Title: Analytics & Tech Support Manager Location: Chicago, IL Reports To: Enterprise Account Director Environment: Hybrid (3 days in office; 2 remote) Job Description: Who We Are: Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry. Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers. Purpose of Your Work: As the Analytics & Tech Support Manager working within Managed Service (one of our entities), you will be responsible for leading customer-facing analytics delivery while overseeing TMS technical support and data operations for a large enterprise customer. This role bridges BI development, data governance, and front-line system support to ensure delivery of accurate, actionable insights while maintaining reliable system performance. This position directly supports customer satisfaction, retention, and growth by combining best-in-class analytics with responsive technical support and scalable reporting solutions. It plays a critical role in enabling data-driven decision making and operational excellence across the account. How You Make a Difference Everyday: Customer-Facing Analytics & Performance Management - Partner with the enterprise customer and account leadership to define reporting requirements and deliver scalable, repeatable BI dashboards and scorecards with standardized KPIs across operational, financial, and network performance. - Deliver actionable insights and supporting materials for QBRs, executive reporting, and strategic discussions. - Provide market-based benchmarking and external insights to contextualize transportation cost and service performance against industry trends. - Develop exception-based reporting and alerting to identify service risks, cost variances, and operational disruptions, enabling operations teams to take timely action. - Ensure reporting and analytics outputs are effectively used by enterprise customer and internal teams to support operational decision-making. Data Governance & Quality - Establish and maintain standardized data definitions and KPI logic across TMS, financial systems, and reporting layers. - Define and document customer-specific data and reporting requirements, working with solutions design and data engineering to shape the structure and content of data models for the account and ensure accurate, scalable implementation. - Ensure accuracy and completeness of shipment, cost, and carrier data through monitoring, issue identification, and root-cause resolution across systems and processes. TMS Technical Support & System Operations - Serve as the subject matter expert for order-to-cash transaction flows for the assigned enterprise customer, ensuring continuity and effective resolution across shipments, billing, and reporting processes - Own end-to-end TMS and reporting support and issue management through Zendesk, including prioritization, triage, troubleshooting, resolution (e.g., failed transactions such as ASNs), reprocessing, and escalation to Solution Design to drive root-cause correction. - Troubleshoot and resolve issues impacting shipments, billing, and reporting, including failed transactions (e.g., ASNs), with responsibility for reprocessing and coordinating root-cause correction with Solution Design. - Communicate during system incidents and reporting disruptions, providing clear updates, timelines, and business impact to customers and stakeholders. - Support user onboarding, training, and credential management. Reporting Delivery & Efficiency - Improve efficiency across reporting, analytics, and TMS support workflows within the scope of this role. - Maintain a clear roadmap and backlog, balancing urgent support needs with longer-term analytics and reporting initiatives. Team Leadership & Development - Lead and develop a team of analysts supporting customer reporting, analytics, and TMS operations. - Set performance expectations and establish best practices across reporting, support, and data management. - Ensure high-quality, timely delivery of both customer-facing and internal reporting. - Foster a culture of accountability, continuous improvement, and customer focus. What We’re Looking For - 8+ years of experience in analytics, data governance, or TMS support within transportation, 3PL, or supply chain environments. - Strong experience working with shipment-level data, TMS platforms (Infios /Mercury Gate), and customer-facing reporting. - Advanced experience with Power BI or similar BI platforms, including development of data models and dashboards that deliver consistent, trusted KPIs and actionable insights. - Strong working knowledge of SQL and experience working with cloud data platforms such as Snowflake. - Experience managing TMS support, system integrations, and issue resolution processes. - Ability to translate business needs into clear data and reporting requirements and ensure accurate execution. - Strong problem-solving skills across data, systems, and operations. - Experience leading teams and driving accountability in a fast-paced, customer-focused environment. You’ve Got This? - 8+ years of experience in analytics, data governance, or TMS support within transportation, 3PL, or supply chain environments. - Strong experience working with shipment-level data, TMS platforms (Infios /Mercury Gate), and customer-facing reporting. - Advanced experience with Power BI or similar BI platforms, including development of data models and dashboards that deliver consistent, trusted KPIs and actionable insights. - Strong working knowledge of SQL and experience working with cloud data platforms such as Snowflake. - Experience managing TMS support, system integrations, and issue resolution processes. - Ability to translate business needs into clear data and reporting requirements and ensure accurate execution. - Strong problem-solving skills across data, systems, and operations. - Experience leading teams and driving accountability in a fast-paced, customer-focused environment Tools You Will Use: - Power BI - Infios MercuryGate TMS - MercuryGate Edge, MercuryGate Mojo - MS Office Suite (Word, Excel, and Powerpoint) - Zendesk What We Offer: - Access to experts and resources for your Learning & Development journey - Opportunity for internal mobility - Employee referral bonus program - Employee Resource Groups (ERGs) - Annual fundraising and volunteer events to give back to communities - Paid time off, floating holidays, time off to volunteer and rollover - Paid parental leave - Medical, dental, vision and 401k plans (with match) - Flexible spending account, mass transit and dependent care plans available - Health savings account, with a annual company contribution for plan participants - Short-term and long-term disability; life insurance policies subsidized by company - Additional benefits including pet insurance, accident care, access to legal advice and more Work Schedule: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. Compensation Range: Salary Range: $85,000-$105,000 This position is eligible to earn incentives based on individual and company performance. The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job. Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

