Founded in 1966, Mastercard is a worldwide transaction, payment-processing, and consulting company best known for its line of personal and business credit cards. As an employer, Ma
Staffing Manager EMEA - Analyst/Senior Analyst
Location
Greece
Posted
18 days ago
Salary
0
Seniority
Mid Level
Job Description
Staffing Manager EMEA - Analyst/Senior Analyst
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Staffing Manager EMEA - Analyst/Senior Analyst The Services organization is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights from within and beyond its network. Within the Services organization, the Advisors & Client Services (A&CS) function is responsible for delivering our products and solutions to clients. A&CS combines professional problem-solving skills with deep segment and functional expertise to address client challenges and opportunities - enhancing Mastercard's strategic performance and reinforcing its global thought-leadership position. The Staffing Manager ensures Advisors & Client Services has the right people on the right engagements at the right time. This role spans the full staffing lifecycle - from consolidating and prioritizing demand, to optimizing capacity and availability across markets, to managing bench visibility and driving operational excellence through disciplined processes, tools, and reporting. Working closely with Cluster Leads, PEMs, PMs, People Managers, and Staffing colleagues across the EMEA and Global staffing region, the Staffing Manager partners with leadership to align staffing decisions with business priorities and employee development goals. With a strong understanding of our business and a commitment to keeping people at the center of all decisions, this role enables effective execution of strategy, maximizes client outcomes, optimizes team utilization, and fosters an exceptional employee experience. Key Responsibilities: Demand Management & Resource Allocation• Consolidate, prioritize, and allocate resources across tracks and markets, ensuring balanced team structures and alignment with engagement requirements.• Own the triage and escalation process when competing demand arises across practice areas or markets, facilitating structured decision-making with senior stakeholders.• Manage smooth transitions as team members roll on and off engagements, ensuring continuity of delivery and minimal disruption to both clients and staff. Capacity & Bench Management• Maintain accurate, real-time data on skills, levels, and availability across the EMEA cluster to enable proactive resource planning.• Proactively manage bench visibility, minimizing unplanned availability gaps and ensuring individuals on the bench are assigned to productive activity (training, internal projects, pipeline support).• Own short-term (weekly) and medium-term (pipeline/90-day) demand forecasting to support leadership planning and financial targets. Operational Excellence & Reporting• Execute staffing processes using internal tools (Salesforce/PSA, Tableau, Confluence) throughout the full engagement lifecycle.• Own and run the staffing rhythm: weekly staffing calls, monthly capacity reviews, and relevant governance forums - ensuring a consistent, high-quality operating cadence.• Provide timely insights and reporting on utilization, capacity, and staffing KPIs to support leadership decision-making.• Continuously improve staffing processes, remove bottlenecks, and contribute to tool upgrades or system enhancements where applicable. Stakeholder Collaboration• Collaborate with staffing peers globally to ensure consistency, efficiency, and knowledge-sharing across weekly staffing cycles.• Navigate EMEA-specific complexity, including time zone differences, regional public holidays, and any market-specific constraints that affect staffing decisions.• Communicate clearly and confidently with senior leaders, balancing pragmatism with firmness in prioritization conversations. People & Development• Align staffing decisions with individual career growth trajectories, learning opportunities, and capability-building goals.• Participate in strategic initiatives and cross-functional workstreams aimed at enhancing staffing processes, tools, and overall organizational effectiveness. Skills & Experience: Essential • 3-6 years of experience in professional services or consulting resource management, workforce planning, or related operations.• Proven ability to manage and influence senior stakeholders; strong communication, negotiation, and conflict resolution skills.• Strong data and metrics orientation: utilization analysis, demand forecasting, KPI tracking and reporting.• Experience owning or facilitating staffing governance forums (weekly standups, capacity reviews, escalation calls).• Demonstrated ability to operate effectively in fast-paced, iterative environments with evolving priorities.• Exposure to cross-regional staffing in a global consulting context; understanding of professional services economics (utilization, leverage, bench cost).• Strong business acumen with the ability to balance pragmatism and firmness in prioritization decisions. Preferred • Experience with staffing tools and systems, ideally including Salesforce, PSA, Tableau, and Confluence.• Familiarity with EMEA market dynamics, including regional holiday calendars, time zone management, and local workforce considerations.• Experience contributing to systems implementation, tool improvements, or PSA configuration projects. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
Role Description The VHA HEFP Special Engineering Program (SEP) manages nationally prioritized, high-impact capital initiatives, including the Electronic Health Record Modernization, Facility Recapitalization, and Targeted Infrastructure programs. SEP establishes national priorities to ensure consistent, enterprise-wide alignment and execution. Gritter Francona is looking for a Schedule Analyst to support this potential project. Qualifications - Experience managing Information Technology Infrastructure and/or Physical Infrastructure related projects. - Well-versed in life cycle and project management methodologies. - Experience tracking and reporting capital project scope, schedule, cost parameters. - Experience identifying, tracking, mitigating, and reporting of risks and issues. - Experience with Microsoft Office, Microsoft Project, and Microsoft Project Web App and other scheduling software. - Bachelor of Science degree in project management, engineering, IT, construction management, or related field. - At least 5 years of experience managing schedules for projects/programs. - Project Management Professional (PMP) highly preferred. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development
• Independently administer compensation programs and policies, including base pay, incentive, and equity, with a focus on operational excellence and continuous improvement • Conduct market pricing and benchmarking analyses using internal and external data sources; provide strategic recommendations to ensure competitiveness and equity • Support the preparation and execution of the annual compensation planning cycle (merit, bonus, equity) • Develop and present compensation reports, dashboards, and insights to support People Business Partners, Talent Acquisition, and business leaders in making informed decisions • Provide compensation guidance to business partners on job offers, promotions, internal movements, and pay program design • Maintain and refine job architecture frameworks, ensuring alignment of job levels, titling, and market benchmarks across functions and geographies • Participate in and help interpret compensation surveys; identify trends and recommend process or policy enhancements to strengthen compensation practices • Collaborate with internal and external contacts to resolve complex compensation issues that may require explanation, interpretation, or negotiation
