• Serve as the primary business contact and relationship lead for assigned strategic customer engagements. • Establish and maintain strong working relationships with customer stakeholders, including executive sponsors, operational leaders, and cross-functional partners. • Support and facilitate customer governance forums, including executive business reviews, operational governance meetings, escalation calls, and Steering Committee sessions. • Ensure alignment between customer expectations, contractual commitments, and internal operating teams. • Drive proactive communication regarding service delivery status, risks, decisions, timelines, and dependencies. • Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, milestones, service levels, and key contractual dates. • Monitor and manage commercial matters including change requests, service impacts, scope clarification, financial implications, and contract compliance. • Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns. • Facilitate timely escalation and cross-functional decision-making when customer delivery, timelines, scope, cost, or customer satisfaction are impacted. • Maintain clear and organized documentation related to customer governance, decisions, approvals, risks, actions, changes, and contractual commitments.

• Serve as the primary business contact and relationship lead for assigned strategic customer engagements. • Establish and maintain strong working relationships with customer stakeholders, including executive sponsors, operational leaders, and cross-functional partners. • Support and facilitate customer governance forums, including executive business reviews, operational governance meetings, escalation calls, and Steering Committee sessions. • Ensure alignment between customer expectations, contractual commitments, and internal operating teams. • Drive proactive communication regarding service delivery status, risks, decisions, timelines, and dependencies. • Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, milestones, service levels, and key contractual dates. • Coordinate contract modifications, scope adjustments, approvals, and related documentation with internal stakeholders and customer counterparts. • Monitor and manage commercial matters including change requests, service impacts, scope clarification, financial implications, and contract compliance. • Partner with Legal, Finance, Customer Success, and operational teams to ensure contractual and commercial alignment. • Maintain accurate documentation of customer commitments, approvals, obligations, and operational dependencies. • Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns. • Facilitate timely escalation and cross-functional decision-making when customer delivery, timelines, scope, cost, or customer satisfaction are impacted. • Ensure operational and contractual risks are surfaced early and managed proactively. • Coordinate mitigation plans and ensure accountability for follow-through across internal and external stakeholders. • Partner with Customer Success, Professional Services, Support, Product, Finance, Legal, and executive teams to ensure alignment on customer responsibilities and delivery expectations. • Coordinate operational handoffs, ownership clarity, communication paths, and governance structures across teams. • Help maintain alignment between the agreed operating model and actual execution. • Ensure customer-facing teams understand commitments, service expectations, escalation paths, and contractual responsibilities. • Maintain clear and organized documentation related to customer governance, decisions, approvals, risks, actions, changes, and contractual commitments. • Track and manage key action items, dependencies, milestones, and follow-ups across multiple stakeholder groups. • Support operational consistency and governance discipline across strategic customer engagements. • Prepare executive-level summaries, governance materials, and customer communications as needed.

• Serve as a strategic thought partner to C-suite executives on data initiatives, understanding client personas (CFO, CIO, CHRO, CAO) and advising on harnessing data to support strategic goals • Advise clients on establishing a technology and data strategy program that democratizes data, leverages modern cloud platforms, promotes data management, uncovers critical control needs, monitors data quality, and more • Enhance clients’ technology stack and serve as Solution Architect to implement, collect, store, transform, process, and analyze data in a single source of truth consistently, efficiently, and without siloes • Architect and design scalable, secure, and high-performance data solutions across multiple cloud platforms • Lead end-to-end data solution implementation, including ingestion, storage, transformation, and visualization using tools like Snowflake, Databricks, Amazon Redshift, Google BigQuery, Azure Synapse Analytics, Fivetran, Talend, PowerBI, Tableau, and Sigma Computing • Collaborate with business stakeholders, data engineers, and developers to define technical requirements and best practices • Develop and enforce data governance, security, and compliance standards across data platforms • Optimize data pipelines and ETL processes for performance, scalability, and cost efficiency • Evaluate emerging technologies and recommend solutions to improve data infrastructure and analytics capabilities • Provide technical guidance and mentorship to data engineers and other team members • Ensure seamless integration of data platforms within the enterprise architecture • Support clients with the design and implementation of forecasting and predictive analytics models • Interview clients to identify root causes of challenges; define and document business requirements • Conduct current state / future state gap analysis for business and data processes • Create executive level communications and presentations • Mentor team members by coaching colleagues, providing regular ongoing feedback and annual performance reviews, and helping project teams resolve complex issues • Support business development by building relationships with key internal and external stakeholder • Contribute to go-to-market strategy and practice-specific programs

• Ensure that advocacy programming is delivering against individual brand and overall BUSA business needs via the briefing and recapping processes. • Create and manage an overall advocacy programming calendar to ensure BUSA brands are not competing against each other. • Support both Advocacy Managers and BUSA brand teams on Nat’l BA strategy. • Spearhead efforts for Nat’l BA annual meetings.