• Integrate new properties with the software platform • Spearhead data and PMS migration upon sale/transfer of assets. • Act as a supervisory point of contact for user questions to ensure they are addressed and/or tickets are submitted or escalated • Supervise the ticket system and oversee KPI’s for the Systems Specialist • Responsible for operating MRI, Yardi, Entrata, Bluemoon, and Funnel but not limited to other system oversight relating to both operational and leasing needs and integrations • Work with the Director of Innovation to escalate any systems issues • Maintain GMH standards and process in the property management system • Implement new techniques and capabilities within the platform as they become available • Collaborate with Director of Innovation & VP of Leasing and Operations to create SOPs and support development of e-learning content, training events, and modifications to current learning programs • Prepare and ensure accurate and timely property reporting • Assist on billing errors, audits, real time data, and financial reporting when it pertains to the system • Update and maintain user database • Oversee and manage the Systems Specialist role

• The Project Management Office (PMO) Manager is responsible for overseeing the day-to-day execution and delivery of project management services including team leadership, project oversight, performance tracking, and stakeholder communication. • Ensures a broad spectrum of technical engagements are delivered in alignment with defined scope, schedule, and budget expectations established • Effective communication with executive leadership and departmental teams to maintain efficient project execution, resource coordination, and consistent delivery outcomes. • Direct supervision of a remote-based PMO team including Senior Project Managers, Projects Managers and Program Managers who each carry multiple on-going projects varying in size. • Provide an example of strong communication, problem-solving, and decision-making skills, along with modeling adaptability to changing priorities while maintaining a consistent focus on delivering high-quality results. • A customer driven work ethic that matches Planet's principals of providing exceptional service, partnership and surpassing expectations.

• Lead, mentor, and develop, providing consistent coaching, performance management, and career development support. • Establish best practices for partner outreach and sales execution that your direct report(s) can model and scale. • Review pipeline and activity metrics for your direct report(s) to ensure alignment with broader reseller revenue targets. • Serve as the primary strategic contact for RealPage, ensuring they have the tools, training, and executive support needed to drive mutual sales success. • Lead partner onboarding, sales collateral deployment, and ongoing training programs to keep the reseller sales force current on AvidXchange value propositions. • Own the CRM (Salesforce) hygiene for the reseller channel; provide accurate monthly and quarterly forecasting on reseller-driven revenue to leadership. • Act as a high-level liaison between RealPage and internal Product, Marketing, and Operations teams to resolve channel conflicts and streamline go-to-market strategies. • Lead regular Quarterly Business Reviews (QBRs) and operational check-ins to monitor performance and identify growth levers.

• Provide IT-owned support and administration for assigned Commercial enterprise systems across Patient Access, Market Access, Sales Operations, Sales, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations and related Commercial business processes. • Provide sustainable operational support for Commercial systems such as CRM, data warehouse, EDI, Master Data Management, Alignment, Call Plans, IC, marketing technologies, etc. • Log, track, prioritize, and resolve system administration requests, incidents, and service tickets, ensuring timely resolution, appropriate escalation, adherence to defined SLAs, and ongoing ownership, maintenance, and operational excellence. • Act as a bridge across Commercial and enterprise data domains, partnering with Finance, Compliance, HR, and other functions to reinforce a single, governed, and scalable enterprise data foundation. • Leverage the existing data warehouse as a system of record, improve connectivity and data flow across platforms, and prevent the creation of parallel or fragmented data environments through standardization and integration discipline. • Manage back-end system administration activities, including user access, role assignments, permissions, workflows, configuration updates, support tickets, and system maintenance. • Serve as an IT point of contact for assigned Commercial applications, ensuring systems are supported in a compliant, secure, scalable, and business-aligned manner. • Support system availability, issue triage, troubleshooting, escalation, and resolution in partnership with vendors, IT, and functional business owners. • Accountable for overall health, compliance posture, and performance of assigned Commercial systems throughout their lifecycle.