This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager of Provider Experience plays a pivotal role in ensuring the satisfaction and engagement of virtual neurologists within our organization’s network from contract signing until they are put on the schedule. This position is responsible for overseeing and enhancing the overall experience of healthcare providers, building and maintaining strong relationships, and optimizing operational processes to drive provider satisfaction, retention, and compliance. - Oversee and enhance provider experience from contract signing to scheduling. - Foster strong relationships with healthcare providers to boost satisfaction, retention, and compliance. - Conduct provider onboarding and training to ensure seamless integration. - Act as the primary liaison to address provider inquiries and concerns. - Leverage advanced technologies to streamline scheduling and anticipate provider needs. - Proactively resolve provider issues and adapt to emerging challenges in healthcare. - Develop communication and engagement strategies to keep providers informed and engaged. - Utilize provider feedback to improve operational processes and personalize interactions. Qualifications - Bachelor’s degree in healthcare administration, business, or a related field - Telemedicine experience - Previous experience in provider relations, healthcare management, or a similar role. - Strong interpersonal and communication skills, with the ability to build and maintain positive relationships. - Data-driven decision-making and analytical skills. - Excellent organizational and project management abilities. - Problem-solving skills and the ability to handle conflicts effectively. - Proficiency in Microsoft Office and relevant software applications. - Ability to adapt to changing healthcare landscapes and industry trends. Requirements - Define key performance indicators (KPIs) related to provider satisfaction and regularly analyze data to track progress and identify trends such as less than 7 days to being onboarded from credentials being issued. - Use data-driven insights to develop action plans for improving provider experience. - Continuously evaluate and enhance operational processes related to provider interactions and service delivery. - Collaborate with other departments to streamline workflows and reduce friction points for providers. Benefits - Competitive salary with performance incentives - Health, dental, and vision insurance - 401(k) offering with company match - 100 % remote role with technology package provided - 15 days of PTO and paid holidays - Generous stock equity offering Company Description We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any such characteristic. We are committed to providing a fair and inclusive working environment for all employees, and we encourage individuals from all backgrounds to apply.

• Provides front-line troubleshooting support for application issues; listens actively to customer concerns and asks follow-up questions to identify root causes. • Researches and resolves application or service issues using available tools, product documentation, and internal resources. • Escalates more complex issues to senior team members or development, including clear documentation of the problem. • Manage support cases, following through with them to completion. • Requesting assistance from peers or management when needed. • Monitors incoming emails and support cases to ensure timely response and resolution. • Stays current with product updates and participates in internal training to expand product knowledge. • May assist with documenting solutions and contributing to internal knowledge sharing. • May support basic hardware performance and capacity monitoring related to applications.

• Respond promptly to customer inquiries via phone, email, or chat. • Handle and resolve customer complaints and concerns in a professional and efficient manner. • Provide accurate information about products, services, and product opportunities. • Investigate and resolve customer issues promptly and accurately. • Collaborate with other departments to escalate and solve complex problems. • Ability to recognize and identify opportunities to grow an account. • Ensure high levels of customer satisfaction through excellent service. • Maintain accurate and detailed records of customer interactions.

• Deliver world-class support and build customer satisfaction and loyalty by handling all inquiries regarding Fubo’s service and customer subscriptions over the phone and online (via email and social media) • Resolve customer service issues effectively and in a timely manner • Strive for a one-call resolution of customer issues • Complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users