• Provide support to adults seeking lifestyle support in Pulse Global's three-way conversation alongside members and Phoenix, our AI lifestyle assistant, delivered primarily through in-app chat • Provide 1-to-1 support to members through message-based chat and phone/video calls across the four lifestyle pillars: movement and activity (including resistance training), nutrition, sleep, and stress management • Provide accountability, encouragement, and personalised lifestyle guidance to help members build habits they can sustain • Guide members through movement nudges, resistance training routines, breathwork, and wind-down content • Share qualitative member feedback with the product and clinical teams to help improve the experience • Oversee care plans tailored to members to ensure engagement in their programs

• Collaborate with a small, interdisciplinary team including a psychiatric physician, an RN Director, and a CNA • Provide high-quality care to Older Adult patients through therapeutic services • Participate in community education on the importance of behavioral health • Work with program team to facilitate treatment team meetings and develop patient-centered treatment plans

Role Description Bond Vet is on a mission to strengthen the human-animal bond through better pet care. Our Remote Care Coordinators provide an amazing experience to both clients and pets when they contact our clinics for care. You’re the first touchpoint for our patients when they call or email, so you’ll use hospitality and tact to ensure our clients are receiving high touch customer service and assistance when seeking administrative services. Schedule: 4 days a week, 10-hour shifts, 2-3 weekends per month required based on staffing needs Shift Times (EST): 8am-6pm & 10am-8pm *We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, and FL* What You’ll Do: - Provide a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients to address inquiries related to scheduling appointments, services offered, and general pet care and clinic information - Review and respond to a high volume of emails (this may be over 100 emails a day!) focused on sending and receiving medical records - Triage and route calls to virtual nurses or clinic team members if needed (this may be over 100 calls a day!) - Assist with various administrative tasks such as clinic reschedules - Utilize multiple programs and platforms to document client interactions such as Zendesk and Vetspire - Utilize Slack and Google platforms to communicate with our virtual nurses and clinic team members (including in-clinic Care Coordinators, Nurses, and DVMs) Qualifications - Previous experience of at least 1 year in a high-volume call center environment, with a proven track record of handling inbound and outbound calls in the health industry. - Strong ability to manage and prioritize a significant volume of emails on a daily basis. - Proficiency in call routing and effective communication with team members to ensure seamless client interactions - Experience with administrative tasks, including appointment scheduling and rescheduling. - Familiarity with using customer relationship management (CRM) software such as Zendesk and Vetspire. - Comfortable using communication platforms like Slack and Google to liaise with remote team members and clinic staff. - Excellent active listening skills to ensure client needs are met effectively and efficiently. - Ability to handle a dynamic and fast-paced work environment while maintaining a high level of professionalism and customer service. - Strong organizational skills and the capacity to meet and exceed call and email performance goals. - Dedication to delivering exceptional client experiences and ensuring client satisfaction at all times. - Comfortable being online and available for taking calls for 8-9 hours per shift. - Previous experience in answering 90+ calls per shift. - Access to a quiet working space to ensure clear and professional communication during calls Benefits - Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs - Time for you and loved ones: great PTO, fully paid parental leave over your time at Bond, discounted Bond Vet services for pets - Dedication to your financial future: 401k match and competitive pay: starting pay is $16-18/hr - A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust Company Description At Bond Vet, we’re proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets.

Title: Care Assure Nurse Navigator Location: Nashville United States Job Description: As the nation's largest private employer of Registered Nurses, we're honored by the trust of over 100,000 nurses and committed to supporting safe, high-quality care for which they can practice. That's why more than 80% of our hospitals earn an A or B Leapfrog safety grade, rank in the top 5% nationally for patient outcomes through Health Grades, or are recognized as Magnet or Pathway to Excellence facilities. Join us! This is a work from home position but must live within 1 hour of Asheville Job Summary and Qualifications The Care Assure Nurse Navigator is responsible for the programs and resources that support the navigation of patients through complex healthcare environments for the optimization of care and outcomes. He or she facilitates patient follow-up through coaching, information transfer, and communication to improve continuity of care, enhance the medical management of complex disease, and streamline the intervention process. - You will review patient case lists generated by technology-enabled data triggers to identify patients that could benefit from intervention. - You will communicate with physicians (in the hospital and in the community) about patients potential for referral / follow- up treatment. - You will provide feedback to leadership regarding target population to enhance care coordination and patient satisfaction. - You will schedule follow-up appointments and provide information and reminders to patients & physician offices. - You will track outcomes of referrals and treatments. - You will maintain detailed records to measure effectiveness of program and suggest ways to improve throughout the process. - You will facilitate the development of a patient specific teaching plan. - You will evaluate clinical educational needs of staff related to target population and facilitate collaboration with clinical care givers. What qualifications you will need: - Required Experience: One year of RN experience - Required Education: Bachelor of Science in Nursing or enrolled in BSN program with a completion date in 6-9 months - Preferred Education: Masters in Nursing. - Required License Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. eNLC (Enhanced Nurse License Compact) license may apply, licensee should confirm with NCBON - Required Certification: BLS Healthcare Provider - Preferred Certification: Advanced Cardiac Life Support - Required Skills: PC Skills - Demonstrates proficiency in Microsoft Office, Meditech, and purchasing vendor applications and others as required Benefits Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services - Wellbeing support, including free counseling and referral services - Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence - Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling - Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing - Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Mission Hospital, a member of Mission Health, an operating division of HCA Healthcare, located in Asheville, North Carolina, serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. Mission Hospital is licensed for 853 beds and is the region's only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children's hospital in Western North Carolina. Mission Hospital is also a Magnet designated hospital for nursing excellence. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. Be a part of an organization that leverages our size to make a real impact in our industry! Our Talent Acquisition team is reviewing applications for our Care Assure Nurse Navigator opening. Submit your application today and help advance the practice of nursing. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.