MazeMultiplayer

Role Description We're seeking a Lead UX Strategist who can own a project end to end — from shaping the brief to delivering direction that sticks — while developing the team around them. The ideal candidate brings deep strategic expertise, strong client relationship instincts, and the people leadership skills to coach a team and hold the quality of work across the full engagement. - Lead projects end to end — owning the brief, the team, the client relationship, and the quality of what we deliver - Shape and challenge briefs with clients before any work begins — define the right problem, not just the presented one - Synthesize across inputs (research, stakeholder knowledge, business context, design thinking) to produce clear strategic direction - Deliver audience-aware recommendations that tell stakeholders what to do and make the case for why - Lead co-ideation with designers and cross-functional partners throughout the engagement, contributing strategic perspective that shapes product direction - Maintain strategic continuity from discovery through delivery, keeping the 'why' intact as the work evolves - Own client communications across the project, managing expectations and maintaining alignment on goals, timelines, and decisions - Coach and develop more junior team members, including goal-setting, feedback, and skill-building - Begin building client relationships that extend beyond the current project, establishing Multiplayer as a long-term strategic partner - Identify opportunities within existing client engagements to expand the partnership - Navigate complex client and team dynamics with tact and emotional intelligence Qualifications - 7+ years in product strategy, UX strategy, or related strategic roles - At least 1 year in a people management or mentorship role with direct accountability for someone's growth - Proven experience owning a full project workstream - Track record of translating ambiguous briefs into clear strategic recommendations with demonstrated business impact - Strong facilitation, storytelling, and senior stakeholder communication skills - UX research fluency required - Portfolio we can access - Must have a minimum 3-hour overlap with Toronto EDT timezone - Occasional travel may be required depending on project and client needs Benefits - $120,000 - $145,000 annually - Work from Anywhere - Competitive salary - Paid time off (over 20 days) & health benefits - Training & development opportunities

Role Description We’re looking for a Senior Product Strategist who thrives in ambiguity and can bring clarity, alignment, and momentum to complex product spaces. This role is less about producing research artifacts and more about shaping direction: - Aligning stakeholders around a shared vision - Defining intentional product strategies - Creating actionable plans that teams can rally behind You’ve worked in low digital product development maturity environments, and know how to meet teams where they are: - Bringing structure - Building trust - Elevating how product decisions get made You’re an exceptional communicator and facilitator, especially in remote settings, and you know how to guide groups toward meaningful outcomes, not just conversations. Some things you will be responsible for: - Define and drive product strategy - Shape clear product visions grounded in user, business, and operational realities - Translate ambiguity into structured, actionable plans and roadmaps - Ensure strategic decisions are intentional, not reactive - Align stakeholders and build momentum - Facilitate alignment across cross-functional stakeholders with differing perspectives - Navigate competing priorities, risks, and constraints - Build shared understanding and buy-in around product direction - Lead high-impact workshops and working sessions - Plan and facilitate engaging remote workshops (visioning, prioritization, journey mapping, etc.) - Drive sessions toward clear decisions and next steps - Adapt facilitation style based on audience and level of product maturity - Synthesize insights into strategic direction - Leverage discovery inputs (research, data, stakeholder perspectives) to inform decisions - Turn complex inputs into clear product implications and priorities - Connect user needs to business goals in a way that drives action - Ensure continuity from strategy through design - Stay actively involved from discovery through design exploration and validation - Partner with design to ensure strategy and insights are accurately reflected in solutions - Guide teams in applying insights to real product decisions, avoiding “handoff” gaps - Define and guide validation approaches - Develop testing strategies for early-stage concepts to de-risk direction - Select appropriate methods based on timeline, risk, and required confidence - Translate learnings into clear recommendations that shape next iterations - Partner closely with design and product teams - Collaborate across functions to maintain strategic coherence - Support teams in making informed trade-offs aligned with the broader vision - Help elevate product thinking and practices within client teams Qualifications - 5+ years in product strategy, UX research, or related strategic roles - Demonstrated experience leading generative and evaluative research (user interviews, diary studies, usability testing, etc.) - Track record of translating research insights into actionable recommendations and articulating their business impact - Excellent facilitation, storytelling, and cross-functional collaboration skills Requirements - This is a contract position

