Hotel Engine logo
Hotel Engine

Innovating business travel with a free-to-use hotel booking platform.

Senior ARI Specialist

GeneralGeneralContractRemoteSeniorTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Latin America

Posted

60 days ago

Salary

0

Seniority

Senior

Job Description

Senior ARI Specialist

Hotel Engine

• Own rate loading inquiries and tickets piped into the ARI Intake board, from triage through resolution — driving accuracy, turnaround time, and stakeholder communication across every request. • Investigate, diagnose, and resolve complex rate discrepancies across our supply systems, including GDS-sourced rates and direct-loaded property content. • Write and maintain SQL queries against our data warehouse to validate rate accuracy, surface gaps in coverage, and answer ad-hoc questions from Sales, Partnerships, and Supply leadership. • Build Python scripts and automations to streamline repeatable rate-loading and audit workflows — reducing manual effort and improving consistency. • Maintain and extend Salesforce-based reporting and workflows used to track partner rate programs, requests, and lifecycle. • Develop weekly and monthly dashboards covering rate quality, coverage, and operational performance against SLAs. • Partner with Sales, Account Management, and Supply leadership to translate rate signals into action — flagging risks, recommending interventions, and helping prioritize engineering and partner outreach. • Build and own SOPs and process documentation as rate operations scale. • Identify automation and process-improvement opportunities and lead them to completion in partnership with Engineering and Data.

Job Requirements

  • 3+ years in a technical operations, business analyst, or analytics role — ideally with exposure to rate management, pricing operations, or inventory operations.
  • Strong working proficiency in SQL — you can independently write queries against a modern warehouse (Snowflake, Redshift, BigQuery) to investigate and validate data.
  • Hands-on experience with Salesforce — reports, dashboards, and ideally light flow / object configuration.
  • Python proficiency — comfortable writing scripts to manipulate data, hit APIs, and automate repeatable workflows. (You don't need to be a software engineer, but you write real, reusable code.)
  • Strong analytical instincts paired with a “driver, not passenger” ownership mentality.
  • Excellent written and spoken English, with the communication chops to work cleanly across U.S.-based Sales, Supply, and Engineering teams.
  • Comfortable operating remotely and managing your own throughput in a fast-moving environment.

Benefits

  • Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
  • Benefits: Check out our full list at engine.com/culture.
  • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

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