• Define, design, and evolve enterprise-wide SAP architectures that align business strategy with technology, enabling scalable, secure, and future-ready solutions. • Own the overall SAP landscape architecture, including integration patterns, cloud adoption, and hybrid scenarios, ensuring consistency and interoperability across systems. • Act as a trusted advisor to executive stakeholders, translating business objectives into actionable SAP roadmaps using SAP S/4HANA and the broader SAP ecosystem. • Architect robust, high-performance end-to-end solutions leveraging SAP S/4HANA for complex, multi-entity, and multi-process environments. • Assess and introduce emerging capabilities such as AI, automation, analytics, and extensibility to enhance business value through SAP solutions. • Establish and enforce enterprise architecture principles, standards, and best practices aligned with SAP reference architectures and Westernacher methodologies. • Define SAP Business Technology Platform (BTP) usage for integration, extension, automation, analytics, and innovation across the enterprise landscape. • Guide and influence cross-functional SAP teams, fostering architectural discipline, collaboration, and a culture of continuous improvement.

Role Description We are looking for young, energetic, and tech-savvy Support Resources to join the TekHQS team. In this role, you will serve as the first point of contact for customers, assisting them with onboarding, troubleshooting, and navigating our diverse technology solutions. You will play a key role in ensuring a seamless client experience and strengthening TekHQ's reputation for excellent support. - Provide timely and professional support via chat, email, and phone. - Assist customers with setup, onboarding, and troubleshooting of trucking software and ELD devices. - Document common issues, customer feedback, and solutions to improve the support process. - Escalate complex technical problems to product/engineering teams. - Maintain a positive, empathetic, and customer-first approach in all interactions. Qualifications - 1-2 years of experience in customer support, technical support, or a related role. - Strong communication skills in English (verbal and written). - Energetic, proactive, and problem-solving mindset with a positive attitude. - Basic knowledge of technology, trucking software, or ELD systems (training will be provided). - Passion for helping customers and improving support experiences. - Ability to multitask, stay organized, and work in a fast-paced environment. - Comfortable using CRM systems, digital tools, and support platforms. Requirements - Prior experience in customer support or technical support roles (preferred but not required). - Familiarity with the trucking industry, ELD compliance, or logistics operations (preferred but not required). - Bilingual skills (English/Punjabi) are a plus (preferred but not required). Benefits - Job Type: Full-time, Remote - Timing: 8:00 PM to 5:00 AM - Location: DHA Phase 6, Lahore, Pakistan

• Maintain accurate and up-to-date revenue and opportunity data for reporting and forecasting • Act as the main point of contact for logging and updating opportunities • Support continuous improvement of opportunity and bid management processes • Assist with bid submissions, ensuring quality and compliance standards are met • Maintain and update bid content, CVs, case studies, and company information • Support administrative tasks including travel bookings, expense processing, and purchase order requests via Coupa.

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat • Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction • Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) • Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner. • Guides stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite • Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence • Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction • Collaborates with internal support teams to resolve challenges • Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture • Develops regular and thorough status communications for senior leadership and stakeholders • Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions