GMH Communities

• Integrate new properties with the software platform • Spearhead data and PMS migration upon sale/transfer of assets. • Act as a supervisory point of contact for user questions to ensure they are addressed and/or tickets are submitted or escalated • Supervise the ticket system and oversee KPI’s for the Systems Specialist • Responsible for operating MRI, Yardi, Entrata, Bluemoon, and Funnel but not limited to other system oversight relating to both operational and leasing needs and integrations • Work with the Director of Innovation to escalate any systems issues • Maintain GMH standards and process in the property management system • Implement new techniques and capabilities within the platform as they become available • Collaborate with Director of Innovation & VP of Leasing and Operations to create SOPs and support development of e-learning content, training events, and modifications to current learning programs • Prepare and ensure accurate and timely property reporting • Assist on billing errors, audits, real time data, and financial reporting when it pertains to the system • Update and maintain user database • Oversee and manage the Systems Specialist role