Title: Customer Relationship Manager Location: Monett United States Job Function Customer Relationship Management (CRM)Location Charlotte, NCAdditional Location Allen, Texas; Birmingham, Alabama; Lenexa, Kansas; Monett, Missouri; Springfield, MissouriWorkplace Type HybridTravel 25% Job Description: At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. We are seeking an Advisory Customer Relationship Manager to join our Jack Henry CRM Team. In this position, you will be managing business relationships with all banking customers using Jack Henry's core solutions (Silverlake, CIF 20/20, and Core Director). You will serve as a single point of contact to resolve complex issues and work on a variety of diverse projects. You will use excellent judgment to select techniques and evaluate criteria for obtaining solutions. This team works with multiple departments within Jack Henry to help facilitate effective communication with our customers and organizational support. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). The salary range for this position is $90,000-130,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Builds and maintains close working relationships with all levels of customer staff and management to understand specific business needs, tactical needs, and strategic goals. - Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and onsite customer visits. Assists with research of identified issues and reports pertinent findings to JHA management. - Assists with issue management and escalation for established and new customers including during release and update cycles. - May perform other job duties as assigned. What you'll need to have: - 10 years of back-office banking operations experience or customer relationship experience within the banking or financial industry. - Experience communicating with executive level leadership within a financial institution, FinTech, etc. - Must be able to travel 25% of the time to assigned clients. What would be nice for you to have: - Bachelor's Degree, - Experience supporting JH products and services. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.

Title: Manager of Journey Strategy & Architecture Location: Alexandria United States Industry:Human Resource Management Level:Salary Job Family:Marketing & Content Compensation:$110,000 to $130,000 per year Job Description: Manager of Journey Strategy & Architecture SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting todays evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally. Alexandria, VA SHRM SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together.  As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces.  With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally. Are you interested in growing your career with us? If so, we encourage you to explore our available career opportunities and join our team at SHRM today! keywords: summary,job description,work environment,teamwork,leadership,marketing,performance,quality assurance,campaigns,documentation,analytics,knowledge,experience,communication,skills,education,certification,physical requirements Salary $110,000 to $130,000 per year Overview: The Manager of Journey Strategy & Architecture leads the design, deployment, and continuous optimization of SHRM’s automated lifecycle programs within the Adobe Engine, translating strategic audience insights into personalized, data-driven experiences that engage, convert, and retain SHRM’s audiences. Reporting to the Director, Journey Orchestration & Optimization, this role serves as the operational lead for journey orchestration in Adobe Journey Optimizer (AJO) and Marketo, turning lifecycle vision into executable, measurable programs that strengthen acquisition, retention, and cross-sell performance. The Manager works closely with the Manager of Marketing Operations team to align automation workflows, data governance, and system capabilities, ensuring that journeys run efficiently, compliantly, and at scale. This position also collaborates with Business Intelligence (BI) to inform journey design with audience analytics, behavioral data, and performance insights that drive smarter decision-making. In addition, the role partners with Performance Marketing, Digital Experience, and Product teams to ensure end-to-end orchestration across all marketing and member touchpoints. Work Environment: Hybrid Schedule (3 Days In-Office / 2 Days Remote): - This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00–9:00 a.m. and concluding between 5:00–6:00 p.m. local time. - Travel: Occasional 0-10% Entity of type com.vizirecruiter.common.domain.model.Label with id: 4119 Entity of type com.vizirecruiter.common.domain.model.Label with id: 8409 Entity of type com.vizirecruiter.common.domain.model.Label with id: 63 Responsibilities: - Lead the planning, development, and optimization of automated journeys in Adobe Journey Optimizer (AJO) and Marketo, ensuring campaigns are audience-led, insight-driven, and aligned to business goals. - Collaborate with the Director and marketing leadership to translate lifecycle strategies into actionable workflows, using segmentation, triggers, and behavioral data to deliver contextual, personalized engagement. - Partner with the Marketing Operations team to ensure automation workflows, integrations, and governance processes support