• Review insurance claim files in systems such as Xactanalysis to ensure compliance with carrier SLAs and internal standards • Monitor performance metrics and identify trends or recurring compliance issues • Follow up with franchise locations on quality and compliance gaps, and escalate issues when necessary • Manage the QA inbox and internal communications (Teams), ensuring timely and accurate responses • Support the Quality Assurance team with administrative and coordination tasks • Assist during catastrophe (CAT) events, helping manage increased claim volumes and operational demands • Maintain a strong understanding of client SLA requirements and compliance programs • Additional duties as assigned

• Lead end-to-end QA activities for RxCLAIM-based applications, including test strategy, planning, execution, and defect management • Act as the QA point of contact for PBM/RxCLAIM initiatives, collaborating closely with business analysts, developers, and product owners • Define and enforce QA processes, standards, and best practices across projects • Review and validate business requirements, functional specifications, and technical designs from a QA perspective • Design and oversee test scenarios, test cases, and test data covering eligibility, claims adjudication, pricing, formularies, benefits, accumulators, and prior authorization • Lead and mentor QA analysts, providing guidance on RxCLAIM workflows and testing techniques • Coordinate SIT, UAT, and regression testing, including support for business and client UAT cycles • Ensure compliance with healthcare regulations and industry standards (HIPAA, CMS, etc.) • Track test execution metrics, defect trends, and quality KPIs; report status to stakeholders • Support automation initiatives by identifying regression candidates and working with automation teams • Participate in release planning, production validation, and post-release defect analysis

CAPCO POLAND Location: Warsaw, Poland At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Our secret? A culture that’s fast, flexible, and fiercely entrepreneurial. We move quickly, think creatively, and always put our people first. We’re passionate about growth - both for our clients and ourselves - and that means attracting the very best talent to join us on this exciting journey. We’re proud to be: • Trailblazers in banking, payments, capital markets, wealth, and asset management • Champions of an agile, nimble, and innovative work environment • Dedicated to building a team of top-notch professionals who share our drive and vision Help deliver high-quality card and payment solutions through detailed testing and business process validation. THE ROLE We are seeking a detail-oriented Manual Tester with strong experience in cards and business process testing to support complex banking and payments transformation initiatives. You will play a key role in validating end-to-end card lifecycle processes and ensuring the quality and accuracy of card platform functionality across multiple business scenarios. You will work closely with business analysts, SMEs, developers, and programme stakeholders to execute functional and process testing activities, identify defects, and support successful programme delivery. Fluency in Polish is mandatory. KEY RESPONSIBILITIES: - Prepare and execute manual test scenarios covering card lifecycle processes including issuance, authorization, postings, repayments, and settlements - Validate business processes related to fees, interest calculations, installment plans, and MC/ERP settlement activities - Document test execution results, maintain testing evidence, and ensure traceability across programme deliverables - Log, track, and retest defects while working closely with development and business teams to support issue resolution - Support SIT, UAT, regression, and end-to-end testing activities across banking and payments workstreams SKILLS & EXPERIENCES TO GET THE JOB DONE: - Experience performing manual testing within banking, cards, or payments environments - Strong understanding of card business processes and transaction lifecycles - Experience creating and executing detailed test cases and documenting testing evidence - Familiarity with defect management and test management tools such as JIRA, HP ALM, or similar platforms - Strong analytical skills and attention to detail with the ability to work collaboratively across teams - Knowledge of Mastercard or Visa card processing flows - Experience testing authorization, clearing, settlement, or reconciliation processes - Exposure to agile delivery methodologies - Understanding of payment messaging standards or ERP integrations - ISTQB certification or equivalent testing qualification IMPORTANT - Fluent Polish (spoken and written) is mandatory - Good command of English for documentation and collaboration - Availability to work on-site, with partial remote work - 3 days per week from the office in Warsaw ONLINE RECRUITMENT PROCESS STEPS - Screening call with the Recruiter - Hiring Manager Technical Interview - Client Interview - Feedback/Offer We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects. #LI-HYBRID

CAPCO POLAND Location: Warsaw, Poland At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Our secret? A culture that’s fast, flexible, and fiercely entrepreneurial. We move quickly, think creatively, and always put our people first. We’re passionate about growth - both for our clients and ourselves - and that means attracting the very best talent to join us on this exciting journey. We’re proud to be: • Trailblazers in banking, payments, capital markets, wealth, and asset management • Champions of an agile, nimble, and innovative work environment • Dedicated to building a team of top-notch professionals who share our drive and vision Support critical banking and card platform transformations through high-quality integration and end-to-end testing. THE ROLE We are looking for a Manual Tester with experience in banking systems and integrations to support large-scale card issuing and payments transformation programmes. You will be responsible for validating integrations and data flows between the new card issuing platform and a wide range of banking systems, digital channels, and enterprise platforms. Working closely with business, technology, and integration teams, you will execute end-to-end testing activities, validate messages and interfaces, and ensure the accuracy and reliability of critical business processes across the banking ecosystem. Fluency in Polish is mandatory. KEY RESPONSIBILITIES: - Execute manual testing activities for integrations between the Vision platform and the Bank’s internal and external systems - Validate data flows between card issuing systems, mobile and web applications, ESB/Omnichannel platforms, general ledger systems, and digital channels - Verify files, interfaces, messages, APIs, and input/output data across assigned business process scopes - Document test execution results, log and retest defects, and maintain testing evidence and traceability - Support SIT, regression, and end-to-end testing activities in collaboration with business, development, and integration teams SKILLS & EXPERIENCES TO GET THE JOB DONE: - Experience performing integration or system testing within banking, cards, or payments environments - Understanding of banking system integrations, enterprise applications, and end-to-end transaction flows - Experience validating interfaces, APIs, files, messages, and data mappings - Familiarity with test management and defect tracking tools such as JIRA, HP ALM, or similar platforms - Strong analytical and communication skills with attention to detail and quality assurance best practices - Experience working with card issuing platforms or payment processing systems - Knowledge of ESB, Omnichannel, middleware, or API integration technologies - Exposure to mobile banking or digital channel testing - Understanding of message formats such as ISO 8583, XML, JSON, or batch file processing - ISTQB certification or equivalent testing qualification IMPORTANT - Fluent Polish (spoken and written) is mandatory - Good command of English for documentation and collaboration - Availability to work on-site, with partial remote work - 3 days per week from the office in Warsaw ONLINE RECRUITMENT PROCESS STEPS - Screening call with the Recruiter - Hiring Manager Technical Interview - Client Interview - Feedback/Offer We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects. #LI-HYBRID