• Build strong, trust-based relationships between Jobber and our key customers • Lead deep discovery conversations to understand each customer’s business goals, challenges, and operating environment • Guide customers through complex onboarding activities, including data migration, third-party integrations, digital payments, and team enablement • Deliver tailored onboarding experiences through 1-to-1 training, proactive outreach, email campaigns, and group sessions • Clearly articulate the value of Jobber’s products, features, services, and partner ecosystem in ways that resonate with each customer • Partner cross-functionally with Product, Engineering, Sales, and Customer Success to share insights, customer feedback, and improvement opportunities • Contribute to the optimization of internal onboarding processes and scalable best practices • Stay current on Jobber product updates, industry trends, and evolving customer needs • Act as a role model on the team by operating with integrity, accountability, and a commitment to excellence • Develop deep expertise in supporting home service businesses and become a thought leader in this space

Job Title: Online Coding Teacher / Customer Success Specialist Company: Coco Coders Location: Fargo, ND Employment Type: Part-time position with the potential for full-time employment About Coco Coders: Coco Coders is a leading online coding school for students ages 6-14 years old, providing innovative coding education to students around the world. Our mission is to inspire and empower young learners to become skilled coders through our comprehensive curriculum and interactive learning platform. About the Role: We are seeking a motivated and passionate individual to join our team as a Customer Success Specialist with small amounts of teaching. In this role, you will be responsible for customer success, supporting teachers and occasionally delivering online coding lessons to students ages 6-14. You will work closely with our remote team to enhance our program, assist with scheduling, and ensure the success of our students. We are looking to expand our presence in Fargo, North Dakota and therefore this position has the benefit of a dedicated office space at Emerging Prairie for flexible hybrid work days. Key Responsibilities: - Provide exceptional and timely customer support via email and chat - Collaborate with the team to enhance the learning experience - Deliver engaging and interactive virtual coding lessons to students using the Coco Coders curriculum - Monitor student progress and provide feedback to support their learning journey - Provide support for teacher scheduling

• Drive the full onboarding lifecycle from kickoff to go-live, manage timelines and risks, and ensure seamless client transitions (handoffs) to the Client Success team with complete contextual information. • Independently implement standard Salesforce and Mogli configurations, translate technical knowledge for precise client configurations, complete the technical implementation of Mogli SMS, and troubleshoot technical issues, escalating to Technical Support as needed. • Promote client success by implementing a dynamic onboarding program and training curriculum, providing customized training sessions that are tailored to the client's specific business use cases, and educating clients on industry regulations like SMS messaging carrier requirements. • Analyze common implementation patterns and challenges to propose concrete, repeatable process improvements for the Onboarding program. • Communicate clearly and consistently with clients, proactively manage expectations, provide timely updates throughout the journey, and record and resolve client questions and problems via Salesforce Cases within the contracted SLA. • Maintain strong internal cross-team communication (Sales, Client Success, Product) to align on requirements and action items, contribute to a self-serve knowledge base for product adoption, and continually advance professional and technical knowledge.

• Handle new customer onboarding by following established SOPs • Provide GoHighLevel technical support, including: Integrating Zoom accounts Assisting with phone verification issues • Support Facebook Ads–related inquiries, including: Setting up Facebook Business Manager Creating and managing ad accounts Answering basic ad system questions • Communicate with clients and internal teams via Discord