s IP-based network platforms • Develop domain-specific standards, reference designs, and implementation patterns • Validate implementations against standards and support documentation • Bridge the gap between architectural intent and engineering execution • Conduct proof-of-concept testing and lab validation for technologies • Serve as a primary technical reference for internal teams and partners