Engage with clients to deliver exceptional service, identify sales opportunities, and resolve banking issues. Collaborate with team members to enhance client relationships and leverage technology for an improved client experience.

Role Description We are seeking a highly organised Student Support Services Officer to provide administrative and operational support in a fast-paced education environment. This role is primarily focused on coordinating student-related processes, including: - Attendance monitoring - Practical placement arrangements - Ongoing student support through written communication The ideal candidate is proactive, detail-oriented, and capable of using sound judgment to troubleshoot issues and escalate concerns when needed. Key Responsibilities - Monitor and verify student attendance records daily within the learning management system (LMS) - Review attendance submissions from trainers and ensure records are accurate, complete, and up to date - Coordinate practical placement arrangements by liaising with external facilities and stakeholders - Send placement requests, manage placement-related communications, and track confirmations through email and placement platforms such as PlaceRight - Maintain and organise placement agreements, student records, and supporting documentation - Provide timely support to students primarily via email, text, and digital communication platforms - Respond to student enquiries regarding attendance, placements, and general administrative concerns - Identify issues, resolve routine concerns independently, and escalate more complex matters appropriately - Ensure accurate data entry, record-keeping, and compliance with internal administrative processes Qualifications - Previous experience in administrative support, student services, education coordination, or a similar role - Strong written English communication skills, with confidence handling high-volume email correspondence - Excellent organisational skills and strong attention to detail - Experience managing administrative workflows, documentation, and data entry - Comfortable working with learning management systems, CRMs, or similar digital platforms - Strong problem-solving skills with the ability to exercise sound judgment independently - Ability to manage multiple priorities and work efficiently in a structured environment - Comfortable making occasional phone calls when required - Experience coordinating placements, scheduling, or stakeholder communication is highly preferred - Familiarity with placement coordination tools such as PlaceRight or similar scheduling/placement platforms is highly preferred Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

• Liaison between the customer and Paragon Asset Recovery • Point of contact for customer inquiries and requests • Generate management reports • Address requests from internal departments • Perform work on customer engagements to ensure their successful completion: Deliver on what has been promised to the customer • Meet customer needs to ensure customer satisfaction • Perform periodic analysis of the customers or engagements to: Identify issues, solve problems, and recommend solutions • Identify opportunities for efficiencies or enhancements • Perform special projects as assigned by account leaders or others within the organization • Maintain flexibility with job assignment with ability to assist in other departments as needed • Perform other duties as assigned

Role Description The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities - Member-Level Support - Respond to member inquiries via phone, email, or chat with professionalism and empathy. - Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. - Escalate complex cases to senior support staff as needed. - Document all member interactions accurately to ensure compliance and service quality. - Identify recurring issues and share feedback with leadership for process improvement. - Collaboration & Communication - Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. - Participate in team huddles and training sessions to stay informed on product updates and policy changes. - Maintain a positive and solutions-oriented approach in all member interactions. - Review general team processes for accuracy and recommend updates to leadership. - Professional Development - Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. - Seek mentorship and feedback to grow into more advanced support or account-facing roles. Qualifications - Required - 1–2 years of experience in customer service, healthcare, insurance, or benefits. - Strong verbal and written communication skills. - Ability to manage member issues with empathy and attention to detail. - Preferred - Associate’s degree in Business, Healthcare Administration, or related field. - Familiarity with CRM platforms, call center tools, or SOP documentation. - Interest in career growth within client support or account management. Requirements - Anticipated Weekly Hours: 40 - Time Type: Full time - Pay Range: The typical pay range for this role is $17.00 - $28.46. - This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Benefits - This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. - The benefits for this position include: - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources, based on eligibility - Additional details about available benefits are provided during the application process.