Role Description Our remote coordination team is growing, and we're currently seeking organized, dependable individuals to join us as Planning Support Specialists. In this role, you'll assist clients with coordinating personalized travel experiences, organizing reservation details, and helping ensure every part of the planning process is handled efficiently and accurately. This opportunity is ideal for individuals who enjoy customer interaction, problem-solving, and working independently in a flexible remote environment. Whether you have previous experience in customer support, hospitality, scheduling, or administration, or you're looking to build new skills, full training and ongoing support are provided. Responsibilities - Help clients organize travel plans based on preferences, timelines, and budgets - Assist with arranging accommodations, flights, cruises, transportation, activities, and vacation packages - Research destinations, supplier options, and available travel services using approved systems - Review booking details and assist with confirmations, itinerary organization, and reservation tracking - Communicate with clients professionally through phone, email, and online communication platforms - Support travelers with schedule updates, trip modifications, and follow-up requests - Maintain detailed and organized client records within internal systems - Stay informed on supplier promotions, destination information, and travel updates - Participate in virtual onboarding sessions, training workshops, and ongoing learning opportunities Qualifications - Strong communication and interpersonal skills - Excellent organization and attention to detail - Comfortable managing multiple responsibilities in a remote setting - Basic knowledge of computers, email platforms, and online tools - Reliable internet connection and professional communication habits - Self-motivated with a positive attitude and willingness to learn - Interest in travel, customer experience, coordination, or hospitality-related work - Must be at least 18 years of age - Must reside in the US, UK, Mexico, Australia, Spain, or other approved hiring regions Benefits - Fully remote work structure - Flexible scheduling options - Step-by-step onboarding and guided training resources - Ongoing mentorship and development support - Access to travel systems, supplier partnerships, and industry tools - Eligibility for travel-related incentives, discounts, and recognition programs - Opportunities for advancement within a growing remote team

Role Description Join BGIS Integrated Technical Services (ITS) as a Commercial HVAC Installer Support Technician in FL (Remote). If you’re a skilled HVAC professional, seize this opportunity to grow your career with competitive pay, comprehensive benefits, and a supportive, innovative team. - Install and replace Commercial HVAC systems with precision and care. - Apply your expertise in electrical and mechanical components. - Perform pipefitting, brazing, and soldering for refrigerant piping. - Troubleshoot and resolve installation challenges quickly and effectively. - Deliver outstanding customer service and clear communication. - Work safely, efficiently, and collaboratively with other professionals. - Stay current with evolving HVAC technologies and best practices. Qualifications - Experience: 3-5 years in light Commercial or Commercial HVAC installation and system replacement. - Certification: EPA Certification required. - Skills: Strong technical knowledge, troubleshooting ability, and attention to detail. - Physical Ability: Lift up to 75 lbs., climb ladders, and work in confined spaces. - Other Requirements: High school diploma or GED, valid driver’s license, and ability to pass background and drug checks. - Travel: Flexibility for overtime and regional travel (per diem: $55/day, lodging provided). Requirements - Service van, iPad, iPhone, PPE provided. - Technician Tools: Hand tools, drills, Sawzall, manometer, multimeter, refrigerant gauges. Benefits - Competitive Pay: $25–$30/hour ($52,000–$62,400 annually based off a 40 Hr. work week) + OT when authorized by the Supervisor. - Per diem: $55/day + company lodging provided for regional travel. - Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure. - Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas). - 401(k) Match: 5% employer contribution. - BGIS Kickoff Tech Program – Choose One: - $3,500 cash bonus - 40 additional hours of floating holidays - $1,250 technical training reimbursement - Additional Perks: - Company Vehicle: Take-home option available. - Tech Tools: Company-issued cellphone and tablet. - Annual Boot Voucher: Stay equipped with the right gear. - Comprehensive Benefits: Health, life, and disability coverage. - Corporate Discounts: Exclusive perks through ADP. - Career Development: Ongoing technical training and certifications. - Growth Opportunities: Clear paths for advancement and relocation. Company Description BGIS ITS is an equal opportunity employer. We are committed to creating an inclusive workplace where diversity is celebrated, and all employees are valued. - Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness, and community involvement. - We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. - BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.

