Aesthetix CRM

We're the CRM and marketing automation platform behind 300+ medical aesthetics practices nationwide. Our stack runs on GoHighLevel, Twilio, Vercel, Supabase, and more, and we operate as a HIPAA Business Associate. We're a small team that moves fast, ships constantly, and takes ownership seriously. We're hiring a Director of Technical Operations to take over the technical support function end-to-end — from advanced troubleshooting and client-facing solution delivery to leading and developing our support team. This is a player-coach role. You'll be deep in the platform every day solving complex problems while building the processes and team that let us scale. Right now, most advanced troubleshooting and technical decisions run through our founder. This hire changes that. If you want real ownership — not a middle-management seat — this is it. What You'll Own - Run the support team's daily operations: ticket triage, escalations, SLAs, quality, and process improvement - Serve as the top-tier escalation point for complex GHL issues, automation failures, Twilio/telephony problems, API integrations, and webhook debugging - Meet directly with clients to scope requirements, diagnose issues, and implement solutions live in their accounts - Build and optimize GHL workflows, Zapier/Make/N8N automations, and custom integrations - Use AI tools (Claude, ChatGPT, Cursor, etc.) to write code, build utilities, and accelerate delivery — we need an AI conductor, not a traditional software engineer - Create and maintain help articles, SOPs, video walkthroughs, and internal documentation - Coach support team members, run 1:1s, and build a culture of technical curiosity and accountability What Success Looks Like - 30 days — You've completed onboarding, understand the stack, and are handling escalated tickets independently. - 60 days — You're running support operations daily, taking client calls, and have shipped your first help articles. - 90 days — The founder is out of the escalation chain. You own the function and are proactively improving it. - 12 months — You have become THE product expert on the team and being promoted to a c-suite position at CTO

Aesthetix CRM, a leading provider of customer relationship management solutions for aesthetic practices, is seeking a dedicated and experienced Client Onboarding Manager to join our team. As a Client Onboarding Manager, you will be responsible for ensuring that our clients have a seamless onboarding process and a successful transition into using our software solutions. You will work closely with clients to understand their specific needs, manage onboarding tasks, and provide ongoing support and training to ensure their success. Individuals with a high sense or urgency and project management experience will thrive in this role. Responsibilities - Manage the onboarding process for new clients, including conducting up to 4 client meetings, gathering requirements, and setting expectations. - Develop and maintain standard onboarding processes and documentation. - Collaborate with cross-functional teams, including sales, product, and support, to ensure a smooth transition for clients. - Provide training and support to clients to help them optimize their use of our software solutions. - Address client concerns or issues during the onboarding process and escalate to the appropriate teams for resolution. - Monitor client progress during onboarding and ensure timely completion of milestones. - Proactively communicate with clients and their agencies to provide updates and gather feedback to ensure onboarding timelines are met. - Stay up-to-date with product enhancements and industry best practices to provide valuable insights and recommendations to clients.