Role Description The Contact Center Escalation Specialist is responsible for investigating, documenting, and resolving complex member and provider complaints within Harbor Health's contact center. This role requires strong analytical skills, deep knowledge of health insurance processes, and a commitment to delivering thorough, compliant resolutions. The Escalation Specialist collaborates closely with Legal, QA, and Operations teams to address systemic issues and ensure outstanding member outcomes. - Conduct research and analysis of incoming member and provider complaints to determine root causes and appropriate corrective actions. - Implement resolution strategies for complex member issues, ensuring consistent and compliant outcomes in line with Harbor Health policies and regulatory requirements. - Document all complaint details, investigation steps, resolutions, and follow-up activities with meticulous accuracy in the designated tracking system. - Ensure complaint handling procedures and resolutions adhere to internal policies and applicable regulations (HIPAA, CMS, TDI). - Execute timely, proactive follow-up with members and internal stakeholders to confirm resolution satisfaction and mitigate recurrence or further escalation. - Collaborate cross-functionally with Legal, Quality Assurance, and Operations to address systemic issues identified through the complaints process. Qualifications - 1–2 years of experience in member services or provider services within a healthcare environment. - Comprehensive understanding of health insurance plan processes: claims, appeals, grievances, and prior authorizations. - Proficiency in healthcare compliance standards and internal policies related to complaint management (HIPAA, CMS, TDI). - Proven experience with compliance procedures and medical group plan operations. - Exceptional written and verbal communication; ability to manage sensitive member issues with professionalism. - Strong research, analysis, and problem-solving skills to identify root causes and implement effective resolutions. - Competency maintaining records in CRM or complaint management software. - Ability to collaborate effectively with Legal, QA, and Operations teams. Requirements - Prior experience in a primary care or value-based care setting. - Familiarity with payvider, ACO, or managed Medicaid/Medicare environments. - Experience with Athena or similar EHR/practice management systems. - Bilingual: English / Spanish. - Understanding of HEDIS or Star Ratings quality measures. Benefits - Opportunity to shape how Harbor Health resolves member issues and builds trust in a first-of-its-kind payvider model in Texas. - Collaborative and dynamic work environment where your effort and voice are visible. - An organization of people passionate about transforming healthcare for underserved communities. - Competitive salary and benefits package. - Professional development and growth opportunities as the team scales. - A transparent startup culture with direct access to leadership.

Role Description Our remote travel operations team is expanding, and we are looking for motivated, detail-focused individuals to join us as Travel Client Support Specialists. In this position, you'll play a key role in assisting clients throughout their travel planning journey by helping organize arrangements, managing key details, and ensuring a smooth and well-coordinated experience from start to finish. This opportunity is ideal for individuals who enjoy supporting others, staying organized, and working independently in a flexible remote environment. No prior experience in the travel industry is required; comprehensive training, onboarding, and ongoing mentorship are provided. Key Responsibilities - Assist clients with travel planning needs, preferences, and scheduling requests - Support the coordination of accommodations, flights, cruises, transportation, tours, and activities - Search and evaluate travel options using approved booking platforms and supplier tools - Provide timely updates on reservations, confirmations, and itinerary progress - Communicate with clients through phone, email, and online messaging systems - Handle itinerary adjustments, booking updates, and follow-up support requests - Maintain accurate and organized client records within internal systems - Monitor supplier updates, promotions, and destination information relevant to client plans - Participate in virtual onboarding, training sessions, and ongoing development programs Qualifications - Strong written and verbal communication skills - Excellent organization and attention to detail - Ability to manage multiple tasks independently in a remote setting - Comfortable using email, online systems, and basic computer tools - Reliable internet connection and professional communication habits - Self-driven with a positive and adaptable mindset - Interest in travel, hospitality, coordination, or customer support roles - Must be at least 18 years of age - Must reside in the U.S., U.K, Australia, Mexico, Spain, or other approved regions Benefits - 100% remote work opportunity - Flexible scheduling options - Structured onboarding and guided training support - Ongoing mentorship and skill development - Access to travel planning systems, supplier networks, and industry tools - Eligibility for travel-related incentives, discounts, and recognition programs - Growth opportunities within an expanding remote team

Role Description The Virtual Assistant (VA) will support the CRM function by managing the end-to-end execution of UK trade email campaigns. This includes: - Translating trade plans into email briefs - Building campaigns - Testing - Preparing them for final approval Key Responsibilities - Campaign Planning & Briefing - Review and interpret weekly/monthly trade plans (offers, themes, key messaging) - Translate trade plans into structured email briefs - Submit briefs for review and approval by the Senior CRM Manager - Incorporate feedback and finalise briefs - Email Build & Setup - Build 2–3 email campaigns per week using a block-based email builder - Ensure emails are visually consistent with brand guidelines and campaign objectives - Configure content, links, and dynamic elements where required - Platform Management - Work within the following tools: - Dyspatch (email creation and block building) - Iterable - Testing & Quality Assurance - Conduct thorough QA checks, including: - Content accuracy - Link functionality - Rendering across devices (mobile/desktop) - Resolve any issues prior to submission - Campaign Handover - Deliver final, fully built and tested campaigns to the Senior CRM Manager for approval and scheduling - Ensure all campaign components meet required standards Qualifications - Previous experience in CRM or email marketing - Familiarity with platforms such as Iterable, Braze, or Klaviyo - Experience with block-based email builders (e.g. Dyspatch or similar tools) - Basic understanding of email performance metrics (e.g. open rate, click-through rate) advantageous but not essential - Strong attention to detail and ability to follow brand guidelines - Good written communication skills for drafting briefs and email content Requirements - Approximately 1 to 1.5 days per week - Workload includes building 2–3 email campaigns weekly - Flexible working hours, aligned with campaign deadlines Reporting & Collaboration - Reports directly to the Senior CRM Manager - Works collaboratively to refine briefs and campaigns - Expected to communicate progress, flag issues, and meet agreed timelines

Role Description Mercier Consultancy MD is thrilled to present an exciting career opportunity for a French Customer Support Representative at a prominent and innovative technology company. This role offers an excellent opportunity to further your professional career while experiencing the unique and fulfilling opportunity of living and working in Greece. In the capacity of a French Customer Support Representative, you will hold a crucial and dynamic position dedicated to supporting French-speaking clients. Your primary responsibility will be to effectively respond to a wide range of technology-related inquiries, ensuring clear and accurate communication tailored to the needs of each customer. You will be entrusted with diagnosing and resolving technical issues promptly, utilizing your problem-solving skills and technical knowledge to deliver solutions that exceed expectations. - Provide high-quality customer support to French-speaking clients, specializing in technology products and services. - Assist customers in troubleshooting technical issues and provide solutions efficiently. - Manage and resolve customer concerns and complaints with professionalism and a customer-centric approach. - Maintain accurate records of customer interactions and technical issues in CRM systems. - Collaborate with technical teams to escalate and resolve complex technical problems. - Stay current with product updates, technological advancements, and industry trends to provide expert assistance. Qualifications - Exceptional in French (both written and spoken) is essential. - A minimum level of B2 in English is required. - Experience in customer support within the technology sector is highly preferred. - Strong technical aptitude and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. - Familiarity with CRM and customer support software. - Willingness to relocate and live in Greece, embracing the local culture. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully paid training - 2 Extra Salaries Per Year - Health Insurance - And many other benefits!