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Serious event management software designed for regular humans.
Senior Account Manager, Enterprise
Location
United States
Posted
134 days ago
Salary
0
Seniority
Senior
Job Description
Senior Account Manager, Enterprise
Swoogo
• Lead lifecycle strategy for assigned accounts, ensuring sustained engagement, measurable outcomes, and strong renewal performance. • Rapidly onboard and lead a portfolio of enterprise client relationships, applying senior-level insight to align solutions with customer business objectives. • Identify, negotiate, and close renewal and expansion opportunities, ensuring long-term partnership value and sustained account growth. • Cultivate authentic, high-trust relationships with enterprise customers to drive loyalty, satisfaction, and results. • Achieve or exceed monthly and quarterly targets. • Build and maintain trusted, strategic relationships with executive stakeholders and key decision-makers across assigned enterprise accounts. • Drive engagement, high participation, and increase feature adoption across accounts. • Leverage your knowledge of Swoogo to advise on best practices around product usage with end users. • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product. • Demonstrate deep expertise in customer business drivers and industry context, proactively shaping solutions that position Swoogo as an essential long-term partner. • Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more. • Represent the voice of the customer to provide actionable customer feedback to our product team. • Proactively assess, clarify, and validate customer needs on an ongoing basis.
Job Requirements
- Minimum of 7+ years of Account Management experience working in SaaS directly with customers.
- Experience in the event technology or martech space.
- Strong experience in building trusted relationships with executive stakeholders across multiple business units to support long-term customer success and expansion.
- Ability to resolve escalations efficiently and maintain high levels of engagement.
- Proven track record of owning and expanding a portfolio of enterprise accounts, driving retention and revenue growth.
- Understanding of managing complex accounts, with the ability to map customer organizations and thoughtfully execute growth strategies.
- Ability to help contribute to Swoogo’s Retention and Expansion strategy.
- Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals.
- Proven ability to develop and manage pipeline and forecasting.
- Experience with negotiating complex business terms and multi-year contracts with large organizations and procurement teams.
- A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills.
- Ability to develop trusted relationships with customers and internal teams.
- Ability to independently organize, prioritize, and take action.
- Experience with CRMs, preferably Salesforce and other tools.
- Experience with a Customer Health Tool, preferably Gainsight.
- A motivated self-starter with a positive attitude who thrives in a fast-paced, deadline-oriented remote environment.
Benefits
- N/A
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