Role Description We are seeking a high-energy, proactive Customer Success Manager to join our growing, fast-paced cybersecurity company. In this role, you will be the primary advocate for our clients, ensuring they realize maximum value from our threat hunting platform. You will serve as the central hub connecting our customers to our internal teams, thriving in a dynamic culture where managing multiple duties and prioritizing on the fly is second nature. This is a remote-friendly role with a strong preference for candidates located on the East Coast to facilitate easier collaboration with our primary client base and headquarters. Please note that this role requires a hands-on approach, bridging the gap between remote support and face-to-face partnership. Qualifications - 3+ years of experience in Customer Success, Account Management, or a similar client-facing role, with a strong background working in the cybersecurity or InfoSec industry. - Willingness and ability to travel up to 25% of the time for in-person client meetings, onsite onboarding, and industry events. - A proven track record of creating, documenting, and implementing effective customer onboarding and support frameworks in a fast-growing SaaS environment. - Hands-on experience and a high comfort level using modern AI tools (ChatGPT, Claude, Gemini, etc.) to enhance productivity and creatively solve operational challenges. - Exceptional verbal and written communication skills, with the ability to translate complex cybersecurity concepts for non-technical stakeholders and vice versa. - Ability to work East Coast hours (EST/EDT) to align with our core internal teams and customer geographic density. Requirements - Travel to customer sites (up to 25% of the time) to lead in-person Strategic Business Reviews, facilitate deep-dive security workshops, and foster high-trust relationships with key stakeholders. - Take ownership of the customer journey by actively designing, building, and iterating on scalable onboarding workflows and customer support processes from the ground up. - Leverage Generative AI tools (such as ChatGPT, Claude, or Gemini) to optimize daily workflows, draft support documentation, streamline customer communications, and scale our success initiatives. - Act as the internal quarterback, seamlessly partnering with Engineering, Marketing, Product, and Sales to deliver a unified, top-tier customer experience. - Serve as the "Voice of the Customer." Synthesize user feedback, translate complex cybersecurity needs into technical requirements, and partner with Product and Engineering to prioritize feature requests and escalate critical security issues. - Collaborate with the Sales team to ensure smooth post-sale handoffs, align on customer security goals, identify expansion opportunities, and drive high retention rates. - Work closely with the Marketing team to identify power users, cultivate brand advocates, and source compelling stories for case studies and testimonials. Benefits - Competitive salary and performance-based bonuses. - Flexible PTO and a remote work environment built on trust. - Comprehensive health, dental, and vision insurance. - A collaborative, agile culture that values transparency, cross-departmental teamwork, and continuous learning. - The opportunity to be a foundational member of the CS team, shaping how we support and protect our clients.

Role Description The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs. Essential Duties and Responsibilities - Provides superior customer service and remains solution driven with all customers and/or customer concerns. - Provide phone coverage within the queue. - Handles customer issues, as needed, to ensure quality customer service. - Effectively uses multiple software systems to service accounts, including but not limited to Customer Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, and Microsoft Suite. - Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories. - Investigates customer issues and finds appropriate solutions. - Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested. - Manages appropriate distributor relationships and other partnerships. - Updates data in Salesforce.com and sets up new accounts. - Communicates potential sales opportunities via leads to appropriate teams. - Other duties as assigned. Qualifications - High school diploma required. - Associates degree in business or veterinary related field, or equivalent related experience preferred. - Minimum of 2 years’ experience in call center environment is preferred. - Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred. Knowledge, Skills and Abilities - Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions. - Strong organizational skills and attention to detail. - Demonstrated ability to approach problems and find appropriate solutions. - Ability to work effectively in a team environment. - Ability to adapt and be flexible in a variety of situations. - Displays strong oral and written communication, especially over the telephone, with both internally and externally customers. - Accurate and efficient data entry skills. - Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required. - Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred. - Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team. Working Conditions - The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. - The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. - The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. - The associate is occasionally required to sit and stoop, bend, kneel, or crouch. - The associate must occasionally lift and/or move up to 15 pounds. - The associate will primarily work in a typical office environment or a remote home office. - The noise level in the work environment is usually moderate. - The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. - The associate is frequently required to use a calculator; fax, copy machine, and phone system. - The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. - Environment where pets are present. Benefits - Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. - Benefits eligibility is based on employment status. - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts