Role Description The Patient Engagement Center Advocate role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. - Respond to incoming phone calls for all sites promptly and in an exceptional quality manner. - Appropriately schedule patient appointments in our EMR system based on physician preferences. - Clearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needs. - Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals. - Coordinates work efforts with other team members to achieve an efficient workflow within the office. - Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients. - Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. - Performs other duties that may be necessary or in the best interest of the organization. Qualifications - High School or GED Requirements - 1+ years related experience in a call center, customer service, medical office or as a receptionist. - Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred. - Ability to multi-task and work multiple computer programs at once. - Ability to adapt to change based on business needs. - Professional in appearance and actions. - Logical and Critical thinking skills. - Customer-focused with excellent written, listening and verbal communication skills. - Enjoys learning new technologies and systems. - Detail oriented, professional attitude, reliable. - Exhibits a positive attitude and is flexible in accepting work assignments and priorities. - Meets attendance and tardiness expectations. - Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations. - Interpersonal skills to support customer service, functional, and teammate support need. - Able to communicate effectively in English, both verbally and in writing. - Ability for basic to intermediate problem solving, including mathematics. - Intermediate to advanced computer operation. - Proficiency with Microsoft Excel, Word, and Outlook. - Specialty knowledge of systems relating to job function (E360/NextGen or applicable EMR system, credentialing eligibility program, phone system). - Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines. Benefits - Pay: $17.00/HR; No Negotiation - Position is Fully Remote, Paid Remote Training - Must Live in 1 of these 18 States - No exceptions! - States include: Missouri, Florida, Kansas, Kentucky, Pennsylvania, Virginia, New Jersey, Texas, Minnesota, Michigan, Oklahoma, Alabama, North Carolina, Georgia, Illinois, Ohio, Indiana, Arizona.

MICHIGAN Registered Nurse REMOTE - Telehealth Pt Assessment Location: Michigan, USA Remote Job Description: REMOTE or In Office - MUST HAVE A VALID MICHIGAN RN LICENSE. Our Nursing Team is growing! Great Benefits after 30 days! PTO & Holiday Pay after 90! Summary: Our staff nurses are responsible for conducting patient assessments by phone (ours) to determine individual needs for incontinence supplies. ARE YOU READY TO MAKE A MOVE? APPLY NOW! ***** EQUIPMENT IS NOT PROVIDED FOR REMOTE STAFF. YOU MUST HAVE YOUR OWN COMPUTER. Essential Functions - Consults by phone with client, primary caregiver, primary care physician or specialist, case managers and other community resources to determine if client qualifies for a particular program. - Expectation is that Nurse will complete 20-25 assessments daily, on average with 98% accuracy. - Conducts clinical assessments by phone and documents the client’s medical history. Monitors success rates. All products ordered must be assessed for use and quantity needs per day. - Identifies appropriate product and quantity needs based on assessment. If formulary product will not meet needs, then reviews needs and potential solutions with Nurse Manager. - Reassesses if there is a change in a client’s medical condition or an increase in quantity request. - Obtains prior authorization from the state contract administrator for off-formulary or over-quantity requests. - Reviews letters of medical necessity to determine if client qualifies for product or quantity requested. - Reviews accounts for accuracy, reporting any errors to the appropriate department manager/leader. - Participates in after-hours emergency call rotation. - Understanding of insurance guidelines. - Utilize intranet tools to complete assessments. - Provides education to other J & B employees or external clients regarding products. Position Type This is a full-time REMOTE or in-office position 40 hours per week. Monday through Friday, hours of work vary between 8:00 am to 6:00 pm. Occasional early mornings, evening and weekend work may be required as job duties demand. Requirements - Current Registered Nursing License (RN) with the State of Michigan (MI ONLY - CNL'S ARE NOT ACCEPTED) - 2+ years previous work experience demonstrating patience, compassion and strong communication skills - Must be great on the computer, able to use multiple databases simultaneously Preferred Education and Experience - 3 years of nursing experience - Knowledge of medical terminology - Medicare and Medicaid background - Durable Medical Equipment (DME) Other Duties All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Description $35.00 hr

Role Description The Patient Scheduler empowers Axia Women's Health's patients on their healthcare journey in a remote capacity. With exceptional customer service and communication skills, the Patient Scheduler is a key resource for scheduling, modifying appointments and providing Axia patients with the support they need. - Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries. - Review and manage recall appointments and no show/cancellation reports. - Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed. - Retrieve and appropriately route any messages from the answering service. - Perform registration functions for new or existing patients and activate patient files. - Effectively collect and record copayments as required. - Provide advanced financial support to patients and colleagues regarding claim and billing inquiries. - Verify patient insurance eligibility and clearly communicate benefit limitations. - Assist with scheduling patient appointments and follow-up visits. - Ensure accurate and detailed documentation of patient encounters. - Provide additional support to patients and medical staff as needed. - Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. - Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA). - Adhere to practice policies, procedures, and protocols. - Participate in team meetings and contribute to quality improvement initiatives. - Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. - Uphold high standards of ethical behavior, integrity, and professionalism. - Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. - Other duties as assigned. Qualifications - High School Diploma or equivalent required. - Minimum 1-2 years of customer service experience. - Call Center experience preferred, but not required. - Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research. - Knowledge of HIPAA and Insurance Payors. - Medical Receptionist/PSR experience preferred. - Experience with electronic health records (EHR) systems preferred, but not required. Requirements - Excellent customer service skills that include written and verbal communication. - Ability to handle high call volume in a productive manner and know when to escalate issues. - Ability to multitask and work in a fast-paced environment. - Compassionate and empathetic attitude towards patients. - Demonstrate time management skills by efficiently prioritizing tasks and patients simultaneously. - Demonstrate professionalism, a high quality of work, collaboration, goal attainment, attention to detail, self-motivation, and productivity in a remote capacity. - Proven ability to work collaboratively within a team environment. - Highly adaptable and willing to adjust to changing priorities and conditions. Benefits - Full time benefit-eligibility beginning the first of the month after hire. - Immediate 401(k) matching contribution with no vesting period. - Generous PTO offering with additional time off for volunteering. - Choice of multiple medical insurance plans to best meet your needs. - Access to Axia providers at little to no cost through Axia’s medical insurance. - Axia-paid life insurance, short term and long term disability. - Free counseling for colleagues and family members, including parents and parents-in-law. - Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program. - Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

Role Description Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel. - Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly. - Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed. - Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions. - Contributing to the accomplishment of individual, team and First Bank performance goals. - Learn internal systems, processes and master quality service standards. - Make connections with First Bank team members with whom you will be interacting most frequently. Qualifications - High school diploma or general education degree (GED) required. - A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience. - Previous contact call center experience preferred. - Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required. Compensation Disclosure The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay range is $15.50 - $19.00.