• New Client Acquisition & Business Development Identify, prospect, and engage behavioral health providers including treatment centers, detox programs, residential facilities, outpatient programs, and sober living organizations. • Conduct research on prospective clients’ businesses, operational needs, alumni engagement gaps, and growth opportunities. • Generate interest in solutions through cold calling, outbound prospecting, follow-up on company-provided leads, email outreach, and face-to-face meetings. • Build, nurture, and maintain strong relationships with prospects and existing clients throughout the sales process. • Cross-sell additional CRM, RCM, and platform solutions within the existing client base. • Consultative Discovery & Solution Design Lead structured, discovery-driven sales conversations to understand client workflows, discharge processes, alumni program maturity, operational challenges, and revenue goals. • Clearly articulate how the company’s platform, consulting services, CRM, and RCM solutions address client pain points and improve outcomes. • Design and position tailored solutions aligned with each client’s readiness, resources, and long-term business strategy. • Educate prospects on product features, benefits, and measurable ROI through presentations and live demonstrations. • Product, Industry & Subject Matter Expertise Become a subject matter expert on the company’s products, services, processes, and operations while staying current on behavioral health industry trends and news. • Develop a deep understanding of the platform’s ability to drive alumni activation, outcomes tracking, operational efficiency, and revenue growth. • Confidently communicate with operators, admissions leaders, marketers, and executive teams. • Quickly learn and apply new product information in customer-facing scenarios while effectively handling objections and positioning value. • Full Sales Cycle Management Manage the complete sales cycle from prospecting and discovery through demo, proposal, negotiation, and close. • Negotiate contract terms with clients and communicate finalized agreements to internal stakeholders. • Coordinate with implementation and operational teams to ensure smooth client onboarding, aligned expectations, and successful handoffs. • Maintain discipline around deal scope, pricing, and discount authority while ensuring a high-quality client experience. • Pipeline Management, Forecasting & Revenue Performance Build and maintain a healthy sales pipeline aligned with monthly and quarterly revenue targets. • Consistently meet or exceed sales quotas while contributing directly to ARR growth and predictable forecasting. • Maintain accurate, up-to-date CRM records, including activity tracking, lead management, pipeline hygiene, and forecasting within Salesforce. • Demonstrate a proven ability to manage forecasts accurately and achieve established performance metrics.

• Providing Gibson Client experience to existing accounts and potential clients • Managing internal renewal processes and timelines for book of business • Leading implementation of new lines of coverage and carrier changes • Maintaining the account in conjunction with the Consultant/Client Executive through designing, underwriting, pricing, marketing, and selecting the insurance program on existing accounts • Communicating with carriers in a professional manner to negotiate the needs of the client • Conducting group education and enrollment meetings at client sites or via webinar as required • Communicating due dates, timelines, and expectations to Consultant/Client Executive, clients and partners • Identifying problems, summarizing and developing strategic solutions with the Consultant/Client Executive • Assisting Consultant/Client Executives in the financial analysis and forecasting of benefits and in decision making regarding the inclusion/exclusion of plan benefits, and in coordinating with the Consultant/Client Executive in the annual RFP process • Providing client with required compliance information • Attending onsite and offsite client meetings as necessary • Acting as a backup to team personnel when necessary • Maintaining confidential information • Performing other duties and special projects as assigned

• Providing Gibson Client experience to existing accounts and potential clients • Managing internal renewal processes and timelines for book of business • Leading implementation of new lines of coverage and carrier changes • Maintaining the account in conjunction with the Consultant/Client Executive through designing, underwriting, pricing, marketing, and selecting the insurance program on existing accounts • Communicating with carriers in a professional manner to negotiate the needs of the client • Conducting group education and enrollment meetings at client sites or via webinar as required • Communicating due dates, timelines, and expectations to Consultant/Client Executive, clients and partners • Identifying problems, summarizing and developing strategic solutions with the Consultant/Client Executive • Assisting Consultant/Client Executives in the financial analysis and forecasting of benefits and in decision making regarding the inclusion/exclusion of plan benefits, and in coordinating with the Consultant/Client Executive in the annual RFP process • Providing client with required compliance information • Attending onsite and offsite client meetings as necessary • Acting as a backup to team personnel when necessary • Maintaining confidential information • Performing other duties and special projects as assigned

• Lead 30–45 minute discovery calls with qualified Amazon brands ranging from emerging sellers to multi-million-dollar accounts • Identify operational and growth pain points across PPC, account health, DSP, catalog management, and supply chain • Conduct structured Amazon account audits and present findings through clear video walkthroughs • Build tailored proposals focused on ROI, revenue growth, and long-term impact • Handle objections confidently and move qualified prospects toward close • Nurture warm leads that need additional time while maintaining momentum in the pipeline • Draft and send agreements using existing sales templates • Stay engaged during the first 60 days post-signing to ensure a smooth onboarding experience • Maintain accurate CRM records and pipeline updates at all times • Collaborate closely with delivery teams to ensure seamless client handoff