• Serve as the central coordinator for complex enterprise opportunities from pricing through contract execution and customer handoff • Partner closely with Sales, Legal, Finance, and Customer Success to improve operational efficiency and execution quality across the customer lifecycle • Structure and review commercial terms for pricing integrity, scalability, and operational feasibility • Own and evolve key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness • Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions • Support operational initiatives tied to customer onboarding, renewals, partner workflows, and cross-functional execution • Design and implement AI-first workflows and systems that reduce manual effort and compress cycle times • Build and deploy agentic solutions (AI agents, copilots, orchestration layers) to support operational decision-making and workflow execution • Use AI to augment business processes including pricing analysis, workflow routing, contract generation, knowledge retrieval, and operational monitoring • Continuously evolve processes toward adaptive, self-improving systems rather than static workflows • Partner cross-functionally to integrate automation into core business operations • Act as a force multiplier by increasing organizational leverage without linear process overhead • Support high-impact operational and strategic initiatives across the business as company needs evolve • Help drive cross-functional initiatives related to: • Pricing and monetization strategy • Customer contracting and commercial operations • Operational readiness for new products or workflows • Partner and vendor operational processes • Customer onboarding and lifecycle optimization • Internal knowledge management and workflow standardization • KPI definition and operational reporting • AI enablement across business functions • Help leadership identify opportunities to simplify operations, improve scalability, and increase organizational effectiveness • Contribute to special projects that sit at the intersection of strategy, operations, and execution

• Serve as the Product Owner and systems owner for critical enterprise and manufacturing platforms. • Lead business requirements gathering efforts for new systems implementations, integrations, and workflow redesign initiatives. • Partner cross-functionally with Manufacturing, Finance, Operations, Engineering, IT, and external vendors to align systems strategy with business needs. • Support and improve integrations across ERP, CRM, finance, manufacturing, inventory, and operational systems. • Support business workflows related to Accounts Payable, Accounts Receivable, Payroll, and operational data management. • Help model and optimize future-state business workflows and enterprise systems interoperability. • Translate operational and business requirements into actionable delivery plans and technical solutions. • Support enterprise systems modernization, Console redesign, and continuous process improvement initiatives.

Title: Business Operations Specialist Location: McLean, VA Full Time Mid Level Job Description: GCyber is seeking a detail-oriented and dependable Business Operations Specialist. This role is responsible for executing a wide range of administrative business functions including office management, bookkeeping, employee relations, contract administration, and internal compliance coordination. The ideal candidate is organized, proactive, comfortable managing multiple priorities, and able to handle sensitive information with professionalism and discretion. Primary Responsibilities - Perform day-to-day accounting and bookkeeping activities, including accounts payable, accounts receivable, reconciliations, journal entries, and expense processing - Track and manage employee authorizations, contract setup, funding actions, and contract modifications - Process payroll and administer employee benefits using Rippling HRIS - Coordinate employee onboarding, transfers, transitions, and offboarding activities, including personnel records, I-9s, E-Verify, and HR compliance reporting - Serve as a primary point of contact for employee questions related to payroll, benefits, HR policies, and administrative processes - Support employee engagement initiatives, including company events, recognition programs, surveys, and corporate awards activities - Support internal compliance activities and annual assessments to maintain corporate certifications (e.g., ISO, CMMI) - Coordinate office operations, facility-related activities including office supply inventory, employee swag, and event logistics Work Location - Hybrid 2-3 days onsite Minimum Requirements and Experience - 3+ years of experience in accounting / bookkeeping and office administration or similar business operations role - Experience using QuickBooks or similar accounting software to perform account reconciliations, journal entries, and routine bookkeeping activities - Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously - Strong attention to detail and ability to maintain accurate financial and administrative records - Strong written and verbal communication skills - Ability to handle sensitive employee, financial, and company information with discretion and professionalism - Ability to work independently and follow established processes and procedures Additional Preferred Experience - Active DoD Secret clearance (or higher) - Prior experience at a small business government contractor - Prior FSO/AFSO experience - Experience with compliance frameworks including ISO 9001 or CMMI Our Benefits GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include: - 26 Days of Paid Leave + Annual PTO Increase - An extra day of paid leave for every year of employment with GCyber - Paid Parental Leave - Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave - 401(k) Matching - 100% Company-funded Disability Insurance - 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members - Training and Professional Development Plans - Commuter Benefits Plan - Parking and Transportation Allowance Equal Opportunity Employer GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

Role Description L’équipe de soutien aux ventes commerciales, de TELUS Solutions partenaires assure le lien stratégique entre les ventes, les opérations et nos clients, en alliant une supervision analytique approfondie à une gestion de la relation de haut niveau. En tant que Spécialiste des Opérations Commerciales, vous jouerez un rôle déterminant dans la réussite des clients des services en gros tout en optimisant nos opérations internes, afin de garantir que chaque partenariat apporte une valeur ajoutée exceptionnelle. - Établir les critères de réussite pour les nouveaux contrats et les transactions importantes, en veillant à ce que les contrats client grossiste soient créés, signés et enregistrés avec précision dans les systèmes de TELUS. - Soutenir l’équipe des ventes de TELUS Solutions Partenaires dans ses initiatives de croissance du chiffre d’affaires et d’acquisition au sein des comptes assignés, en assurant la liaison stratégique entre les ventes, les opérations et les clients. - Cerner et mettre en œuvre des améliorations de processus et des occasions d’automatisation afin d’accroître l’efficacité et le rendement opérationnels, en mettant l’accent sur l’automatisation des flux de travail manuels et des processus existants. - Gérer le cycle de vie des contrats, notamment en produisant des rapports de renouvellement, en effectuant des examens des contrats 90 jours avant leur échéance et en supervisant la mise en œuvre des modifications tarifaires négociées. - Interpréter les contrats des clients afin de bien cerner les prestations attendues, de régler les litiges en matière de facturation et d’agir à titre de défenseur interne des clients aux prises avec des problèmes de service. Qualifications - Baccalauréat en commerce, en économie, en finances ou dans un domaine connexe - De un à deux ans d’expérience dans des rôles de soutien aux ventes, de réussite client ou d’analyse commerciale - Maîtrise du français et de l’anglais (à l’oral et à l’écrit) - Maîtrise de Salesforce et aisance à apprendre des outils d’informatique décisionnelle comme Tableau - Solides compétences analytiques et capacité à gérer plusieurs priorités dans un environnement dynamique - Expérience dans la gestion des contrats clients ou des systèmes de facturation - Compétences éprouvées en communication orale et écrite - Intérêt marqué pour la technologie et attitude proactive en matière d’automatisation des processus et d’amélioration continue Requirements - Expérience dans le domaine des produits et services de télécommunications ou des modèles d’affaires de vente en gros - Connaissance des méthodes d’amélioration des processus ou des cadres d’amélioration continue - Expérience en analyse financière ou en prévision des produits d’exploitation - Ouverture d’esprit quant à l’adoption et à l’utilisation d’outils d’intelligence artificielle pour accroître la productivité et stimuler l’innovation des processus Benefits - Si vous avez à cœur de soutenir notre équipe de vente tout en transformant notre façon de travailler grâce à l'automatisation intelligente et à l'innovation, nous voulons vous connaître! - Postulez dès maintenant pour rejoindre l'équipe TELUS Partenaires Solutions et aidez-nous à bâtir l'avenir des partenariats en gros, un processus optimisé à la fois.