• Carry out planned annual fire damper inspections across the South West, ensuring vital life safety systems are in top working order. • Use our digital system “Boris” to record your findings, capturing evidence and reports on site. • Inspect up to 40 dampers, with bonuses of £5 per damper above your daily target.

• Supporting the Team Leader in carrying out fire damper inspections and drop testing • Cleaning commercial kitchen extract systems in accordance with TR19 Grease standards • Identifying and reporting defects • Ensuring all works are completed safely and to a high professional standard • Assisting with site set-up • Safe system of work implementation • Access equipment use • Completion of accurate reports with photographic evidence

• Carrying out fire damper inspections and drop testing • Cleaning commercial kitchen extract systems to TR19 Grease standards • Identifying and reporting defects • Ensuring all works are completed safely and to a high professional standard • Leading your team on site • Managing productivity • Maintaining health & safety • Completing accurate reports with photographic evidence

• Provide Level 1/2 remote support for incidents and service requests. • Ensure all calls, support interactions, and incident requests are logged accurately in the Service Desk system. • Respond to customer inquiries in a timely, professional manner. • Investigate and document incidents clearly and concisely. • Regularly update customers on progress and resolutions. • Deliver solutions within agreed service levels. • Take ownership of assigned Critical Incidents and prioritize accordingly. • Perform timely investigations and updates, including timestamps and customer interactions. • Execute required actions to resolve critical incidents. • Contribute to post-incident reports, identifying learnings and improvements. • Assist in identifying, triaging, and escalating potential cybersecurity threats or anomalies. • Provide first-level response for security-related incidents (e.g., phishing reports, account compromise, suspicious activity). • Support cybersecurity monitoring tools by flagging unusual behavior or patterns. • Follow established security protocols and contribute to maintaining cybersecurity best practices across customers. • Maintain confidentiality and integrity of customer data when handling incidents. • Ensure knowledge base articles and documentation are kept up to date. • Complete weekly timesheets accurately. • Attend and contribute to weekly team meetings and one-on-one sessions. • Continuously improve skills through training and certifications, including cybersecurity-related learning. • Work both independently and collaboratively to troubleshoot hardware and software issues. • Escalate matters to senior managers that may significantly impact the business or customer operations. • Coordinate with vendors when issues cannot be resolved internally. • Communicate to customers clearly, using terminology aligned with Virtuelle Group’s standards. • Perform other tasks that contribute to the overall success of Virtuelle Group. • Participate in rotational shift work to support Virtuelle’s operating hours (5 days per week).