accurate targeting and cross-platform consistency. - Work with the BI team to leverage behavioral, transactional, and engagement data for audience segmentation, testing, and journey optimization. - Collaborate with BI to validate data sources, analyze performance dashboards, and apply insights to refine journey strategy and targeting. ️ - Partner with BI to define journey KPIs, build reporting frameworks, and evaluate performance across engagement, conversion, and retention metrics. - Oversee daily execution of lifecycle campaigns, including setup, logic management, suppression rules, and troubleshooting across audiences and segments. - Coordinate with Performance Marketing to connect demand generation campaigns with downstream nurture, onboarding, and retention programs. - Partner with Digital Experience to align website, store, and on-site personalization strategies with AJO journeys, ensuring cohesive cross-channel experiences. - Collaborate with Product, Sales, and Customer Success to ensure lifecycle programs support member engagement, renewals, and upsell opportunities. - Lead journey testing and optimization using A/B testing, holdout groups, and audience experiments to improve conversion and engagement rates. - Utilize AI and predictive analytics for next-best-action modeling, timing optimization, and dynamic content personalization. - Maintain detailed documentation of journey logic, workflows, and dependencies to ensure transparency and scalability across the Adobe Engine. - Ensure compliance with privacy and data regulations (GDPR, CCPA, CAN-SPAM) and enforce data hygiene and consent management standards. - Mentor and develop Journey Strategists and Campaign Deployment Specialists, fostering collaboration and operational excellence within the team. - Contribute to Adobe Engine roadmap discussions, representing journey-related requirements, enhancements, and cross-platform opportunities. Requirements: Education: - Bachelor’s degree in business administration, marketing, or relevant equivalent experience in lieu of degree. Experience: - Seven (7) or more years of experience in digital marketing, marketing automation, or lifecycle marketing, including at least three (3) years of people management experience. - Proven success executing automated lifecycle programs within Adobe Experience Cloud or similar enterprise platforms. - Experience collaborating with BI and analytics teams to apply data-driven insights to marketing strategy. - Demonstrated ability to manage complex, cross-functional marketing initiatives across multiple business units or audience segments. Certifications: - Adobe Journey Optimizer or Adobe Experience Platform certification preferred. - Marketo, Salesforce, or related marketing automation certifications a plus. Knowledge, Skills & Abilities: - Deep understanding of multi-channel lifecycle marketing, marketing automation, and personalization workflows. - Strong collaboration skills, with proven ability to partner effectively with BI, Marketing Operations, Digital Experience, and Performance Marketing teams. - Proficiency in Adobe Experience Cloud (especially AJO), CRM systems, and analytics tools. - Analytical mindset with the ability to interpret behavioral data, identify optimization opportunities, and translate insights into execution. - Strong technical understanding of audience segmentation, identity resolution, and data integration across marketing platforms. - Familiarity with AI-driven engagement, predictive analytics, and next-best-action modeling. - Excellent organizational and project management skills; able to manage multiple priorities in a fast-paced environment. - Exceptional communication and interpersonal skills; able to collaborate across creative, technical, and analytical disciplines. - Commitment to data integrity, governance, and continuous process improvement. - Strong leadership and mentoring abilities, fostering accountability, curiosity, and innovation within the team. Physical Requirements: This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include: - Prolonged periods of sitting at a desk and working on a computer. - Frequent use of hands and fingers for typing, handling documents, and using office equipment. - Occasional standing, walking, bending, and reaching. - Ability to lift and carry up to 30 pounds as needed. - Clear verbal and written communication skills for effective interaction with colleagues and stakeholders. The hiring range for this position is $110,000 to $130,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.

Title: Transaction Manager Location: Partially remote. Chicago and up to Milwaukee. Department: Real Estate Schedule: Days l Full-time l 40 hours per week Salary: $72,283.20 - $100,759.30 Job Description: Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you'll make an impact in this role Responsible for management of real estate transactions of a portfolio of medical office buildings and other related properties. Assist a transaction management team for a designated medium market portfolio enabling the real estate department to meet objectives in an effective and efficient manner, including leasing income, ancillary income, and occupancy goals. - Develop and maintain partnerships and customer relations with ministry administration, Medxcel departments and key stakeholders to achieve business objectives and ensure superior customer service. - Manage acquisition and disposition of properties for assigned region to support business objectives and financial measures. - Manage relationships with real estate service providers, associates, brokers, attorneys, and consultants including partnership and communication of real estate activities in support of the assigned region. - Negotiate leases, contracts, sales, or related agreements to effectively oversee the portfolios of the assigned real estate market(s). - Work in tandem with Property management to review property tax assessments for owned properties and identify opportunities to reduce tax valuations. What minimum requirements you'll need Licensure / Certification / Registration: - Drivers License obtained prior to hire date or job transfer date required. Education: - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.