Title: Remote Outreach Specialist Location: US - Remote Job Description: Role overview As an Outreach Specialist, you will play a critical role in driving member engagement and enrollment in the 2nd.MD Program with Transcarent. This is an outbound focused role for someone who is energized by influencing decisions through meaningful conversations. You will proactively connect with eligible members, clearly articulate the value of Transcarent’s 2nd MD Service, overcome hesitation, and motivate action. Success in this role requires strong persuasive communication, resilience, and the ability to consistently perform against defined engagement and enrollment goals while maintaining a positive, professional member experience. This role is ideal for someone with inside sales experience who enjoys dialing, objection handling, and converting interest into action. A Day in the Life - Outbound, cold calling (100+ calls per day) to engage eligible members - Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services - Use consultative selling techniques to understand member needs, address concerns, and overcome objections - Collect relevant health and background information and route members efficiently to the appropriate clinical resources - Build rapport quickly and establish trust to influence member decision-making - Manage follow-up activities to re-engage members and close enrollment opportunities - Accurately document conversations, outcomes, and next steps in internal systems - Maintain an organized pipeline of outreach and follow-up activities - Collaborate with an integrated care team to support timely care coordination - Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics What We’re Looking For - 2+ years of sales experience required - Proven success in high-volume outbound calling - Available to work the following schedule: Monday – Thursday, 9:00 AM – 6:00 PM CST (7a - 4p PST / 8a - 5p MST / 10a - 7p EST) and Friday, 8:00am - 5:00pm CST - Start Date: June 8th - Experience with cold calling and proactive outreach - Comfort working toward individual performance targets - Strong persuasive and consultative communication skills Job Type: Remote, Full-Time Base Rate: $20.50/hour + uncapped monthly sales incentive bonus Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. At Transcarent, our values guide everything we do: - People First: We prioritize our Members, clients, and each other in every decision - Care: Every decision starts with improving health and care for our Members - Resilience: We push boundaries and take the uncharted path to change an industry - Results: We take ownership, solve with speed, and deliver for our people and each other - Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: - Competitive medical, dental, and vision coverage - Competitive 401(k) Plan with a generous company match - Flexible Time Off/Paid Time Off, 13 paid holidays - Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance - Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

• Manage inbound calls and make outbound calls related to setting up orders, working with medical providers, patients, and other pharmacy staff to ensure patients receive their medication in a timely manner • Input patient data and prescription information into pharmacy information management system • Assist the Pharmacist in filling prescription orders, as permitted by the State Boards of Pharmacy • As permitted by applicable state laws, take verbal prescription orders from licensed prescribers and transfer prescriptions between dispensing pharmacies • Review patient insurance coverage status and adjudicate claims for patient orders • Enter prescriptions in pharmacy system • Maintain knowledge of and abide by applicable pharmacy laws and regulations • Communicate with all customers (patients, clinics, caregivers, physicians) in a pleasant and professional manner

• Complete Clinical Reviews and provide a determination of Medicare-Medicaid Coverage Determination/Redetermination • Responsible for support and input to clinical programs • Continually monitor the quality and efficiency of the Prior Authorization process • Provide input to clinical content of new programs • Complete all annual NCQA, Aetna required and Quarterly IRR training requirements • Responsible for supporting / providing clinical expertise related to formulary decisions • Assist Member Services and other internal customers in responding to pharmacy-related inquiries • Maintain open lines of communication with other functional areas/departments • Stay current with clinical literature and guidelines

• Consult with pharmacists to develop and implement clinical pharmacy programs that will reduce costs while maintaining or improving quality of care to patients. • Analyze pharmaceutical purchases and conduct key prescriber interviews with the health care organizations clinical pharmacy team to validate and estimate identified opportunities for improved formulary management. • Maximize market share and product standardization, resulting in best pricing. • Therapeutic interchange programs. • Automatic therapeutic interchanges. • IV to oral conversion opportunities. • Work with clinical leaders to discuss and facilitate changes in formulary management. • Maintain and support standardized documents, tools, and calculators to support consulting offerings. • Assist team in evaluating and positioning requests for new and significant formulary additions; develop draft protocols, clinical tools and order sets as identified. • Facilitate innovation in offerings through networking with key clinical pharmacy opinion leaders, novel information gathering and review of the literature. • Conduct practical assessments of pharmacy and medication management programs in member health systems, infusion centers, ambulatory surgery centers and associated provider offices and clinics. • Provide information and solutions utilizing evidenced based literature, regulatory standards, data analysis, and leading practices from other Vizient member health systems. • Utilize industry leading practices, pharmaceutical care standards and benchmark comparisons to develop strategic operating plans that will position the pharmacy program for optimal value, efficiency, and service excellence. • Develop project work plans and provide hands on implementation support to achieve high priority objectives. • Meet or exceed contractual value targets for all assigned projects. • Achieve excellent member satisfaction scores at the completion of an engagement. • Create and deliver influential communications with clarity and confidence to health system senior executives. • Support Vizient consulting practice activities, including development, launch and implementation of new or improved services and products.