Simplifying the healthcare experience for clients and members.
Client Implementation Manager
Location
Florida
Posted
12 days ago
Salary
$100K - $125K / year
Seniority
Mid Level
Job Description
Client Implementation Manager
Rightway
• Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state. • Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors. • Document business requirements, develop and oversee project plans, and implement change control procedures. • Document and report out critical milestones, opportunities, and overall client satisfaction with leadership. • Understand industry and market trends in the PBM and Navigation market space. • Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status. • Conduct risk assessments and develop mitigation strategies to address potential project risks and issues. • Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices.
Job Requirements
- Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or related field.
- Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation.
- Strong understanding of PBM industry practices, processes, and regulations.
- Excellent project management skills with the ability to manage multiple projects simultaneously.
- Ability to analyze, interpret, and organize information in a clear and concise manner.
- Proficiency in project management tools and software (e.g., Smartsheet, Monday, Microsoft Project, JIRA, or similar).
- Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership.
- Strong analytical and problem-solving abilities with a keen attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- PMP certification or similar project management certification is a plus.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Paid time off
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