• Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. • This position requires daily travel by auto with frequent overnight stays. • Perform daily task in accordance with all Safety regulations and protocols. • Completes all safety related training on time and to expectation. • Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system. • Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions. • Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment. • Technical support and training to Signode Technicians. • Monitor and manage their schedule service calls for accuracy and completion. • Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts. • Make adjustments and test for proper operation on designated equipment assigned. • Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment. • Proactively report and follow up on potential unsafe conditions and suggest effective solutions. • Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions. • Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering. • Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers. • Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals. • Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives. • Prepare comprehensive, non-conformance reports and service bulletins. • Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.

• Provide highly visible customer support through the performance of on-site installation • Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Serve as company liaison with customer on administrative and technical matters for assigned projects • Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Answer service calls independently without assistance within one year of employment.

Job Description: 8+ Years of experience in Data Engineering Client Consulting and Technical Leadership Exp: Min 2 years, P1 Tech Stack: Databricks 2-3 years, P1 Preferred Experience: Tech Stack: Cloud - Azure/AWS 1-3 years, P2 Iceberg + Hadoop + Spark + Snowflake Should have experience in building data warehouses.