Role Description This role is remote and can be performed from anywhere in the U.S. The Licensing Enablement & Adoption team provides licensing training, portal demos, and strategic guidance to Cisco customers and partners, with the goal of enabling their self-sufficiency with licensing management. This is a high-impact hybrid role that sits at the intersection of Strategic Licensing Enablement and Instructional Design. You won't just be creating training materials; you will be the bridge between Cisco's complex licensing ecosystem and the people who use it. You will own the end-to-end learning lifecycle from designing interactive, multimedia content to delivering live, strategic guidance that helps our customers and partners unlock the full value of their Cisco investments. Key Responsibilities - Enablement & Strategic Guidance: - Deliver live licensing training, portal demos, and best-practice workshops to internal teams, partners, and customers. - Provide strategic consulting on Smart Account optimization, license migrations, and consolidation to improve value. - Assist stakeholders in navigating the Cisco licensing ecosystem to ensure operational efficiency. - Work multi-functionally to resolve licensing queries and ensure seamless stakeholder engagements. - Content & Learning Design: - Develop and maintain high-quality training materials, including documentation, process walkthroughs, and multimedia videos. - Design structured courses and assessments to meet diverse learning objectives. - Collaborate with Domain Experts to ensure content accuracy and relevance. - Manage the learning content lifecycle, including version control and accessibility standards. Qualifications - 1+ years of experience in instructional design, technical training, or a customer-facing enablement role. - Proven ability to create professional-grade training documentation and multimedia content (videos, walkthroughs, FAQs). - Excellent presentation and facilitation skills, with the ability to simplify complex technical concepts for diverse audiences. - Experience using data or feedback to measure training effectiveness and improve learning outcomes. Requirements - Bachelor’s degree in Instructional Design, Education, Communications, or a related field (or equivalent practical experience). - Experience with Cisco licensing tools and processes (e.g., Smart Accounts, CSSM, Cisco License Central). - Proficiency in modern e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia, or similar). - Proficiency administering Learning Management Systems (LMS) to track and report on learner progress. Benefits - Medical, dental and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees. - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco. - 16 days of paid vacation time per full calendar year for non-exempt employees. - Flexible vacation time off program for exempt employees. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer.

Role Description The FERC Supervisor coordinates and provides direct supervision of the day-to-day operations of a front-end revenue cycle team in one or more outpatient sites. The responsibilities will also include scheduling, coaching, training, and mentoring to assure proper data flow and resource utilization. Tracks ongoing team performance as it relates to claim work queues, productivity, and data integrity. Ensures staff members maintain a thorough knowledge of billing procedures and registration collection. Participates with other peers and higher management in department planning and budgetary processes. The FERC supervisor also has the ability to implement changes in procedures at their discretion. The FERC office supervisor will work collaboratively with RGMG administration and site practice managers to ensure that Access Associates support the efficient and effective operation of the office. In addition to revenue cycle activities, Access Associates serve important hospitality and safety functions. They must exhibit excellent customer service to help ensure high patient satisfaction. Though not clinically trained, Access Associates must also diligently monitor the waiting areas and have a high degree of sensitivity to any expression of distress by those at our doors or within our centers, and respond assertively in communicating with clinical personnel to quickly evaluate anyone expressing (verbally or non-verbally) such distress. Qualifications - Associate’s Degree or equivalent preferred. - 5 years previous experience in office operations, preferably in billing and data management. - Experience as a Senior or Lead Access Associate desirable. - Proficient with PC and office programs including database management, spreadsheets, and presentation software. - Excellent customer service and communication skills required. - Must demonstrate excellent written, verbal communication, organization, and people skills with demonstrated ability to lead or direct people. - Basic computer skills required – experience with IDX BAR and/or Epic Cadence or similar applications preferred. Requirements - Directs, coordinates, and supervises the front-end operations of an ambulatory setting. - Trains and mentors front-end staff on work processes and customer service. - Keeps manager apprised of team members’ performance, employee issues, and any unusual situations or events that may occur. - Schedules and maintains adequate staffing coverage to ensure operational demands are met. - Participates with manager in reviewing performance indicators including but not limited to claim edit work queues, POS copays and payments, charge entry completion. - Ensures compliance with all departmental, organizational, and regulatory standards and policies by cascading to front office staff. - Works with front office team members in identifying services where no payment source has been confirmed; follow up with communication to financial assistance and/or payment arrangements. - Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable. - Ensures the accuracy of all data collected including registration and encounter charge entry before claims are submitted. - Communication with external customers such as but not limited to payers, physician offices, and other departments. - Contributes effectively to the budget process by helping to identify potential variances. - Recommends Human Resource actions and pay decisions for direct reports. Benefits - Pay range: $62,400.00 - $70,000.00 - Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Company Description Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

• Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos. • Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation. • Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies. • Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments. • Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions. • Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency. • Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights. • Mentor junior team members and contribute to a culture of operational excellence and continuous improvement.

• Provide management and skills development for a team of highly skilled and senior Mission Assurance engineers who focus on Continuous Improvement and Root Cause Correction Actions. • Leverage Lean-Agile principles and industry best practices to drive development and execution of continuous improvement activities across functions represented within Global Operations including Corporate functions across the enterprise. • Provide leadership and oversight to Preventative & Corrective Action Boards (PCAB). • Oversee management of performance measures and Centralized improvement backlog dashboards to ensure appropriate metrics are visible and actionable for understanding trends and areas of focus that drive business value and speed. • Lead end-to-end improvement projects using Lean, SixSigma, and Agile methodologies. • Conduct value stream mapping, root cause analysis (5 Why, Fishbone), and process performance audits. • Facilitate workshops, Kaizen events, and training sessions to upskill staff in continuous improvement tools. • Partner with IT, Finance, and Operations to design or configure automation solutions (RPA, workflow engines). • Serves as the organization's subject matter expert on Continuous Improvement and provides training and development activities for cross-functional team members • Demonstrate excellent written and verbal communication skills, effectively influencing stakeholders at all organizational levels.