Role Description As Director of Survey Research, you'll own Tavern's public opinion research function end-to-end: - Setting the methodological standard - Leading the team - Advising on strategy - Serving as the credible public face of our research work You will work closely with the CEO and be the go-to voice when a client needs a deep briefing or a reporter needs a credible source. We value in-person work and expect employees based in Chicago to work regularly from our South Loop office. We also welcome remote candidates, ideally based in Washington, DC. If you have strong team members you'd like to bring along, we'd love to talk to them too. Responsibilities - Research & Quality Leadership - Own Tavern’s polling, opinion research, and strategic insights functions - Design and oversee large-scale survey research, message testing, audience segmentation, and longitudinal tracking studies - Establish and enforce methodological standards for rigor, reliability, and statistical validity across the organization - Serve as the final quality control layer for all research deliverables - Develop and champion AI-assisted methodologies for sentiment analysis, behavioral forecasting, and opinion modeling - Translate complex datasets into clear, actionable strategic recommendations for leadership and clients - Strategic Advisory - Serve as a senior thought partner to the CEO and leadership team on public perception, communications strategy, and stakeholder sentiment - Identify emerging trends, narrative shifts, and risks before they surface publicly - Advise clients on policy, messaging, and the political landscape in real time - Inform Tavern's product roadmap through research-backed insight - Team & Organizational Leadership - Build, manage, and mentor a high-performing research team - Establish research operations, vendor relationships, and governance processes - Drive cross-functional collaboration across product, communications, and client teams - Handle in-depth polling briefings with clients and campaigns when needed - External Engagement & Communications - Serve as Tavern's primary public voice on polling, methodology, and political opinion research - Brief media, engage with campaigns, academic institutions, and think tanks with fluency and credibility - Know what a reporter will find interesting and how to deliver it well Qualifications - 10+ years of experience in political polling or public opinion research - Deep expertise in survey methodology, statistical inference, sampling, and experimental design - Track record in Democratic campaigns and advocacy at a senior level (presidential, Senate, or gubernatorial experience a plus) - Demonstrated success managing and developing research teams - Excellent communicator with strong media instincts - Familiarity with AI-assisted research tools, or genuine curiosity about building new methodologies - Bonus: You have a trusted team member who’s ready to join alongside you Benefits - Premium health insurance - Unlimited PTO - Office closed for all federal holidays - 401k match - Equity

• Own the development, maintenance, and execution of forward-looking drug spend forecasting models. • Quantify the impact of macro-market shifts in collaboration with Pricing team. • Partner with the Clinical Strategy team to translate upcoming pharmacy market events into quantitative financial models. • Evaluate customer level trends, to identify key drivers and inform future expectations at the overall spend levels. • Translate highly complex actuarial and analytical findings into clear, compelling narratives for executive leadership, consultants, and sophisticated employer groups. • Direct the creation of external trend reports showcasing the Smith’s market expectations and cost-containment efficacy. • Work with the Data Analytics team to build out model(s) for deeply understanding drug spend forecasts, and build reports to maximally automate the process of spend forecasting given customer specific trends. • Actively participate in customer level assessment for ongoing retention activity • Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value. • Engage pharmacy consultants and brokers to educate the market about SmithRx’s market trend expectations and how Smith manages to optimize client outcomes against trend. • Various other ad hoc strategic projects aimed supporting SmithRx growth initiatives

• Serve as the primary business contact and relationship lead for assigned strategic customer engagements. • Establish and maintain strong working relationships with customer stakeholders, including executive sponsors, operational leaders, and cross-functional partners. • Support and facilitate customer governance forums, including executive business reviews, operational governance meetings, escalation calls, and Steering Committee sessions. • Ensure alignment between customer expectations, contractual commitments, and internal operating teams. • Drive proactive communication regarding service delivery status, risks, decisions, timelines, and dependencies. • Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, milestones, service levels, and key contractual dates. • Monitor and manage commercial matters including change requests, service impacts, scope clarification, financial implications, and contract compliance. • Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns. • Facilitate timely escalation and cross-functional decision-making when customer delivery, timelines, scope, cost, or customer satisfaction are impacted. • Maintain clear and organized documentation related to customer governance, decisions, approvals, risks, actions, changes, and contractual commitments.

• Serve as the primary business contact and relationship lead for assigned strategic customer engagements. • Establish and maintain strong working relationships with customer stakeholders, including executive sponsors, operational leaders, and cross-functional partners. • Support and facilitate customer governance forums, including executive business reviews, operational governance meetings, escalation calls, and Steering Committee sessions. • Ensure alignment between customer expectations, contractual commitments, and internal operating teams. • Drive proactive communication regarding service delivery status, risks, decisions, timelines, and dependencies. • Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, milestones, service levels, and key contractual dates. • Coordinate contract modifications, scope adjustments, approvals, and related documentation with internal stakeholders and customer counterparts. • Monitor and manage commercial matters including change requests, service impacts, scope clarification, financial implications, and contract compliance. • Partner with Legal, Finance, Customer Success, and operational teams to ensure contractual and commercial alignment. • Maintain accurate documentation of customer commitments, approvals, obligations, and operational dependencies. • Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns. • Facilitate timely escalation and cross-functional decision-making when customer delivery, timelines, scope, cost, or customer satisfaction are impacted. • Ensure operational and contractual risks are surfaced early and managed proactively. • Coordinate mitigation plans and ensure accountability for follow-through across internal and external stakeholders. • Partner with Customer Success, Professional Services, Support, Product, Finance, Legal, and executive teams to ensure alignment on customer responsibilities and delivery expectations. • Coordinate operational handoffs, ownership clarity, communication paths, and governance structures across teams. • Help maintain alignment between the agreed operating model and actual execution. • Ensure customer-facing teams understand commitments, service expectations, escalation paths, and contractual responsibilities. • Maintain clear and organized documentation related to customer governance, decisions, approvals, risks, actions, changes, and contractual commitments. • Track and manage key action items, dependencies, milestones, and follow-ups across multiple stakeholder groups. • Support operational consistency and governance discipline across strategic customer engagements. • Prepare executive-level summaries, governance materials, and customer communications as needed.