Role Description Lead the transformation of our customer acquisition and lifecycle management capabilities. You'll build and scale our digital marketing engine and customer success function from the ground up, driving measurable growth across our diverse product portfolio. This is a performance-driven role with clear metrics and accountability for business outcomes. Key Responsibilities - Product Marketing & Go-To-Market (GTM) - Define and own the positioning, messaging, and go-to-market strategy for each product in the portfolio, ensuring alignment with specific customer segments. - Translate product capabilities into commercial value propositions that sales and CS can actually use. - Own competitive intelligence and market positioning on an ongoing basis. - Demand Generation - Build and manage a multi-channel demand generation strategy, including paid, SEO, email, content, and events. - Implement and optimise marketing automation and CRM integration to support lead scoring, nurturing, and conversion. - Own campaign performance, focusing on MQLs, CPL, and pipeline contribution. - Customer Success - Take commercial ownership of the Customer Success function, including retention, onboarding, adoption, and expansion across the client base. - Build the frameworks and processes for a CS function that scales, including health scoring, renewal management, and proactive engagement. - This function will evolve into a unified Sales & Customer Success team as the business grows. - Performance & Reporting - Own the marketing and CS KPI framework, define the metrics, build the dashboards, and report to the MD with clarity and honesty. - Make decisions based on data, optimising continuously and delivering against aggressive targets for marketing and customer success KPIs. - Lead and coordinate a fully outsourced execution model, managing external agencies for creative, web, paid media, SEO, and content production. Qualifications - 2–5 years of experience in B2B marketing, with at least 1 year in a leadership or ownership role, in-house, not agency. - Demonstrated track record of building demand generation engines with measurable results, pipeline, CAC, and conversion rates. - Experience owning GTM strategy for a SaaS product, not just executing it. - Comfortable working in a lean environment where you build before you delegate. Requirements - Commercially oriented, thinking in CAC, LTV, ARR, churn, and pipeline. - Hands-on with marketing automation and CRM platforms. - Able to brief, manage, and hold accountable external agencies without micromanaging. - Data-driven decision maker who can also write a compelling brief or a sharp value proposition. Benefits - Opportunity to build and scale critical functions with significant business impact. - Autonomy to implement modern marketing and customer success best practices. - Established customer base and proven products as foundation. - Additional performance-based compensation with significant variable component tied to measurable results. - Collaborative environment with supportive executive team. - European scope with potential for international impact. - Career progression opportunities in a growing organization. - Competitive compensation, including a company laptop for business use and business expenses. - Annual leave entitlement aligned to location-based, with gradual progression up to a maximum of 30 days. Company Description iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents. - ISO 9001:2015 and ISO/IEC 27001-2013 accredited. - Recognized in our Quality Management Systems (AMS) and Information Security Management Systems. Company Values - Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations. - Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships. - International Team with a Family Spirit: Our culture values collaboration, appreciation, and personal development.

Role Description Flosum is hiring a Social Media Manager who will own and elevate our brand presence across social channels. This is not a "post a few times a week" role. We are looking for a strategic, creative, and metrics-driven leader who will be the key driver of brand awareness, community engagement, and pipeline generation through social. You will shape how Flosum shows up online — building meaningful connections with both end users and executives, and turning our social presence into a measurable growth engine. - Own Flosum's social media strategy end-to-end across LinkedIn, X, YouTube, and emerging platforms. - Drive brand awareness by crafting compelling narratives that position Flosum as a category leader. - Engage at least 500 net-new people into the Flosum ecosystem each month through creative, authentic outreach and content. - Build and execute targeted engagement plans for our top 10,000 priority accounts, ensuring meaningful touchpoints with both practitioners and executives. - Lead thought leadership programs in partnership with our executives, ghostwriting and amplifying high-impact content that resonates with the Salesforce DevOps community. - Design and launch creative contests, campaigns, and community activations that spark conversation and grow our audience. - Generate significant qualified pipeline from social channels, partnering closely with sales and demand gen to convert engagement into opportunities. - Engage daily with users, customers, partners, and executives — making Flosum's social presence feel human, responsive, and indispensable. - Measure, report, and optimize against KPIs including reach, engagement, follower growth, account penetration, and sourced/influenced pipeline. Qualifications - 4+ years managing social media for a B2B SaaS or technology brand, ideally in DevOps, Salesforce ecosystem, or enterprise software. - Proven track record of building audiences from the ground up and driving measurable business impact — not just vanity metrics. - Strong creative instincts: you can spot a trend, write a sharp post, and build a contest concept that actually gets people talking. - Experience engaging executive audiences and translating technical topics into thought leadership. - Demonstrated ability to source pipeline from social channels and collaborate effectively with sales and demand gen teams. - Data-fluent — comfortable using analytics tools (Sprout, Hootsuite, LinkedIn Analytics, GA4) to inform strategy. - Hungry, scrappy, and ready to make a trajectory-changing impact at a fast-growing company. Benefits - Flosum is the leading native Salesforce DevOps platform trusted by enterprises worldwide. - You'll join a team where your work is visible, your impact is measurable, and your creativity directly shapes how the market sees us.