Role Description We’re seeking a Design Lead with a proven ability to lead UX projects, manage project scope, and drive results. The ideal candidate will have strong communication, strategic thinking, storytelling, and creative problem-solving skills. Additionally, experience in client and people management is essential for success in this role. - Have a strong understanding of design foundations within user experience, interaction, and visual design - Establish and articulate the design strategy to the internal team, to ensure work is aligned with business goals - Have an expert understanding of the design methods used to support in the design process, and actively seek new methods to increase our efficiency and outputs - Lead the creation of prototypes - Lead the creation of documentation for developers - Establish desired customer experience outcomes that are rooted in the user journey and resonate with a user's pain points - Develop creative solutions for challenges that have a broader business impact - Leverage data, research, and analytics to inform complex, high-impact decisions - Oversee regular client communications, ensuring design or research decisions are expressed clearly and effectively to clients - Navigate complex relationships and resolve conflicts with tact and emotional intelligence - Proactively develop or strengthen existing partnerships with our clients - Oversee project management activities - Identify opportunities within existing client relationships to expand our partnership - Socialize the scope of work to align stakeholders and team members on workstream goals and expectations - Embrace and contribute to our culture of continuous creative improvement, innovation, and excellence, and always search for ways to help make a positive impact on the team! Qualifications - Proven 5 years full-time industry experience as a UX designer, with at least 1 year in a people manager role - Portfolio we can access - Must have a minimum 3-hour overlap with Toronto EDT timezone Benefits - $120,000 - $145,000 annually - Work from anywhere - Annual discretionary bonus - Competitive salary - Paid time off (over 20 days) - Health benefits - Training & development opportunities

Role Description We’re seeking a Senior Designer with a proven ability to support UX projects. This includes thorough design research, the creation of polished project deliverables, and providing strong conceptual thinking in response to a design brief. You will have client-facing opportunities during the course of a project and should be able to articulate your design choices, and develop and maintain strong relationships with our clients. Some things you will be responsible for: - Produce work that meets Multiplayer's expectations around quality, and guide junior team members through the completion of high-quality deliverables. - Identify and analyze more complex problems and identify causes and solutions with minimal oversight. - Adapt to changes in project scope, team dynamics, or workflow with minimal supervision, demonstrating resilience and flexibility in unclear situations. - Help facilitate the execution of research and transform the insights into actionable design opportunities. - Produce interactive prototypes, to test ideas and gather user feedback. - Create rapid iterations to speed up decision making. - Facilitate client workshop activities to gain insights from our key audiences. - Articulate the value of good design in our client communications, to influence design outcomes and build trust with clients partners. - Support the creation of visually appealing presentations that effectively communicate key information. - Utilize strong storytelling skills to tap into human emotions. - Maintain regular client syncs to manage client expectations. - Contribute to the creation of pitch presentations and other relevant assets in support of winning new business, ensuring it aligns with our brand identity, values, and offerings. - Embrace and contribute to our culture of continuous creative improvement, innovation, and excellence, and always search for ways to help make a positive impact on the team! Qualifications - Proven 4 years full-time industry experience as a UX designer. - Portfolio we can access. - Must have a minimum 3-hour overlap with Toronto EDT timezone. Benefits - $100,000 - $125,000 annually. - Work from anywhere. - Annual discretionary bonus. - Competitive salary. - Paid time off (over 20 days). - Health benefits. - Training & development opportunities.

