• Drive the design vision for your product area(s), connecting long-term user needs with near-term execution plans. • Collaborate closely with product and engineering leads to shape roadmaps, clarify goals, and define success metrics. • Translate abstract, ambiguous challenges into clear design problems and informed recommendations. • Own the full design lifecycle—from discovery and wireframes to detailed interaction specs and production-ready assets. • Craft innovative experiences that balance usability, technical feasibility, and domain-specific complexity (e.g., spatial, data-rich, or mission-critical environments). • Lead and contribute to complex feature and system-level design initiatives, ensuring cohesion and scalability across the platform. • Conduct and integrate research, testing, and data insights into every phase of the design process. • Partner with UX researchers, engineers, and domain experts to ground decisions in evidence and real-world behavior. • Communicate insights through storytelling, frameworks, and documentation that foster empathy and alignment. • Contribute to the evolution of Slingshot’s design system, UI patterns, and visual standards across platforms and teams. • Apply a strong understanding of hierarchy, typography, motion, and layout to create intuitive and expressive interfaces. • Maintain a high bar for craft, consistency, and accessibility. • Collaborate fluidly with engineering, product, program, growth, sales, and marketing teams to align on vision and execution. • Serve as a thought partner to product managers and technical leads; influence trade-offs and strategic choices. • Champion a user-centered approach across the company, advocating for design best practices and systemic thinking.

• Managing and developing the design team — running structured 1:1s, setting goals, providing regular feedback, and supporting career development for designers across product and marketing streams • Driving practical adoption of AI across the team — identifying tools, introducing them into workflows, and ensuring they are used to improve output rather than as isolated experiments • Hiring as the team grows — defining requirements, running interviews, onboarding new hires • Running usability tests and user research — using existing tools and processes to test designs, gather evidence, and feed findings into prioritisation and design decisions • Owning design delivery and SLAs — defining intake processes, setting tiered turnaround SLAs, tracking on-time delivery, and measuring stakeholder satisfaction with design as a function • Working closely with Product and Marketing to shape work early, clarify requirements, and align on outcomes • Governing design quality — reviewing the team's output, maintaining quality standards and review gates, ensuring consistency across product and brand without carrying individual design work • Building on and scaling the team's existing processes, visibility, and ways of working as we grow • Scaling the design system — driving adoption across designers and engineers, tracking component reuse, identifying gaps, and ensuring the system accelerates delivery • Helping marketing designers produce stronger, more effective work by shaping briefs and direction

• Design end-to-end player journeys across features, systems, and LiveOps • Translate product and commercial goals into intuitive, high-performing experiences • Deliver features that improve engagement, retention, and monetisation • Use tools like Claude, Figma AI, and generative workflows to accelerate design • Prototype and test ideas quickly to validate assumptions • Continuously refine AI-driven workflows to increase team velocity • Support A/B testing and iterative improvements • Use data, insight, and player behaviour to inform design decisions • Focus on continuous optimisation rather than one-off releases • Work closely with Product and Engineering to shape and prioritise the roadmap • Align with Art and Creative to ensure quality and consistency • Present work clearly, explaining decisions and trade-offs

Role Description We're seeking a Lead UX Strategist who can own a project end to end — from shaping the brief to delivering direction that sticks — while developing the team around them. The ideal candidate brings deep strategic expertise, strong client relationship instincts, and the people leadership skills to coach a team and hold the quality of work across the full engagement. - Lead projects end to end — owning the brief, the team, the client relationship, and the quality of what we deliver - Shape and challenge briefs with clients before any work begins — define the right problem, not just the presented one - Synthesize across inputs (research, stakeholder knowledge, business context, design thinking) to produce clear strategic direction - Deliver audience-aware recommendations that tell stakeholders what to do and make the case for why - Lead co-ideation with designers and cross-functional partners throughout the engagement, contributing strategic perspective that shapes product direction - Maintain strategic continuity from discovery through delivery, keeping the 'why' intact as the work evolves - Own client communications across the project, managing expectations and maintaining alignment on goals, timelines, and decisions - Coach and develop more junior team members, including goal-setting, feedback, and skill-building - Begin building client relationships that extend beyond the current project, establishing Multiplayer as a long-term strategic partner - Identify opportunities within existing client engagements to expand the partnership - Navigate complex client and team dynamics with tact and emotional intelligence Qualifications - 7+ years in product strategy, UX strategy, or related strategic roles - At least 1 year in a people management or mentorship role with direct accountability for someone's growth - Proven experience owning a full project workstream - Track record of translating ambiguous briefs into clear strategic recommendations with demonstrated business impact - Strong facilitation, storytelling, and senior stakeholder communication skills - UX research fluency required - Portfolio we can access - Must have a minimum 3-hour overlap with Toronto EDT timezone - Occasional travel may be required depending on project and client needs Benefits - $120,000 - $145,000 annually - Work from Anywhere - Competitive salary - Paid time off (over 20 days) & health benefits - Training & development opportunities