Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Technology Specialist Summary: - To provide technical assistance by answering questions and resolving problems on the organization's computer hardware, systems software, applications software, Network, Printer and all other computer related problems. - To generate the reports and integrate sources through automation for vulnerability assessment and penetration testing activities. General Responsibilities: - DeskSide Support - Installs, configures and upgrades new hardware or software systems or components, ensuring integration with existing network system - Attending customer inquiries, diagnosing problems and providing solutions remotely and/or onsite - Escalate requests, especially pertaining to network connections, to the appropriate party, as needed. Includes coordinating user access for staff to the US team - Provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices - Take on projects that are delegated by the line manager - Assist the Sr. IT Specialist in organizing, planning the daily IT Operations and their Shift Coverage - SME that will support inquiries coming from fellow IT Coordinators - May be assigned / rotated across related sub-functions including but not limited within the IT Department - Other job-related duties that may be assigned from time to time - IT Infrastructure - Installs, configures and upgrades new hardware or software systems or components, ensuring integration with existing network systems - Diagnosing network problems and providing solutions remotely and/or onsite. - Escalate Issues and requests, especially pertaining to network connections, to the appropriate party, as needed. Includes coordinating with ENOS and WINTEL US team. - Onboarding User Printer Access from IT Service Request and provides operational support for the organization's information and network systems such as servers, desktops, printers and storage devices - Take on projects that are delegated by the line manager. - Attends regular meeting and handles the documentation and guidelines of Printer Access and Deletion - SME that will support inquiries coming from fellow IT Coordinators regarding Network, Firewall and Print Server Management - Maintains and Support Audio and Visual Equipment within the existing network environment - Vulnerability remediation - coordinate and perform vulnerability remediation based on "Beyond Support Vulnerability Diagnostics" (currently proactively maintaining machines while they are not accessible remotely. Future state might require a change in vulnerability notification) - SLA compliance - Ensure compliance to uptime SLA (24 hour response, TBD hour resolution). The Test environment is secondary to production environment (Derek to outline) - Vulnerability Specialist - Vulnerability monitoring to alert Support team if a machine loses connectivity or experiences an error scenario - Vulnerability remediation - coordinate and perform vulnerability remediation system hardening to mitigate Common Vulnerabilities and Exposures (CVE). - Troubleshooting & resolution - Perform troubleshooting to diagnose & resolve connectivity or OS issues (including vulnerabilities) - Software Upgrades - Coordinate software release upgrades as directed by partners - Service Level Agreement (SLA) Compliance - Ensure compliance to uptime SLA (24 hour response, x hour/s resolution). The Test environment is secondary to production environment - May be assigned / rotated across related sub-functions including but not limited within the IT Department - Other job-related duties that may be assigned from time to time Qualifications: - Educational Background: - College Graduate, preferably Information Technology, Computer Science or Engineering degree - Professional Experience: - At least 2 Years in the related field - Vulnerability Specialist: - Solid understanding of IT security technologies, and particularly security technologies. - 2-3 years direct experience in vulnerability assessment and penetration testing. - 1+ years working in an IT related field. - 2+ years in an information security related field. Basic Qualifications: - IT Infrastructure - Knowledge in Printer Server Management - Advantage but not required - Fortinet Firewall - Comptia Network+ - CCNA Certified - Vulnerability Specialist - Experience presenting to both technical and non-technical audiences. - Capable of communicating risk to leadership. - Independent resilience to initiate, follow-up, and ensure the completion of tasks with internal team and external stakeholders. - Demonstrated good oral and written communication skills, with a focus on providing clarity of remediation efforts to both system owners and leadership. - A 'can do' attitude team player who works well under pressure and with dispersed groups, worldwide. - Experienced in ticketing system such as ServiceNow (SNOW) - Strong analytical and problem-solving skills, excellent judgment, and possess a passion for continuous learning. - Across all Roles - Proficient in Google Workspace - Technical Troubleshooting skills - Knowledge in ServiceNow or Other Platform - Good written and verbal communication skills - Amenable to work on-site Preferred Qualifications: - Vulnerability Specialist - CompTIA Security+ , comptia a+ and comptia network+ - Sound knowledge in ITIL, IT operations, project methodology, and tools. - CISP and/or CISM certification is a plus, but not required - Knowledge with JAMF/SCCM/Intune/Aternity - Knowledge and ability to write scripts in powershell/bash/python equivalent - Advanced knowledge of Mac & Windows troubleshooting No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Collaborates with internal multi-disciplinary team members from pharmacy, technical, and project management teams. • Coordinates clinical project tasks, timelines, project milestones, and communicates project status with key stakeholders. • Engages with clinical stakeholders within the