The person we're looking for We’re seeking a Senior Designer with a proven ability to support UX projects. This includes thorough design research, the creation of polished project deliverables, and providing strong conceptual thinking in response to a design brief. You will have client-facing opportunities during the course of a project and should be able to articulate your design choices, and develop and maintain strong relationships with our clients. Job Overview Some things you will be responsible for: - Produce work that meets Multiplayer's expectations around quality, and guide junior team members through the completion of high-quality deliverables - Identify and analyze more complex problems and identify causes and solutions with minimal oversight - Adapt to changes in project scope, team dynamics, or workflow with minimal supervision, demonstrating resilience and flexibility in unclear situations - Help facilitate the execution of research and transform the insights into actionable design opportunities - Produce interactive prototypes, to test ideas and gather user feedback - Create rapid iterations to speed up decision making - Facilitate client workshop activities to gain insights from our key audiences - Articulate the value of good design in our client communications, to influence design outcomes and build trust with clients partners - Support the creation of visually appealing presentations that effectively communicate key information - Utilize strong storytelling skills to tap into human emotions - Maintain regular client syncs to manage client expectations - Contribute to the creation of pitch presentations and other relevant assets in support of winning new business, ensuring it aligns with our brand identity, values, and offerings Last but certainly not least, as a member of our team we hope you embrace and contribute to our culture of continuous creative improvement, innovation, and excellence, and always search for ways to help make a positive impact on the team! Requirements - Proven 4 years full-time industry experience as a UX designer - Portfolio we can access - Must have a minimum 3-hour overlap with Toronto EDT timezone Benefits - Remote / Work from Anywhere Policy - Salary range of $100,000 - 125,000 annually - Annual discretionary performance bonus - 20+ days of paid time off - Comprehensive health insurance - Training any development opportunities

The person we’re looking for: We’re seeking a Senior Product Strategist with a proven ability to design and execute foundational research, translate complex insights into actionable product direction, and partner closely with design to drive decisions. Job Overview: Some things you will be responsible for: - Design and execute generative and evaluative research studies - Conduct foundational research as needed to understand user workflows, pain points, and operational contexts - Scope research creatively to balance rigour, timeline constraints, and confidence in recommendations - Collaborate closely with design counterparts throughout the product development cycle - from discovery through validation - Participate in co-ideation sessions, translating research insights into design opportunities - Present synthesized insights with clear, actionable recommendations tied to business impact - Deliver audience-centric narratives that drive decision-making, not just research reports - Track and communicate the impact of research-informed decisions Last but certainly not least, as a member of our team we hope you embrace and contribute to our culture of continuous creative improvement, innovation, and excellence, and always search for ways to help make a positive impact on the team! Requirements - 5+ years in product strategy, UX research, or related strategic roles - Demonstrated experience leading generative and evaluative research (user interviews, diary studies, usability testing, etc.) - Track record of translating research insights into actionable recommendations and articulating their business impact - Excellent facilitation, storytelling, and cross-functional collaboration skills - Occasional travel may be required depending on project and client needs Benefits - Work from anywhere - Salary range of $100,000 - 125,000 annually - Annual discretionary bonus - Competitive salary - Paid time off (over 20 days) - Health benefits - Training & development opportunities - Annual team-wide trip

The person we're looking for We’re seeking a Webflow Developer that can work with a bunch of designers to make some really cool stuff. Things you’ll be doing everyday: - Bringing websites to life - Collaborating with Designers, Artists & Developers - Translating Figma to Webflow - Working with Design systems - Managing the technical side of things - Sharing what you know with the wider team Requirements - Advanced proficiency in Webflow Designer and Editor - Strong command of HTML5, modern CSS, and basic JavaScript, including custom code embeds - Demonstrated experience building responsive, production-ready websites with scalable class structure - Expertise in CMS architecture, dynamic content, and reusable components - Previous experience of working with designers and design systems - Experience with Figma Benefits - $70,000 - $85,000 CAD annually - Work from anywhere - Annual discretionary bonus - Paid time off (over 20 days) - Health benefits - Training & development opportunities - Annual team-wide trip Link to full job description here.

The person we're looking for We’re seeking a Webflow Developer that can work with a bunch of designers to make some really cool stuff. Things you’ll be doing everyday: - Bringing websites to life - Collaborating with Designers, Artists & Developers - Translating Figma to Webflow - Working with Design systems - Managing the technical side of things - Sharing what you know with the wider team Requirements - Advanced proficiency in Webflow Designer and Editor - Strong command of HTML5, modern CSS, and basic JavaScript, including custom code embeds - Demonstrated experience building responsive, production-ready websites with scalable class structure - Expertise in CMS architecture, dynamic content, and reusable components - Previous experience of working with designers and design systems - Experience with Figma Benefits - $70,000 - $85,000 CAD annually - Work from anywhere - Annual discretionary bonus - Paid time off (over 20 days) - Health benefits - Training & development opportunities - Annual team-wide trip Link to full job description here.