Operational Analyst – Verint Quality Execution

Location

Texas

Posted

13 days ago

Salary

$51.7K - $73.8K / year

Seniority

Junior

Bachelor Degree1 yr expExperience acceptedEnglish

Job Description

Operational Analyst – Verint Quality Execution

Gainwell Technologies

• Support the execution and optimization of enterprise Verint Quality Management (QM) and Automated Quality Management (AQM) capabilities within the Performance Enablement Organization (PEO) • Translate business, operational, and compliance requirements into clear, well‑documented system configurations • Assist with pre‑go‑live testing, post‑go‑live stabilization, and production validation • Maintain clear documentation to enable knowledge transfer and reduce single‑point dependency • Partner with Quality leaders and operational stakeholders to understand business needs • Gather, analyze, and document detailed business and functional requirements

Job Requirements

  • Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience
  • 1–3 years of experience in operations analysis, quality support, business analysis, or QA‑related roles
  • Exposure to omnichannel and back‑office quality programs, including evaluations, scorecards, or calibration processes
  • Experience configuring or supporting enterprise CX/WFO/Quality platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions, with Verint strongly preferred
  • Experience supporting system implementations, enhancements, or migrations

Benefits

  • comprehensive health benefits
  • flexible vacation policy
  • 401(k) employer match
  • educational assistance
  • leadership and technical development academies

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