Role Description The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical. - Further classifies, understands, documents, and resolves customer support inquiries. - Provides support, education, and coordination for internal and external users. - Uses the following communication standards and techniques to engage with customers: - Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales. - Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard.” - Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer. - Maintains responsibility for customer support tickets until they are resolved. - Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines. - Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts. - Escalates support issues to development teams as needed. - Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms. - Maintains a working knowledge of relevant functional area best practices and procedures. - Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations. - Provides phone and email support on weekends and after hours as needed/as scheduled. - Obtains a high level of understanding in one or more ALINE product verticals. - Meets or exceeds performance metrics such as ticket resolution time and customer satisfaction. - Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively. Qualifications - Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years. - Proficiency in troubleshooting complex software issues. - Familiarity with relational databases and SQL fundamentals. - Strong time management skills. - Tenacity in pursuing problem solving and thinking critically. - Adaptability, willingness to learn, and self-motivated. - Proficiency in MS Office products, especially Outlook, PowerPoint, Word, and Excel. - Empathy, calming presence, and the ability to "read" customers. - Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Role Description The VISN 10 Clinical Resource Hub (CRH) Primary Care Physician provides virtual and in-person care to facilities across the VISN. Working under the CRH Primary Care Section Chief, the physician supports underserved sites by delivering interprofessional services that address staffing gaps and ensure Veterans receive timely, high-quality primary care. Responsibilities - Provide comprehensive primary care to a Veteran panel of approximately 1200 patients or support walk-in care needs. - Conduct initial histories and physical examinations using Clinical Video Telehealth (CVT) and/or in-person visits. - Evaluate outpatients to determine the need for additional medical care or interventions. - Participate in staff meetings, team meetings, select committees, and peer reviews. - Utilize dedicated time outside clinical hours to complete administrative responsibilities. Work Schedule Monday - Friday, standard daytime hours across multiple time zones. Evenings, weekends, and holidays required as necessary based on the needs of the Clinical Resource Hub and spoke sites. Occasional travel is required between spoke sites, community partner locations, and host facility as needed for training, coordinating requirements between providers and Veterans, meetings, auditing, and patient care. This required travel may include overnight travel outside of Tour of Duty and travel by plane. Qualifications - To qualify for this position, you must meet the basic requirements as well as any additional requirements (if applicable) listed in the job announcement. - Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. - Currently employed physician(s) in VA who met the requirements for appointment under the previous qualification standard at the time of their initial appointment are deemed to have met the basic requirements of the occupation. Basic Requirements: - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Degree of doctor of medicine or an equivalent degree resulting from a course of education in allopathic medicine or osteopathic medicine. - Current, full and unrestricted license to practice medicine or surgery in a State, Territory, or Commonwealth of the United States, or in the District of Columbia. - Residency Training: Physicians must have completed residency training, approved by the Secretary of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification. Preferred Experience: - Board Certified Requirements - Proficiency in spoken and written English. Benefits - Competitive salary, annual performance bonus, regular salary increases. - 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year, and possible 5 day paid absence for CME). - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. - Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). - Possible $1,000 per year reimbursement for CME (must be full-time with board certification). - Free liability protection with tail coverage provided. - No Physician Employment Contract and no significant restriction on moonlighting. Physical Requirements This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires mostly periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing. Transferring patients and objects may be required. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing in isolation situations. The incumbent may occasionally be exposed to patients/residents who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on stakeholder needs.

Role Description The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr, enabling teams to achieve their influencer program goals. We aim to deliver a best-in-class experience for every client at every touchpoint. You will make our customers real fans of our technology. - Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product. This includes specific coaching and use case analysis. - Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress. - Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals. - Monitor and address adoption and usage for clients in APAC region. - Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth. Qualifications - 7+ years experience as a customer success manager working with global enterprise clients. - Experience with SaaS technology - preferably marketing or communication ecosystems, either directly or supporting a marketing product or a marketing technology. - Experience in beauty or influencer marketing. - Demonstrated public speaking and presentation skills. - Must have experience facilitating dynamic workshops consisting of content presentation and engaging exercises for both small and large groups of people. - Excellent written and verbal communication skills both internally and externally across multiple geographies. - Ability to speak with clients at all levels within the organization. - Collaborative and team-oriented mindset. You will be a true team player and know what it means to strive for your individual contribution while continuing to support your colleagues. - Experience working in a more consultative capacity with clients; comfortable running workshops, delivering presentations, and holding senior discussions about goals, work programs, and results. - Bachelor's degree or higher. - Fluent English, another APAC language is a plus. Benefits - Competitive Salary - Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend - Coworking Office Subscription for Collaborative Spaces - Health, Dental, and Life Insurance Coverage* - Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs - Paid Parental Leave to Support Quality Time with Your Loved Ones - Career Development, including Internal and External Training Opportunities

• Answer incoming phone calls promptly and professionally • Make outbound calls to clients, internal teams, and departments • Efficiently manage a high volume of calls and email correspondence • Coordinate and schedule field events, including appointments with technicians, clients, and homeowners • Deliver exceptional customer service while maintaining strong client relationships • Utilize professional de-escalation techniques to resolve complex client issues • Accurately enter project notes, client communications, and data into internal systems • Prepare and obtain necessary work authorizations and documentation • Organize files and perform additional administrative tasks as needed • Coordinate meetings, track action items, and follow up with stakeholders • Monitor project timelines and assist in removing roadblocks for clients and internal teams • Quickly learn and adapt to new software platforms and CRM systems