ServiceTitan logo
ServiceTitan

The operating system for the trades

Senior AI Engineer – Agent OS Platform

AI EngineerMachine Learning EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

California

Posted

28 days ago

Salary

$168.2K - $224.9K / year

Seniority

Senior

Job Description

Senior AI Engineer – Agent OS Platform

ServiceTitan

• Design and implement core Agent OS platform services. • Write production code and review implementation details from other engineers. • Build reliable APIs, workflows, tools, and services for agent execution. • Inspect traces, debug failures, and improve production behavior. • Design evaluation scenarios and regression suites for agent workflows. • Work through real agent failure modes: stale context, wrong tool calls, missing permissions, unsafe actions, poor retrieval, latency spikes, and cost regressions. • Partner with domain teams to turn agent use cases into reusable platform patterns. • Help define platform contracts for tools, actions, approvals, context, memory, evidence, and evaluation. • Contribute to technical direction while staying grounded in what can ship quickly and safely. • Communicate clearly with engineers, product managers, architects, security partners, and engineering leadership.

Job Requirements

  • 5+ years of production software engineering experience.
  • Strong hands-on coding ability in Python, Java, C#, or another backend language. Python experience is strongly preferred.
  • Experience building AI, ML, data, platform, infrastructure, workflow, automation, or developer-platform systems in production.
  • Practical understanding of modern LLM application architecture: model gateways, prompt and context assembly, retrieval, tool calling, structured outputs, memory, agent workflows, and human approval patterns.
  • Experience with distributed systems, event-driven systems, async workflows, queues, durable execution, or message-driven architectures.
  • Strong production-safety instincts for non-deterministic systems: typed contracts, scoped permissions, precondition checks, idempotency, audit trails, rollback, and monitoring.
  • Experience designing or operating evaluation systems: behavioral evals, regression suites, scenario tests, trajectory review, simulation, online metrics, or production monitoring.
  • Strong data and context instincts: SQL, unstructured data, vector search, metadata, provenance, freshness, source authority, and privacy boundaries.
  • Experience with databases, warehouses, or search systems such as PostgreSQL, SQL Server, Snowflake, BigQuery, Elasticsearch, or vector stores.
  • Experience building services on public cloud infrastructure such as Azure, AWS, or GCP.

Benefits

  • Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program.
  • Leadership training for Titans at all levels.
  • Bonusly and peer-nominated awards for great work.
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
  • FSA and HSA plans.
  • 401k match.
  • Telehealth options including memberships to One Medical.
  • Parental leave and support.
  • Up to $20k in fertility services (i.e. IUI and IVF).
  • Surrogacy and adoption reimbursement.
  • On-demand maternity support through Maven Maternity.
  • Free breast milk shipping through Maven Milk.
  • Pet insurance.
  • Legal advisory services.
  • Financial planning tools.

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