Title: Customer Support Specialist -(Kelowna, BC) Location: Penticton, BC Type: Full Time Workplace: hybrid Category: Customer Support Job Description: About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. About the Role: As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You'll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry. Please note this position is only open to candidates living in or near Kelowna, BC. While you will be working remotely - being within the Kelowna "hub" allows for occasional in-person (IRL) collaboration & socialization with your team. Must be flexible to work every 4th weekend. **A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly. What you'll do: - Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful - Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs - Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge - Building sustainable relationships of trust through open and interactive communication - Collaborating with your teammates to come up with new initiatives to surprise & delight our customers - Coordinating closely with your teammates to ensure support is covered during all business hours - Gathering trends in issues and feedback and reporting them to your supervisor - Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript Your background: - Proven experience in customer-centric roles, ideally in retail or hospitality. - Passion for customer happiness and a positive, engaging demeanor. - Ability to multitask and excel in a dynamic environment. - Dedication to delivering excellence in every interaction. - Strong communication and organizational skills. - Embracing change and welcoming new challenges. - Enjoyment of collaborative teamwork. - Curiosity and a continuous learning mindset. - You must be flexible in scheduling to support customers across North America. - Familiarity with Gladly and SaaS productivity tools is a plus. The Perks - Competitive Compensation - Flexible Paid Time Off program - Fullscript’s RRSP match program - Stock Options - Customizable benefits package (medical, dental, vision) with HSA - Discount on Fullscript catalog of products for family & friends $40,000 - $50,000 a year With room to make up to 6k in bonuses

Title: Customer Account Partner Location: Commerce, CA, US, 90040-2608 Workplace: Customer Account Partner Department: Customer Service Job Description: Company Name: Univar Solutions USA LLC Requisition ID: 35103 A Place Where People Matter – Growing our People to Grow Our Business We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe. Primary Purpose: The Customer Account Partner (CAP) at Univar Solutions is responsible for the success of our customers. As the voice of the customer, you will act both as an advocate for our products and services, and as a champion for our customers. Your job is to ensure that our customers have the best possible customer experience while building and maintaining long lasting relationships. We take customer service seriously and this position is integral to the organization’s success. This is the perfect role for someone looking to expand their knowledge in chemical distribution and continue to grow and learn within the organization. A successful CAP will make important decisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards. All activities are to be handled in accordance with the company's goals of safety, compliance, and code of conduct. What You'll Do: - Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through to resolution. - Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end). - Must handle department requirements and standards on order entry and accuracy. - Build and maintain strong professional relationships with customers and internal partners. Work cross functionally with all teams, raise unresolved issues to the appropriate internal teams. - Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required. - Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently. - Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends. - Maintain ongoing high Net Promoter Scores. What You'll Need: - Bachelor’s Degree preferred; High School degree required Minimum 3 years customer service experience with a dedicated customer portfolio - SAP and Salesforce experience a plus - Proficient in MS Word, Excel, Outlook - Meticulous attention to detail - Ability to prioritize and handle a sophisticated workload and projects in a fast paced environment - Shown success in problem solving with cross-functional teams and various departments - Highly adaptable, self-motivated with a desire for continuous learning and improvement Where You'll Work: Commerce, CA Hybrid schedule It takes people like you and a global network of more than 9,500 employees to build a company where the best people want to work. As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as we serve the world’s most essential industries. We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process.

• Own and administer Real Time’s full CX tech stack across support, success, and professional services • Establish a baseline of productivity across CX teams using metrics relevant to each function (NRR, churn, CSAT, FRT, time-to-value, onboarding completion rates, etc.); identify consistent issues, break them into manageable components, and build solutions with measurable results • Build custom dashboards, automated workflows, and cross-platform integrations that eliminate data silos and free CX team members to focus on customers • Continuously evolve the tech stack as RealTime scales, grounded in a deep understanding of how each team uses each tool day-to-day • Serve as the data engine for the entire CX organization: own the collection, validation, analysis, and activation of usage data, renewal data, support interaction data, NPS responses, health scores, and customer engagement signals across all teams • Establish and maintain data quality standards across CX systems by auditing data sources, reconciling inconsistencies between platforms and ensuring every dashboard and forecast is built on trusted inputs • Define and track leading indicators of customer health, adoption, and risk, surfacing clear alerts and actionable views to CX leadership and frontline teams before issues escalate • Build and maintain dashboards that surface what matters across functions - AI deflection effectiveness, cost-per-resolution, CSAT, FRT, churn risk indicators, expansion signals, and customer lifetime value impact • Implement and run key post-sales cadences, including renewals forecasting, capacity and coverage reviews, and churn-risk and health reviews, delivering data-driven insights on customer outcomes and team performance • Help build Real Time’s post-sales strategy, defining core CX roles and responsibilities, driving segmentation and coverage decisions, and owning capacity planning across functions • Act as a true internal enablement partner to all CX teams at RealTime, regularly engaging with support agents, CSMs, implementation consultants, and team leads to understand their day-to-day friction and turn those insights into actionable tools and programs.

• Assist the broader Sales Excellence team and outside sales professionals • Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts • Perform conflicts checks • Assist sales with submitting quotes within internal system • Coordinate assignments for project managers • Liaise with the forensics team and submit tickets within internal system • Prepare litigation profiles for sales • Assist with billing inquiries/issues • Prepare and submit simple cost estimates for clients • Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support • Create and ensure proper setup of new projects within internal systems • Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services • Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects • Perform other related duties as assigned