• Serve as the central coordinator for complex enterprise opportunities from pricing through contract execution and customer handoff • Partner closely with Sales, Legal, Finance, and Customer Success to improve operational efficiency and execution quality across the customer lifecycle • Structure and review commercial terms for pricing integrity, scalability, and operational feasibility • Own and evolve key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness • Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions • Support operational initiatives tied to customer onboarding, renewals, partner workflows, and cross-functional execution • Design and implement AI-first workflows and systems that reduce manual effort and compress cycle times • Build and deploy agentic solutions (AI agents, copilots, orchestration layers) to support operational decision-making and workflow execution • Use AI to augment business processes including pricing analysis, workflow routing, contract generation, knowledge retrieval, and operational monitoring • Continuously evolve processes toward adaptive, self-improving systems rather than static workflows • Partner cross-functionally to integrate automation into core business operations • Act as a force multiplier by increasing organizational leverage without linear process overhead • Support high-impact operational and strategic initiatives across the business as company needs evolve • Help drive cross-functional initiatives related to: • Pricing and monetization strategy • Customer contracting and commercial operations • Operational readiness for new products or workflows • Partner and vendor operational processes • Customer onboarding and lifecycle optimization • Internal knowledge management and workflow standardization • KPI definition and operational reporting • AI enablement across business functions • Help leadership identify opportunities to simplify operations, improve scalability, and increase organizational effectiveness • Contribute to special projects that sit at the intersection of strategy, operations, and execution

Title: Business Systems Analyst Location: United States Department: Business/Functional Analyst Job Description: Location: Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust Travel: 0–10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. Program Overview The Business Systems Analyst will support enterprise analytics and modernization initiatives focused on improving operational efficiency, business intelligence, and organizational decision-making. This role works closely with stakeholders to evaluate processes, identify technology gaps, and implement analytics-driven solutions that support mission and business objectives. Position Overview RIVA Solutions is seeking a Business Systems Analyst with expertise in business analysis, analytics, and systems improvement. This role provides support across process analysis, strategic planning, analytics solution development, and technical implementation efforts. The ideal candidate will possess strong analytical and communication skills with the ability to translate business process needs into effective technical requirements and actionable solutions. Core Responsibilities - Provide expertise in business process and system analysis, design, improvement, and implementation efforts, translating business process needs into technical requirements. - Support organizational and strategic planning across a variety of technical and functional environments. - Provide expertise in areas including Configuration Management, Strategic Planning, Business Analysis, and Technical Analysis. - Assist in applying industry best practices to support customer analytics and reporting initiatives. - Use knowledge bases and conceptual business models to identify relevant issues and considerations in selecting analytics solutions. - Assess the operational and functional baseline of organizations and organizational components. - Help define the direction and strategy for engagements while ensuring organizational needs are effectively addressed. - Identify information technology inadequacies and deficiencies that impact organizational goals and functional performance. - Support the development of functional area strategies for enhanced analytics solutions, data management, and reporting capabilities. Minimum Qualifications - Minimum 5+ years of experience in an analytics-related field. - Strong experience in business process analysis, systems analysis, and requirements gathering. - Experience supporting analytics solutions, reporting, and data management initiatives. - Ability to translate business requirements into technical requirements and actionable solutions. - Knowledge of strategic planning, configuration management, and technical analysis practices. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and stakeholder management skills. - Ability to work independently and collaboratively in cross-functional environments. - Bachelor’s degree in Computer Science, Information Systems, Data Analytics, Data Science, Engineering, or a related field. Preferred Qualifications - Experience supporting Federal government programs or contracts. - Familiarity with enterprise analytics platforms and business intelligence tools. - Experience working in Agile or hybrid project management environments. Salary $130,000 - $145,000 RIVA Benefits - Paid Time Off / Sick Leave - Health, Dental, and Vision Coverage - Life Insurance - 401(k) Retirement Plan with Company Match - HSA/FSA Spending Accounts - Long- and Short-Term Disability - Pet Insurance - Wellness Program Initiatives - RIVA Flex (Flexible Hours and Hybrid Support, where applicable) - Additional Workplace Benefits Equal Opportunity Statement RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email [email protected]. Only messages left for this purpose will be returned.

• Serve as the central coordinator for complex enterprise opportunities from pricing through contract execution and customer handoff • Partner closely with Sales, Legal, Finance, and Customer Success to improve operational efficiency and execution quality across the customer lifecycle • Structure and review commercial terms for pricing integrity, scalability, and operational feasibility • Own and evolve key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness • Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions • Support operational initiatives tied to customer onboarding, renewals, partner workflows, and cross-functional execution • Design and implement AI-first workflows and systems that reduce manual effort and compress cycle times • Build and deploy agentic solutions (AI agents, copilots, orchestration layers) to support operational decision-making and workflow execution • Use AI to augment business processes including pricing analysis, workflow routing, contract generation, knowledge retrieval, and operational monitoring • Continuously evolve processes toward adaptive, self-improving systems rather than static workflows • Partner cross-functionally to integrate automation into core business operations • Act as a force multiplier by increasing organizational leverage without linear process overhead • Support high-impact operational and strategic initiatives across the business as company needs evolve • Help drive cross-functional initiatives related to: • Pricing and monetization strategy • Customer contracting and commercial operations • Operational readiness for new products or workflows • Partner and vendor operational processes • Customer onboarding and lifecycle optimization • Internal knowledge management and workflow standardization • KPI definition and operational reporting • AI enablement across business functions • Help leadership identify opportunities to simplify operations, improve scalability, and increase organizational effectiveness • Contribute to special projects that sit at the intersection of strategy, operations, and execution

• Serve as the Product Owner and systems owner for critical enterprise and manufacturing platforms. • Lead business requirements gathering efforts for new systems implementations, integrations, and workflow redesign initiatives. • Partner cross-functionally with Manufacturing, Finance, Operations, Engineering, IT, and external vendors to align systems strategy with business needs. • Support and improve integrations across ERP, CRM, finance, manufacturing, inventory, and operational systems. • Support business workflows related to Accounts Payable, Accounts Receivable, Payroll, and operational data management. • Help model and optimize future-state business workflows and enterprise systems interoperability. • Translate operational and business requirements into actionable delivery plans and technical solutions. • Support enterprise systems modernization, Console redesign, and continuous process improvement initiatives.