Persistence AI

Role Description Persistence AI is seeking a reliable and detail-oriented Remote Support Services Specialist to join our growing team. In this role, you will provide administrative, operational, and customer support services to ensure smooth day-to-day business operations. The ideal candidate is organized, responsive, tech-savvy, and capable of managing multiple tasks in a fast-paced remote environment. - Provide professional email, chat, and phone support to clients and team members - Assist with scheduling, data entry, file management, and documentation - Maintain accurate records and update internal databases - Respond promptly to inquiries and resolve issues efficiently - Coordinate with internal departments to ensure timely completion of tasks - Prepare reports, spreadsheets, and support documents as needed - Monitor workflows and assist with general administrative operations - Maintain confidentiality and handle sensitive information professionally - Support onboarding and communication processes for new clients or staff Qualifications - Previous experience in customer support, administrative support, or remote operations preferred - Strong written and verbal communication skills - Proficient with Microsoft Office, Google Workspace, and virtual communication tools - Ability to multitask and work independently with minimal supervision - Excellent organizational and time-management skills - High attention to detail and problem-solving abilities - Reliable internet connection and dedicated remote workspace required Requirements - Must be authorized to work in the United States - Must reside within the United States to be considered for this role - Ability to work scheduled shifts and meet deadlines consistently Benefits - Competitive hourly pay - Flexible remote work environment - Paid training provided - Opportunities for career growth and advancement - Supportive and collaborative team culture - Paid time off and performance incentives