The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes.  Within Kraft Kennedy, the IES is responsible for all cloud and on-premises infrastructure, data center technologies, enterprise applications (e.g. messaging systems, unified communications, etc.), identity services, cloud security and compliance, and more.  We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technologies to provide the highest degree of service to our clients. You must live in one of these locations to be considered for this remote position. (Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia ,Vermont, DC, Kentucky, Pennsylvania, Ohio or Washington.) Duties/Responsibilities: ·         Implement and support infrastructure technologies such as Microsoft Azure, VMware and networking technologies ·         Execute migrations of on-premises platforms to cloud infrastructure ·         Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services ·         Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary ·         Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients ·         Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues ·         Provide on-site support, as necessary

• Manage the end-to-end lifecycle for browsers, Host on Demand, IBM iAccess, Expression Web, and Operating Systems • Provide 3rd Level (Last Level) support within the Windows perimeter and platform • Install, configure, and manage Windows 10/11 endpoints using Microsoft Intune and SCCM (including TS and app deployment) • Advanced administration of Group Policy Objects to ensure system compliance and security • Write and maintain scripts to automate administrative tasks and optimize system performance • Manage Java configurations and patch management processes for core native applications

• Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues • Contributing to the strategic direction of the global support team to develop and implement best practices • Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform • Working independently with the customers manage customer incidents and escalations to closure • Communicating with customers in Japanese and internal communication in English (Written and Spoken)

Summary Strategic Services Director, AT&T, is a leader for our AT&T/ACC operations, one who will elevate our partner experience (from opportunity to implementation), one who is driven by improving processes and outcomes, and one who will dynamically navigate the ATT/ACC ecosystem on behalf of Intelisys. This leader is responsible for end-to-end AT&T/ACC operational execution across the partner lifecycle. This role leads a dedicated, multi-functional Partner Success team responsible for pricing strategy execution, complex quoting, order management and project management for end-customers on behalf of Intelisys partners. The Strategic Services Director, AT&T, partners closely with Sales, Supplier Business Development, Commissions, and the rest of the Partner Success team to ensure scalable, efficient, and partner-centric operations while driving revenue growth, margin optimization, and exceptional partner outcomes. Deep working knowledge of AT&T/ACC business systems, tools, B2B products, and operations is required. Key Responsibilities Partner Lifecycle Leadership Own and optimize the full partner lifecycle from opportunity through implementation and handoff through to ongoing support Lead and develop a team responsible for: AT&T/ACC pricing and quoting Order entry, order accuracy, and order flow Project management and service implementation Escalation assistance as required Ensure seamless coordination across lifecycle stages to minimize cycle times, reduce fallout, and improve partner experience Strategic & Operational Execution Collaborate with Director of Operational Excellence and Data teams to drive operational rigor, standardization, and continuous improvement across pricing, quoting, ordering, and implementation Adhere to and monitor KPIs related to SLAs, quality, and partner experience Identify operational risks and proactively implement mitigation strategies Cross-Functional Partnership Collaborate with Supplier Business Development team on strategy to build scalable operational processes and governance Serve as a strategic partner to sales team to drive pipeline and revenue growth Systems, Tools & Process Ownership Leverage and optimize AT&T/ACC systems and tools, as necessary, including but not limited to: CRM Pricing and quoting tools Order management and provisioning platforms Project management and implementation systems Ensure data accuracy, reporting integrity, SLA achievement and process compliance Talent & Leadership Build, mentor, and retain high-performing operational teams Foster a culture of positive team dynamics, service, accountability, partner-centricity, and continuous improvement Required Qualifications Preferred Qualifications Experience supporting large enterprise or strategic accounts Background in operational transformation or large-scale process improvement initiatives Strong executive communication skills with the ability to influence senior stakeholders Lean, Six Sigma, or similar operational excellence training Key Competencies Strategic thinking with strong execution discipline Partner-centric mindset in a B2B environment Data-driven decision making Cross-functional leadership and influence Change management and organizational leadership ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.