Title: Derivatives Middle Office Trade Support Location: New York Branch - 1251 Avenue of the Americas Job Description: Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Job Description The Derivatives Middle Office Trade Support Associate/AVP will be responsible for supporting all the firm’s Fixed Income businesses; but especially the Rates Trading and Sales Desks performing trade checkout and verification for securities and derivatives. Perform US Treasury Auctions and other Fed Open Market Operations. Provide trade floor support functions ensuring the proper lifecycle of the trade. This person will be responsible for handling all Middle Office operational functions providing trade and sales support for Flow Products desks including Rates, Credit, Commercial Paper, Syndicate, Structured Products, Repo and Financing desks, Equity Trading, and Institutional Investor Sales Desk. - Provide end-to-end trade and sales support for Global Markets businesses including Rates, Credit, Structured Products, Commercial Paper, Equities, FX, Repo, and Securities Lending - Ensure timely and accurate trade capture, verification, and lifecycle management across all the supported asset classes - Partner closely with Trading and Sales desks to resolve booking issues, allocations, and trade discrepancies in real time - Monitor and reconcile trading activity, identifying and resolving breaks, mismatches, and exceptions across internal systems and external platforms - Oversee trade flow through key market infrastructures and platforms, ensuring completeness and accuracy of downstream processing - Support critical market operations including US Treasury Auctions and Buybacks - Coordinate closely with Settlements, Product Control, Credit Risk, and external counterparties to ensure smooth trade settlement and issue resolution - Manage client and internal queries related to trade activity, confirmations, and settlements in a timely and professional manner - Maintain oversight of intraday and end-of-day controls, including trade balancing, reconciliation, and exception management - Contribute to process improvements, automation initiatives, and strengthening of operational controls Qualifications - Degree or equivalent work experience equally preferable. Degree in Business or Finance a plus. - 5–10+ years of Derivatives Middle Office / Trade Support experience. - Strong product expertise across Rates and/or Equity Derivatives. - Deep understanding of derivatives trade lifecycle within Middle Office. - Hands‑on experience with systems such as MarkitWire, Bloomberg, and Murex - Proven ability to manage escalations, interact with senior stakeholders, and operate in a fast‑paced trading environment. The typical base pay range for this role is between $101K - $122K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

Role Description We are seeking a Support Lead Specialist (Tier 1 Support) to support the VA.gov Platform Management team in delivering high-quality operational support for Veteran-facing digital services. This role will serve as a front-line operational leader responsible for managing user support activities, issue triage, incident coordination, stakeholder communications, and service continuity across a complex enterprise platform environment. You will have strong customer support leadership, technical troubleshooting experience, and the ability to translate user-reported issues into actionable technical responses while ensuring a high standard of service delivery. Responsibilities - Operational Support Leadership - Lead Tier 1 support operations for VA.gov platform services and user-facing applications - Serve as the primary escalation point for front-line support issues, service disruptions, and user-reported incidents - Coordinate issue intake, triage, prioritization, routing, and resolution tracking across technical support teams - Monitor support queues, operational dashboards, service requests, and incident trends to ensure timely response and resolution - Support incident management activities including stakeholder coordination, status communications, escalation management, and follow-through to closure - Help establish and maintain support procedures, escalation workflows, and operational support documentation - Customer & Stakeholder Engagement - Serve as a liaison between users, customers, product teams, engineering teams, and operational leadership - Communicate issue status, service impacts, dependencies, and resolution expectations clearly to technical and non-technical audiences - Support user communications related to incidents, outages, known issues, maintenance windows, and service changes - Gather user feedback, issue patterns, and operational pain points to support service improvement efforts - Partner with project leads and technical teams to ensure smooth handoff of escalated issues and operational follow-up - Analysis & Continuous Improvement - Analyze support trends, recurring incidents, and service requests to identify operational improvement opportunities - Support implementation of process improvements to enhance service responsiveness, issue prevention, and user experience - Assist in testing, validating, and operational readiness activities for platform enhancements and service updates - Prepare support metrics, service reports, operational dashboards, and executive status summaries - Participate in transition planning, knowledge transfer, onboarding, and operational continuity activities Qualifications - Ability to obtain and maintain a Public Trust clearance - Master’s degree in Engineering, Information Systems, Computer Science, or related scientific/technical discipline required - Minimum of ten (10) years of relevant experience in IT support operations, service delivery, functional analysis, business systems support, or enterprise application support - Additional relevant experience may be substituted in lieu of education requirements - Experience working with customers, users, and project leads in analyzing, designing, implementing, and supporting enterprise IT business systems - Experience supporting complex application ecosystems, digital platforms, or enterprise service environments - Strong experience with incident triage, service desk operations, issue tracking, and support escalation management - Ability to translate user-reported issues into actionable technical problem statements - Strong troubleshooting, analytical, and problem-solving skills - Experience working in Agile or operational delivery environments supporting cross-functional teams - Strong written and verbal communication skills with the ability to communicate effectively across technical, operational, and executive audiences Preferred Qualifications - Experience supporting VA.gov or other federal digital service platforms - Experience supporting healthcare, benefits delivery, financial systems, or other high-availability enterprise platforms - Familiarity with incident management processes, ITSM frameworks, or service desk best practices - Experience with Jira, ServiceNow, Confluence, SharePoint, or similar support and collaboration platforms - Experience supporting transition efforts, onboarding activities, or knowledge transfer initiatives - Familiarity with monitoring tools, observability platforms, or application support dashboards Working Conditions Standard business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting. Benefits - Medical, Dental, and Vision - Health Savings Account (when enrolled in eligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match Company Description Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

Role Description AO Globe Life is hiring qualified individuals to join our mission-driven, fully remote team. Whether you’re a recent graduate in business, marketing, communications, or simply looking for a people-focused career with long-term growth potential, this opportunity offers a strong foundation to build professional experience. We provide structured training, mentorship, and warm leads from individuals who have requested information about benefit programs, helping you develop valuable skills while working from anywhere in the United States. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Guide individuals and families through available benefit options - Assist clients through the enrollment process with professionalism and care - Maintain accurate and organized digital client records - Provide responsive customer support and follow-up communications - Participate in weekly training and mentorship sessions - Build positive client relationships that support long-term trust and service Qualifications - Strong interpersonal and communication skills - Organized, self-motivated, and comfortable working independently - Confident speaking on video and comfortable using digital tools - Passion for helping others and contributing to a service-focused mission - Experience in customer service or client-facing roles is helpful but not required Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Clear advancement paths into leadership roles - Collaborative, mission-focused team culture Company Description AO Globe Life provides supplemental benefits to working families across the United States, including union members, credit union members, and veterans. With more than 70 years of service and a growing remote-first workforce, our organization focuses on service, integrity, and meaningful career development.

• Support growing US-based customer support operations • Handle customer inquiries via phone, email, and chat • Resolve customer inquiries and technical issues • Maintain accurate customer records in the company's systems • Collaborate with internal teams to escalate complex issues