• Execute multi-channel digital marketing campaigns across email, LinkedIn, paid media, SEO/SEM, webinars, awards, and conference initiatives. • Support demand generation, audience growth, and lead nurturing campaigns targeting banking and fintech decision-makers. • Manage CRM and marketing automation workflows using Pardot or similar platforms, including segmentation, EDM campaigns, and campaign tracking. • Collaborate closely with commercial, editorial, research, and events teams to support marketing initiatives across conferences, awards, subscriptions, and thought leadership campaigns. • Support webinar, virtual event, and conference promotion activities across international markets. • Assist with content marketing initiatives, including reports, whitepapers, newsletters, landing pages, and campaign assets. • Monitor campaign performance, track KPIs, and provide reporting and optimisation insights. • Support LinkedIn paid campaigns, lead generation initiatives, and digital audience engagement strategies. • Coordinate campaign execution timelines across multiple stakeholders and regional teams.

Role Description Working within a pod, Senior Digital Strategists provide advanced support to client email programs, as well as some basic client leadership. This job is an opportunity to learn how to manage client email programs, and to hone more advanced skills in the area of email copywriting and creative development, production, reporting, and client management. Senior Digital Strategists typically report to Managing Digital Strategists. This role is a part of the bargaining unit. Job Responsibilities - Oversees the email content creation process - Writes content for emails and landing pages (with little supervision) - Can delegate the writing process to more junior podmates; subsequently oversees their work, providing guidance and feedback as needed - Makes sure email content aligns with client voices and comports with best practices - Uses effective theories of change in their creative - Ensures teammates are also using effective theories of change - Oversees the content reviewing, revising, editing, and approval process - Collaborates with podmates and clients to get content reviewed, edited, and approved - Can delegate this process to more junior podmates; subsequently oversees their work, providing guidance and feedback as needed - Oversees the email production process - Codes, produces, targets, and launches emails (with little supervision and few to no mistakes) - Can delegate the email production process to more junior podmates; subsequently oversees their work, providing guidance and feedback as needed - Can leverage intermediate HTML, CSS, and SQL knowledge - Can leverage intermediate knowledge of CRM functionalities - Uses intermediate testing knowledge - Contributes testing ideas and methodologies - Oversees the email reporting process - Pulls, reads, interprets, and presents email performance metrics - Can delegate this process to more junior podmates; subsequently oversees their work, providing guidance and feedback as needed - Sets up donation forms and other landing pages (with little supervision) - Can leverage more advanced landing page functionalities, such as setting up and updating ActBlue Express - Takes part in brainstorms and other internal team meetings - Attends and contributes to meetings with clients (with little supervision) - Can own parts of client meetings - Frequently contributes ideas to email content calendars - Helps build out those calendars - Updates calendars as needed - Often reviews peer work for accuracy, functionality, and alignment with best practices - Includes proofing test emails - Assists with helping onboard new clients - Helps stand up new CRM and ActBlue instances - Sometimes contributes to new business proposals - Sometimes project manages client work (with little supervision) - Other responsibilities as requested Qualifications - 2+ years of relevant experience in email fundraising (or similar) - Mastery of 3+ common CRMs or fundraising platforms (ActionKit, ActBlue, ActionNetwork, EveryAction, etc.) - Mastery of email writing for fundraising - Proficiency in HTML and CSS as needed to run major email programs - Able to manage large clients unassisted - Creative writing chops - Enthusiasm for data and testing fundraising content - A desire to play a role in fundraising for major political campaigns, nonprofits, and causes - Attention to detail Requirements - Strongly Preferred but Not Required: - Agency or campaign experience - Experience working in email and digital strategy - Knowledge of different CRMs (Action Kit, BSD, Action Network, NGP, etc.) Benefits - 100% premium coverage for health, dental and vision - Zero deductible health plan - Wellness benefits, which include free memberships to One Medical, Health Advocate, and Talkspace - Profit-sharing plan: share in the growth and success of Middle Seat - Mobile phone or internet reimbursement up to $75 per month - 6% employer match on your 401k retirement account - 20 paid vacation days off, plus 2 floating holidays - Unlimited sick leave - Commuter benefits for public transportation - Coworking/Office Space Stipend for Remote Employees - 12 weeks of paid leave for new parents - $100 monthly student loan reimbursement - $350 monthly mental health benefit - $1,000 annual professional development reimbursement Company Description We are committed to building a diverse and passionate team. We encourage creative-minded individuals with a strong technical aptitude to apply for this position. Women, people of color, and LGBTQ+ individuals are encouraged to apply. Our firm is values-driven. We are intentional with the decidedly left-of-center clients we work with— and we strive to make our work environment and benefits reflect that, including salary transparency, healthy work-life balance, and consistent employee feedback and communication. We’re happy to talk more about our company culture with prospective applicants.