Role Description AO Globe Life is expanding and hiring Remote Customer Service & Client Support Specialists to help individuals and families across the United States access essential benefit programs from the comfort of home. This is a remote-first opportunity designed for professionals who value meaningful work, flexibility, and long-term career development. Whether you are early in your career or exploring a new professional direction, this role offers the chance to make a real impact while developing valuable client service and communication skills in a supportive environment. - Conduct scheduled virtual consultations to understand client needs - Guide clients through available benefit options and enrollment steps - Maintain accurate client records and manage follow-up communication - Deliver professional, client-focused support throughout the process - Build long-term relationships through consistent service and trust - Participate in ongoing training, development programs, and team meetings Qualifications - Strong communicators who prioritize client service - Self-motivated professionals who work well independently - Organized individuals comfortable managing a remote workflow - Professionals comfortable using Zoom and cloud-based tools - Candidates with backgrounds in customer service, consulting, or sales (preferred but not required) - Growth-oriented individuals who value mentorship and development Requirements - Authorized to work in the United States - Windows-based laptop or desktop with webcam access - Reliable high-speed internet connection Benefits - 100% Remote Work - Flexible Scheduling - Pre-Scheduled Client Consultations - Professional Training & Development - Long-Term Income Opportunities - Collaborative Culture - Career Advancement Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families. Our remote-first model allows professionals across the country to build meaningful careers while supporting individuals and families through trusted service and guidance. If you are looking for a remote career that offers purpose, flexibility, and long-term growth opportunities, we encourage you to apply and explore joining the AO Globe Life team.

Role Description This is a remote position. We are looking for an Enrollment Customer Service Specialist to provide remote support to families throughout the enrollment and registration process. This role involves assisting parents with questions, providing account support, helping with scheduling, and ensuring a positive customer experience. The ideal candidate has strong communication skills, a professional attitude, and the ability to provide excellent service in a fast-paced remote environment. - Assist families with enrollment inquiries and account support - Respond to customer questions via phone, email, and chat - Guide parents through registration processes - Update customer information in internal systems - Resolve basic customer concerns and escalate when needed - Maintain accurate records of customer interactions - Support scheduling and appointment coordination - Deliver a professional and positive customer experience Qualifications - High school diploma - Customer service or administrative experience preferred - Strong communication and problem-solving skills - Comfortable using online systems and communication tools - Ability to multitask in a remote work environment - Professional and friendly attitude Benefits - Remote work flexibility - Paid training - Flexible scheduling - Career advancement opportunities - Supportive work environment Company Description

• Inbound support to students via phone and WhatsApp to probe and understand the reasons for enrollment cancellation; • Perform system procedures to prevent students from withdrawing from the college; • Identify student needs and provide practical, objective solutions; • Handle different types of situations reported by students; • Use internal systems to record interactions and execute support actions.

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate. Job Purpose and Impact The CRM / LEAP Specialist is part of the Commercial Operations & Enablement team and supports the development, management and continuous improvement of Customer Relationship Management tools (LEAP / CRM) and related business processes that enable Sales and customer‑facing teams to operate efficiently and effectively. Under close supervision, this role acts as a specialist for CRM applications, translating business needs into system support, process improvements and user guidance. The role collaborates cross functionally to ensure CRM tools are effectively adopted, data is reliable, users are trained, and continuous improvements are delivered in line with business objectives. Key Accountabilities - CRM FUNCTIONAL SUPPORT & IMPROVEMENT: Supports the development, management and optimization of CRM (LEAP) tools and related business processes in partnership with Sales Enablement, Operations and Technology teams to improve system effectiveness and user performance. - BUSINESS & PROCESS ANALYSIS: Assists in gathering and analyzing business requirements, identifying process gaps, usability issues and improvement opportunities within CRM tools and related workflows. - SYSTEM IMPLEMENTATION & SUPPORT: Participates in preplanning, user readiness, testing, data validation, go live, hyper care stabilization and ongoing support activities for CRM applications and enhancements. - USER TRAINING & CHANGE SUPPORT: Supports preparation of training materials, documentation and communication to assist end users in effective adoption of CRM tools; independently solves moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff. - COLLABORATION: Collaborates with internal business partners, sales teams and regional or local technology support teams to align CRM solutions with business needs and operational goals. - DATA & METRICS SUPPORT: Assists in monitoring system usage, data quality and performance metrics to support process stability, continuous improvement and business decision making. - DOCUMENTATION DEVELOPMENT: Supports preparation and maintenance of process documentation, user guides and functional documentation related to CRM tools and workflows. Qualifications - No minimum years of relevant experience required. Typically reflects 2 years or more of relevant experience. - Fluent in English - Experience providing internal customer service - Basic understanding of our business processes and system functionality - Builds partnerships and works collaboratively with others to meet shared objectives Preferred Qualifications - Experience with Customer Relationship Management tools (LEAP / CRM) - Change management or project experience - Hold self and other accountable to meet commitments - Good planning skills - Curious and eager to learn and improve the status quo Our Offer We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world. We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately. Interested? Then make sure to send us your CV and cover letter in English today: Follow us on LinkedIn: https://www.linkedin.com/company/cargill Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/