• Leading a team of site reliability engineers in developing and executing product operation and customer supportability plans • Aggregating the customer signal to drive product improvements • Managing on-call duty for the APJ based team as part of the global REAct team • Shaping cross-team communication and collaboration to improve product operation and customer supportability • Identifying opportunities to automate operational processes and reduce toil

• Investigating and troubleshoot networking problems within Linux based networking stack • Monitoring the functioning and performance of the networking infrastructure via Prometheus metric systems and Grafana dashboards • Solving complex problems in a timely and accurate manner and avoid recurrence through proactive troubleshooting, automation, and systems programming • Building software tools and systems to automate analytical tasks and workflows to increase efficiency and reliability. • Leveraging skills in data analysis, network diagnostics and debugging tools to characterize performance and recommend improvements.

• You’ll be a key technical contributor in delivering complex projects — combining deep engineering skills with the confidence to work independently within your area of responsibility. • You’ll take end-to-end ownership of your deliverables, ensuring they meet high standards of quality, security, and performance, while collaborating closely with colleagues and client teams to achieve project goals. • You’ll apply modern DevOps practices to design, build, and optimise solutions that help clients get the most from their cloud platform. • You’ll be actively involved throughout the full project lifecycle — from refining requirements and influencing solutions, to delivering working systems and communicating outcomes to technical and non‑technical audiences. • You’ll also provide guidance and informal mentoring to less experienced engineers, helping to raise capability within the team. • When not delivering on a client engagement, you may contribute to pre‑sales activities such as analysing technical requirements, working with our bid team, and helping develop compelling proposals. • You’ll also have opportunities to engage with Ensono Digital’s internal competencies — sharing knowledge, refining our delivery approaches, and expanding your own expertise.

Role Description As a Staff SRE at Remote, you will own the technical direction of our SRE platform, shaping its architecture, reliability strategy, and long-term evolution. This is a leadership role as much as a technical one: - Drive platform-wide initiatives. - Set the reliability bar for engineering teams across the organization. - Be a force multiplier for the engineers around you. A key part of this role is identifying and leading opportunities to leverage AI: - Reduce operational toil. - Enable engineering teams to build, ship, and operate software more effectively. You will work with a high degree of autonomy, translating technical risks into business impact and aligning with Engineering Managers, Team Leads, and Product teams to ensure reliability and engineering efficiency are built into everything we do. Qualifications - 8+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering. - Deep expertise in Kubernetes: operating, designing, and scaling production clusters. - Proven experience designing and managing cloud infrastructure on AWS (or other cloud providers) at scale. - Strong infrastructure-as-code practice with Terraform. - Experience defining and operating reliability frameworks: SLOs, SLIs, error budgets, alerting strategies. - Solid observability background: Datadog, Grafana/Prometheus, or similar. - Proficiency with CI/CD platforms (GitLab CI, GitHub Actions, or similar) and deployment automation. - Comfortable with Bash and scripting for automation; broader programming skills are a plus. - Experience with container tooling (Docker) and the broader ecosystem around it. - Curiosity and practical experience applying AI tools to infrastructure, operations, or developer tooling. Requirements - Proven track record of driving platform-wide technical initiatives and influencing engineering direction without formal authority. - Strong communicator: able to tailor messaging to technical and non-technical audiences, write clearly, and align stakeholders across teams. - Self-directed: able to identify what needs attention, define the path forward, and execute with minimal supervision. - Experience mentoring senior engineers and creating space for others to lead and grow. - Comfortable navigating ambiguity, translating vague requirements into concrete solutions. - Approaches technical problems with a business lens, understands the cost and value of engineering decisions. Key Responsibilities - Own the technical direction of Remote's SRE/Platform domain, its architecture, tooling, and long-term roadmap. - Define and drive the reliability strategy across the platform: SLOs/SLIs, error budgets, observability, and incident management maturity. - Lead complex, cross-team infrastructure initiatives from discovery through delivery, delegating effectively and keeping projects aligned with business goals. - Identify and lead AI enablement initiatives across the engineering organization. - Drive AI-powered automation for platform operations: intelligent alerting, automated incident triage, self-healing infrastructure, and AI-assisted runbooks. - Contribute to capacity planning and cost-efficiency of Remote's infrastructure. - Mentor senior engineers, raising the technical bar through code reviews, design feedback, and hands-on guidance. - Collaborate with the Security team on platform hardening, threat mitigation, and compliance. - Be a steward of engineering quality across the SRE team, championing best practices, managing technical debt deliberately, and raising standards over time. - Contribute to hiring, onboarding, and continuously improving how the SRE team operates. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.