Role Description The University of Virginia seeks an IRB Analyst or IRB Senior Analyst. Level will be determined by qualifications. This position is available within the Institutional Review Board Health Sciences Research (IRB-HSR) Human Research Projection Program (HRPP) with the Vice President for Research (VPR) Office. This position will focus on ensuring safety, security, and adherence to federal and state laws and regulations as they apply to human subjects research. Key Responsibilities: - Provide advice/education to investigators regarding federal and state regulations, ethical principles on the protection of human subjects and assistance with developing and processing submissions to the IRB-HSR. - Perform administrative review of complex biomedical research protocols. - Act as the liaison between institutions and external IRBs, managing the administrative and regulatory processes for multi-site research when UVA serves as the IRB of Record. - Move reliance modification submissions through workflow in a timely manner, ensuring that submissions are review-ready prior to reliance, conducting reliance reviews, and generating correspondence after the reliance review process is complete. - Act as the back-up liaison between institutions and external IRBs, managing the administrative and regulatory processes for multi-site research when UVA relies on an external IRB. - When appropriate, serve as an IRB member and conduct reviews and approvals of expedited submissions. - Ensure sensitive and confidential issues are concisely and properly communicated, negotiated, resolved and documented. - Point out deficiencies in policies, procedures, as well as guide and assist in drafting revisions. - Obtain and maintain CIP certification when qualified. - Conduct accurate data entry and maintenance of all protocol review activities. - Prepare board meeting materials, and coordinate the dissemination of submissions to board members. - Communicate professionally and efficiently with all levels of the organization. - Assist with migrating to a new electronic system (Huron) to allow for a smooth transition and better management of our changing workflows. - Attend team meetings and other seminars/workshops as required. Qualifications - Education: Bachelor's degree. 4 years of relevant experience may be considered in lieu of a degree. - Experience: At least two years of relevant experience for IRB Analyst. - Education: Bachelor's degree. 4 years of relevant experience may be considered in lieu of a degree. - Experience: Four years of relevant experience for IRB Senior Analyst. Preferred Qualifications - Current Certified IRB Professional (CIP) or certification obtained within 3 months. Physical Demands - This is primarily a sedentary job involving extensive use of desktop computers. - The job does occasionally require traveling some distance to attend meetings and programs. Compensation - The anticipated hiring range is $65,000–$95,000, commensurate with education and experience. - This is an exempt-level, benefited position. Employment Terms - This is a restricted position, which is dependent on funding and is contingent upon funding availability. - This position has a term limit of 2 years. The position may be renewed, dependent upon need, availability of funding, and performance. - This position is fully remote and may be performed outside of Charlottesville, VA, in alignment with UVA’s remote work guidelines. How to Apply Please apply online, by searching for requisition number R0083523. Complete an application with the following documents: - Resume - Cover Letter Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration. Internal applicants: Search and apply for jobs on the UVA Internal Careers website. Reference checks will be completed by UVA’s third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required. For questions about the application process, please contact Jessica Russo, Senior Recruiter, sxv9zv@virginia.edu. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.

• Conduct both systemic and targeted analysis to identify reimbursement errors and to determine root cause • Collaborate with Configuration, Configuration UAT, Enterprise UAT, IT Claims, and Payment Cycle Team members to ensure test scripts are comprehensive • Provide analytical support and leadership for special projects and initiatives related to reimbursement of claims for both providers and members • Research and provide recommendations to the Reimbursement Committee for reimbursement of services • Research claim results to determine potential errors/discrepancies attributed to clinical edits, claims coding, payment policies, and application of fee schedule and rates • Develop business requirements for payment decisions and manage the implementation process with Configuration, CES, IT and Market stakeholders • Lead special projects to ensure payment discrepancies are resolved and communicated to the appropriate parties • Provide payment expertise at provider meetings, Medicaid Fairs, market workgroups, and any other industry related events • Review and interpret regulatory items and policy manuals to ensure test scenarios support the requirements

