Title: Network Operations Manager - Evernorth - Remote Location: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. Job Description: Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. The PDM (Provider Data Management) Network Operations Manager oversees provider data changes—including provider additions, new network loads, terminations, and demographic updates—for an assigned region or book of business. The role is accountable for inventory management (volume, aging, and turnaround time performance), operational execution, and cross‑functional partnership. This position leads an onshore team and represents PDM within a complex, matrixed environment. Key Responsibilities - Oversee provider maintenance intake and inventory by assessing current and projected workload, projects, and enterprise initiatives; recommend and execute resource alignment to meet demand. - Serve as a subject‑matter expert for HCP data operations, market structures, and provider data‑loading tools. - Lead team performance against quality, productivity, and turnaround‑time objectives; support resolution of complex data issues and proactively mitigate operational risk. - Monitor operational health through consistent use of tracking and reporting tools; analyze trends in volume, aging, quality, and throughput to identify risks and continuous‑improvement opportunities. - Partner with Quality to identify error trends, drive defect reduction, and implement process improvements that improve accuracy and compliance outcomes. - Collaborate with Automation, Solutions, and Technology teams to responsibly deploy efficiency and automation solutions, ensuring accuracy, scalability, and alignment with network, market, and group‑loading requirements. - Partner with solutions teams to monitor post‑deployment performance, validate expected outcomes, and drive value realization across efficiency, automation, and transformation programs. - Enable strong global service partner performance by partnering on operational readiness, clarity of expectations, and ongoing performance oversight aligned to quality, productivity, and turnaround‑time outcomes. - Lead root‑cause triage for performance issues, inventory challenges, or quality defects in partnership with global service providers and matrix teams; drive corrective actions and preventative improvements. - Partner with solutions, automation, and global service teams to identify, deploy, and sustain efficiency improvements; support adoption while monitoring impact to operational health, quality, and value realization. - Provide oversight for initiatives requiring onshore PIDM resources by managing milestones, delivery timelines, and resource utilization; serve as project lead as needed. - Establish and maintain strong partnerships with Provider Services, Contracting, Network Solutions & Development (NS&D), Quality, and other matrix stakeholders to support execution of the provider data strategy. - Provide clear, concise status updates to leadership on operational performance, risks, and initiative progress. Qualifications - Bachelor’s degree or higher strongly preferred or equivalent work experience required. - 5+ years of experience in provider data management, network operations, healthcare operations, or a related field. - 2+ years of people leadership experience, with demonstrated accountability for team performance and development required. - Proven experience managing inventory, turnaround times, and operational throughput in a high‑volume, regulated environment. - Experience partnering with Quality, Automation, and Technology teams to deploy operational efficiency solutions responsibly. - Demonstrated ability to analyze operational data, monitor performance trends, and translate insights into actionable improvements. - Experience managing projects or initiatives across matrixed teams, including milestone tracking and resource planning. - Strong communication and stakeholder‑management skills, with the ability to provide executive‑ready updates. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 92,800 - 154,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• The Network Operations Coordinator 4 maintains provider data to support customer service activities through data integrity management and gathering of provider data needed for service operations. • The Network Operations Coordinator 4 assumes ownership and leads advanced and highly specialized administrative/operational/customer support duties that require independent initiative and judgment. • Manages provider audits, provider service and relations, credentialing, and contract management systems. • Executes processes for intake and manage provider perceived service failures. • Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals.

• The NOC Engineer is responsible for monitoring our client’s infrastructure and responding to incidents and outage situations. • Analyze problems, perform troubleshooting and incident response, communicate with clients, and drive all problems to resolution. • Work as part of the Cloud and Managed Service team and in close partnership with the Project team. • Respond to network incidents reported via DGI’s network monitoring platform and restore service in an efficient and timely fashion. • Provide direct support to DGI customers to resolve technical issues reported by customers via phone or email escalations. • Provide succinct communication on restoration steps and record these within DGI’s ticketing system (Autotask). • Produce accurate Troubleshooting Guides in accordance with documentation standards to support DGI’s Knowledge Management program. • Provide regular status updates to customers regarding open tickets in accordance with DGI’s company policies. • Provide recommendations to customers and the DGI leadership team to improve the stability of any infrastructure components within the Managed Services Portfolio. • Perform standard moves, adds, and changes (MACD’s) within the Cisco collaboration ecosystem.

Role Description Bring your passion to Texas Health so we are Better + Together. Position is remote, and the schedule could end up being nights and/or weekends, after the initial training period, depending on business need. Work hours: Full Time, Rotating Schedule for 40 hrs/week. (Weekend and holiday requirements) IT Service Desk highlights: - Opportunities to learn and grow career - Flexible Schedule - work/life balance - Innovative, collaborative and fast-paced environment - Join an inclusive and supportive team Qualifications - H.S. Diploma or Equivalent (Required) - Associate's Degree in Computer Science, Information Systems, Business, or related field (Preferred) - 1 year experience in Service Desk support (Preferred) - Excellent communication skills, both verbal and written - Able to communicate effectively and interact with both management and staff levels within the organization, including medical staff - Ability to document and submit knowledge documents for use by team during troubleshooting - Must be able to think logically, analytically and make good decisions based on sound judgment Requirements - Provide first contact technical support via phone, email, chat, web tickets, and various other channels of communication for all IT systems, applications, and equipment - Provide first contact reference and training for customer questions - Provide first contact troubleshooting and resolution for incoming incidents - Document, prioritize, and track incidents using the Connect IT management system - Oversee and manage incidents escalated to 2nd level teams - Maintain resolution rate of 70% or better on incoming incidents - Maintain Answer rate of 90% or better - Participate in root cause analysis and knowledge documentation as required - Participate in group troubleshooting and resolution activities as required - Maintain expected level of expertise in supported systems - Maintain expected levels in assigned training Benefits - Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits - Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice - Strong Unit Based Council (UBC) - A supportive, team environment with outstanding opportunities for growth Company Description Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.