• Proactively manage a portfolio of clients using the GetGoing platform • Grow the revenue of the client's portfolio by turning customers into advocates • Lead the onboarding activities for new clients with the objective to drive speed-to-revenue • Support clients’ desired outcomes through advice, education, and digital resources • Identify growth and expansion opportunities, and work to expand client user engagement • Work with clients to create a plan that aligns with their overall strategy • Coordinate communication between GetGoing/BCD Travel and clients • Be responsible for the profitability and organic growth of your client portfolio

Role Description The mission is to fuel customer retention, growth, and satisfaction by deeply understanding our software products and building strategic relationships. You'll deliver impactful results that align with both our customers' goals and SPARETECH’s vision while enhancing internal processes, driving cross-functional collaboration, and representing SPARETECH at key industry events. - Take Ownership: Own the post-sales journey of our customers from handover to onboarding, usage, renewals, and upsells within the defined scope. - Build Relationships: Connect with our customers and strategically develop your customer base through pro-active outreach, on-site visits, dedicated events such as webinars and roundtables, or publication of whitepapers. - Present SPARETECH: Represent us at customer events and our own regional meetups. - Lead by Example: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each member of your team. - Improve Together: Work with the Customer Success Management team and VP Customer Success to continue to develop our processes, tools and product. Qualifications - Have substantial experience and a clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B). - Know how to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment. - Can prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels. - Connect with key decision-makers and are willing to travel 2-4 times per month to further create relationships and build a vital customer community in DACH region. - Build up deep product knowledge to thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention. - Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside. - Are proficient in both German and English. Benefits - A remote-yes company, where you can decide every day whether you work from home, at our Stuttgart or Munich office, or at any Design Office in Germany. - A permanent employment contract, 30 days of vacation, and the opportunity to participate in the company's success through our VSOP program. - Modern hardware and the frame for a height-adjustable desk. - An annual training budget of 1000 EURO for your professional development. - A subsidized job bike to escape city traffic and a Wellpass gym membership to stay active. - A dynamic start-up atmosphere and an international team in which new ideas, creative approaches, and cooperation at eye level are valued. - Corporate Benefits, including discounts on fashion, travel, and much more from various companies. Company Description SPARETECH's vision is to empower the zero-waste industrial sharing economy by enabling maintenance and procurement teams at manufacturing leaders like Bosch, Porsche, and Nestlé to reduce MRO spend and optimize inventory through accurate part information, internal transparency, and market visibility. To achieve this, we have built, and continue to build, an AI-powered MRO software that connects all players in the spare parts ecosystem, from manufacturers and suppliers to the people working behind the machines. By facilitating the exchange of data, knowledge, and expertise, we create shared visibility that empowers smarter decisions, reduces waste, and drives seamless collaboration. This connected spare parts intelligence unlocks value that extends far beyond software. Backed by Insight Partners, SPARETECH is accelerating its growth with a strong focus on product innovation and team excellence. We take pride in our inclusive and collaborative culture, as well as our energetic and committed team.

• Be the Voice of the customer (VoC) and their internal advocate • Deliver added value services through offerings to increase product value and adoption • Identify and drive new sales opportunities in cooperation with colleagues in sales • Serve as the primary contact in the customer success organization • Create and manage a customer success plan alongside the account manager and customer • Develop and provide virtual business reviews with C-level executives

• Ensure smooth order management processes • Provide proactive customer support • Maintain effective communication with internal and external stakeholders • Run daily reports of open orders and follow up as needed • Monitor new orders and schedule follow-up actions • Review order details to confirm shipping dates and methods • Track shipments to confirm on-time delivery • Proactively resolve issues post-shipment • Maintain clear communication regarding order statuses • Respond promptly to inquiries from Billing and other internal employees • Document and manage all order-related actions • Provide backup support for other representatives • Work independently to resolve tasks • Mentor lower-level Customer Service Representatives