• Payment Cycle Analyst IV is responsible for conducting both systemic and targeted analysis to identify reimbursement errors and to determine root cause. • Collaborating with Configuration, Configuration UAT, Enterprise UAT, IT Claims, and Payment Cycle Team members to ensure test scripts are comprehensive. • Proactively collaborates with various teams to support contracting implementations and resolution of complex claims issues. • Validate MCA Tests for expected results and communicate information to Reimbursement Analysts and HP Managers for provider notification. • Create effective written and oral communication materials that summarize findings and support fact-based recommendations

Role Description We are seeking a Client IT Analyst to support enterprise customers and internal stakeholders with client-facing technical, access, and operational support issues. This is a client-facing IT support role focused on troubleshooting, ticket management, escalation coordination, identity and access issues, and endpoint/device-related questions. This role sits at the intersection of IT operations, customer support, enterprise tooling, and security-adjacent workflows. The ideal candidate is highly organized, technically capable, customer-oriented, and comfortable operating in fast-paced environments where responsiveness and clear communication are critical. You will help support enterprise customers, improve operational support processes, manage escalations, troubleshoot access and endpoint-related issues, and partner closely with Security, Infrastructure, Customer Success, Support, and Product teams. Responsibilities - Enterprise Technical Support - Serve as a technical support contact for enterprise customers and strategic accounts. - Troubleshoot customer-facing issues related to authentication, account access, enterprise integrations, endpoint posture, and operational workflows. - Assist customers with onboarding, access configuration, SSO setup, MFA enrollment, and troubleshooting. - Coordinate resolution efforts across Infrastructure, Security, Engineering, Product, Customer Success, and Support teams. - Support operational workflows related to enterprise SaaS environments and customer support systems. - Ticket & Escalation Management - Manage customer-facing support tickets and technical escalations through resolution. - Track issues, owners, timelines, and follow-up actions. - Prioritize high-severity customer-impacting issues and coordinate appropriate response efforts. - Maintain clear written updates for customers and internal stakeholders. - Help improve escalation handling, ticket management, and operational support procedures. - Identity, Endpoint & Security-Adjacent Support - Support troubleshooting related to identity and access management systems. - Assist with endpoint-related operational issues involving managed devices, device trust, security posture, and enterprise access controls. - Help support secure authentication and access workflows across enterprise environments. - Coordinate with internal Security teams during customer-impacting security investigations or security-related support issues. - Assist with operational tasks related to monitoring, remediation, and support workflows. - Incident Coordination & Customer Communications - Assist with operational coordination during incidents or service disruptions. - Help prepare customer-facing communications, updates, and follow-up reporting. - Ensure customers receive timely and professional updates during operational issues. - Partner with Customer Success, Support, and Security teams to maintain customer trust during escalations. - Process Improvement & Documentation - Improve operational maturity for customer support and escalation workflows. - Build and maintain runbooks, troubleshooting guides, and knowledge base documentation. - Identify recurring operational pain points and partner with technical teams on long-term improvements. - Help improve automation and operational efficiency across support workflows. - Contribute to operational metrics and reporting. Qualifications - 3+ years of experience in technical support, enterprise IT, helpdesk engineering, systems administration, customer support engineering, or related roles. - Experience troubleshooting identity, authentication, endpoint, SaaS, or access-related issues. - Familiarity with SSO, MFA, identity providers, device management, and enterprise support environments. - Strong troubleshooting and problem-solving skills. - Strong communication and customer service skills. - Ability to coordinate across technical and non-technical teams. - Experience managing tickets, escalations, and operational workflows. - Comfortable operating in fast-paced environments with shifting priorities. Requirements - Experience supporting enterprise or B2B SaaS customers. - Familiarity with endpoint management and enterprise security tooling. - Experience supporting macOS and Windows environments. - Familiarity with security operations or incident response workflows. - Experience with ticketing, workflow, and operational support platforms. - Exposure to enterprise compliance or security programs. - Scripting or automation experience is a plus. - Certifications such as Security+, endpoint management, identity provider, Microsoft, or equivalent are a plus.