Role Description SAIC is hiring an IT Service Desk Analyst to support our Multi-Client Service Desk. Remote role can be worked anywhere within the United States. This role may not be immediately available. We are the point of contact for Information Technology and related customer support for SAIC employees, contractors, partner and resource teams, ensuring support of users at every skill level and background. We are dedicated to enhancing customer productivity by providing superior technical, customer-focused high-value support service. We foster teamwork and provide continuous improvement in everything we do. We support our clients in many ways such as telephone calls, chat, and email requests. Responsibilities - Provide front line technical support to local and remote users via calls, chat, and email support. - Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues. - Support commercial and customer specific applications and software. - Support operating system and internet browser issues. - Support desktops, laptops, mobile devices, printers, scanners, and other hardware. - Support wired and wireless network connections. - Support network infrastructure issues affecting end users. - Assist with password resets and account unlocks. - Assist with set up, installation, and configuration of hardware and software. - Diagnose, isolate, and resolve issues with network connectivity. - Handle majority of requests without additional assistance, following established procedures and using available knowledge base and support tools provided to follow issues through to a proper resolution. - Assist with creating and updating documentation, written instructions, and knowledge base articles. - Utilize ITSM incident tracking systems to create, work, and resolve tickets. - Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes. - Effectively determine when to escalate issues to specialist teams. - Provide excellent customer service to the end user. - Communicate with supervisors, peers, and end users to effectively solve issues. - Follow all company and department policies and procedures. - Additional responsibilities may vary depending on the contract and position. Qualifications - Great work ethic. - Enthusiasm for technology. - Constantly learning new things. - Wonderful people skills. - Ability to work with professionals that have varying levels of technical expertise. - Flexibility in scheduling and availability. Company Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .
QSMS Analyst
CapcoCapco, a Wipro company, is a management & technology consultancy dedicated to the financial services & energy industries
• Preparation, review and critical analysis of QSMS management standards; • Analysis and validation of legal compliance and hazards/risks in the Unit’s recording system; • Participation in the application of risk analysis tools in processes; • Prepare and update the list of environmental aspects and impacts and hazards and harms to safety and health, and propose and update control measures; • Prepare and update teaching materials and scripts for QSMS training; • Prepare presentations for QSMS lectures; • Deliver presentations and QSMS training sessions; • Prepare materials and participate in QSMS campaigns according to schedule; • Provide advisory support to DSMS and/or contractors; • Prepare and update the inspection schedule; • Prepare Checklists for conducting inspections; • Perform QSMS audits and/or inspections at bases and operational fronts, meeting established targets; • Analyze action plans for addressing non-conformities identified in inspections/audits; • Register non-conformities identified in audits and inspections in the computerized system; • Monitor the implementation of actions to address non-conformities from inspections/audits; • Provide support for the implementation of Corporate Plans; • Support analysis of contractors’ BAD and IDF documents; • Support contract oversight in completing the IDF SMS questionnaire; • Final evaluation of the SMS performance of Service Providers to inform future hiring decisions; • Support verification of suppliers’ compliance with legal requirements; • Assist in preparing Checklists (CL) for periodic contract SMS evaluations based on the contract SMS annex and applicable characteristics and requirements; • Verify, record and control the Unit’s Deviations program; • Validate and analyze the treatment of deviations recorded in the Unit’s Deviations program; • Register and monitor actions to address anomalies in computerized systems; • Track QSMS anomalies through the Unit’s own system; • Communicate recorded deviations to the Unit’s operational management; • Participate in deviation treatment meetings; • Monitor action plans aimed at reducing anomalies; • Advise management on deviation resolution; • Consolidate data, monitor and measure QSMS indicators; • Update the Unit’s computerized systems with indicator information; • Prepare presentations of QSMS data and indicators for management review meetings; • Enter and update data regarding resource registers, drill planning, maintenance of emergency plans and emergency control in computerized systems; • Monitor drills carried out by chartered vessels under the Unit’s management; • Collect information and reports on employees’ work histories; • Participate in the implementation of programs and projects; • Support control, planning and scheduling of technical and managerial activities; • Manage QSMS training processes; • Update the QSMS training matrix; • Manage information for the Management team; • Control inventory of personal protective equipment (PPE), establishing restocking parameters for each item; • Prepare a monthly report indicating the average consumption of each PPE item; • Create requisitions for procurement of materials; • Organize PPE inventory; • Distribute requested PPE items; • Update PPE delivery records; • Carry out PPE management at the Unit; • Continuous updating of safety anomaly recording and control systems; • Provide advisory support in planning and conducting drills; • Control evidence of completed drills and compliance with action plans generated from Unit drills and emergencies; • Conduct surveys and support analysis of impacts related to change management, translating them into action plans; • Analysis and validation of legal compliance and hazards/risks in the Unit’s recording system (duplicate task in original, included for completeness); • Participation in the application of risk analysis tools in processes (duplicate task in original, included for completeness); • Participate in the preparation of operational and occupational risk studies; • Participate in preparing materials for QSMS Management Review meetings and present results and identified improvement requests; • Monitor drills carried out by chartered vessels under the Unit’s management;