healthcare system. • Develops and maintains executive and departmental relationships with nurses, physicians, other clinicians at client sites. • Conducts Infusion Systems Assessment in partnership with customer, to identify customer’s specific clinical practices/workflows, potential opportunities for workflow adjustments, and clinical guidance for product configurations. • Provides guidance to sales teams on tubing cross references for both dedicated and non-dedicated sets. • Provides direct clinical, customer-facing support on Fresenius Kabi’s infusion products across all phases of the implementation. • Schedules, prepares, coordinates, and facilitates training for Fresenius Kabi’s customer clinicians (users, super users, and peer-based training) on the appropriate use of our IV Therapy products. • Communicates and escalates risks, concerns and customer issues to the project manager, internal clinical team, and senior leadership. • Leads clinical efforts for product integration with EMR (Electronic Medical Records) partners for customer projects. • Applies understanding of clinical workflows, voice of customer, and healthcare expertise to refine practice and aid clients in developing tailored solutions. • Ensures client satisfaction through follow-up, client responsiveness and thorough communication. • Multitasks and coordinates efforts between multiple implementations. • Provides on-going clinical customer support. • Provides sales support during device demonstrations/pump fairs as directed by implementation leaders. • Completes all training requirements, including all department-specific, compliance training, etc.

Role Description The Warehouse implementation consultant will be responsible for the design, configuration, testing and supporting the full implementation of the RF-SMART data collection software application for the NetSuite ERP system. With a broad understanding of general warehouse operations, best practices and business processes, the consultant will lead the implementation effort directly for our customers. - Deliver detailed warehouse data collection solutions using RF-SMART for NetSuite ERP application - Areas of concentration: receiving, inventory control, picking and light production - Lead/perform all implementation tasks and assist customer with application design, setup, testing and training - Advise customers on best practices in the areas of warehouse setup, receiving and shipping - Be the main point of contact throughout the implementation - Work effectively with staff members and executives at all levels within customer organizations - Assume role of Trusted Advisor to customers and be comfortable as primary contact to provide product information and best practice solutions - Communicate suggested enhancements to development team Qualifications - Bachelor degree in supply chain related discipline is preferred or equivalent experience; other business management disciplines considered - 5+ years of warehouse operational experience with one or more companies or warehouse consulting for a software company - Working knowledge of an ERP supply chain or warehouse management software solution - Strong communication with executives and partners (executive level visibility) - Ability to translate complex topics into operation impact - Experience with NetSuite would be an advantage - Ability to anticipate risks rather than react to them - Ability to push forward when decisions stall - Comfortable in a focused, high-ownership delivery model - Ability to quickly establish themselves as a trusted advisor - Good written and verbal communication skills - Excellent presentation skills - Willingness to travel more than 30% (current expected amount for each consultant) - Self-motivated with ability to work on multiple projects independently Requirements - Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status)

• Strategize with customers to develop employee recognition & incentive initiatives; recommend solutions based on the customer’s goals, strategies, business requirements, and HALO/industry best practices. • Lead customer-facing discussions from kickoff through launch to recommend, gather, and document program initiatives and scope requirements. • Oversee the design of recognition and incentive programs, providing consultation and guidance throughout the program design process. • Provide clear, timely status updates to customers and internal stakeholders while proactively tracking and managing issues and risks that could impact project success. • Develop and maintain deep expertise in how the technology platform delivers agreed-upon program requirements. • Present program concepts and examples by creating scenarios in a test environment and/or developing customer-facing presentations. • Communicate customer expectations and project requirements to cross-functional teams, including account management, sourcing, and data teams. • Review and understand customer Master Service Agreements and SOWs to identify out-of-scope requests and address them diplomatically. • Configure websites to support documented and agreed-upon business requirements. • Create internal and customer-facing documentation, including Confluence reference materials, requirement spreadsheets, process flow charts, and program overview documents. • Use creative, visual means to translate the functionality of the technology platform to the needs and nomenclature of the customer. • Create high-level test plans and execute test cases within an implementation. • Maintain accurate and up-to-date cases in Salesforce, ensuring all project activities, client interactions, and implementation milestones are properly documented. • Adjust approach, communication style and tools based on lessons learned. • Maintains intricate master files of customer information in proprietary technology. • Process change cases for already-live clients, ensuring updates are accurately assessed, documented and implemented.